You check your messages and you have one from a customer who is mad and wants a refund. Or you get a comment on your post from someone saying something rude and you are upset.

In this episode we talk about how to handle it! Hopefully you won't have too much of this happen, but it's pretty inevitable if you are in business long enough. Learn what to do if/when it happens so you will be ready and not do something you regret!

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