James D. Wilton, a world-renowned expert in SaaS pricing, is passionate about helping innovative companies unlock their true potential through strategic pricing and monetization.
In this episode...
With over 12 years of experience in pricing strategy, James Wilton offers unparalleled expertise in helping startups and fast-growing companies maximize their value. As the Founder and Managing Partner of Monevate, a premier consulting firm for XaaS and tech companies, James has transformed the way businesses approach pricing.
Drawing on his leadership roles at McKinsey & Company and RELX, James explores the intersection of strategy and innovation, providing actionable insights for SaaS and tech leaders. From demystifying the complexities of pricing to sharing practical strategies for capturing value, James reveals how thoughtful pricing can shape the trajectory of a business.
Whether you're a founder, product leader, or scaling a tech company, this episode is packed with tools and frameworks to master the art and science of SaaS pricing.
Welcome to the Power
of Authority Spotlight.
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:I'm your host, Michelle Prince, founder
and CEO of Performance Publishing Group,
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:making a difference one story at a time.
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:We'll be shining the light on successful
founders, entrepreneurs, business
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:owners, and leaders that are getting
results and making a difference.
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:We'll talk about how they built
their businesses, are creating
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:movements, and leveraging the power
of authority in their own right.
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:Be sure to stick around to
and we'll reveal how you
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:Hey, everybody, and welcome to the
Power of Authority Spotlight, where
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:we shine the light on successful
CEOs, entrepreneurs, leaders and
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:founders that are doing great things.
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:They're making a difference in their
in their niche, in their category, and
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:they're out there sharing their story.
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:And I'm excited to introduce you.
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:To my guest today, who is James D.
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:Wilton, the world renowned expert in
SAS pricing with more than 12 years
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:of experience helping startups and
fast growing companies maximize their
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:value through strategic pricing as
the founder and managing partner
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:of Monovate, the premier pricing
and monetization consulting firm
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:for SAS and tech companies, James
continues to shape the industry's
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:approach to pricing, his expertise.
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:Was honed in leadership roles at
McKinsey Company, where he led the
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:pricing service line for Fuel, their
startup and scale up practice, and
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:as head strategic pricing at Relix.
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:Driven by a mission to help innovative
companies capture their true
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:worth, James regularly shares his
insights with the startup community.
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:He's a frequent publisher of Montevideo
insights and the founder of the cube,
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:the first pricing focus community for
SAS and tech leaders with his newest
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:book, capturing value, James distills,
his vast experience of knowledge into
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:an essential guide for anyone looking to
master the art and science of SAS pricing.
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:Welcome to the show, James.
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:Great to be here, Michelle.
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:Thanks for having me.
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:I am so excited to talk to you.
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:I mean, there's, there's a lot of
things we're going to unpack today,
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:but I want to start with your book.
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:You just published, it's about
to be launched, your latest and
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:newest book, Capturing Value,
which is an incredible guide.
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:It's, , to transforming SaaS pricing,
unlock and unshackling growth.
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:So I, I want to start there.
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:Tell us about the book and
how did the book come to be?
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:How did it?
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:Absolutely.
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:Well, I, I, you know, I'd love to
say it came about really quickly, but
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:this is something I've been working
on for the last three to four years.
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:So it's definitely taken, , taken a little
while to get it, , get it out there, but.
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:Really, I mean, this, this just came
through my observations of working
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:with a lot of smaller companies who are
growing and needed to optimize their,
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:their, their pricing strategies for the
work that I did at McKinsey and also
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:at, at Monovate since, since then, I've
really found that, , there are many
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:companies out there who don't know how
to build an effective pricing strategy.
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:Pricing's incredibly niche, right?
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:It's not very common that people have
pricing experts in their staff when
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:they're really starting off and getting
going with their, with their companies.
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:And there are some of those companies
when they need to transform their,
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:their, their, their pricing strategies,
they have budgets to be able to come
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:and spend on, on, on consultants.
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:And of course my company motivate, SAS
companies there, but I would say for
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:every, for every company that we ended
up working with, there are, I still see
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:need help with their pricing strategy, but
they don't have budgets for consultants.
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:They just, you know, and they, and they
need to do it on their own internally
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:and they don't have expertise.
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:And if you go online and you
look for guidance on how to do
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:price, , do pricing strategy.
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:Well, there's just a lot
of information out there.
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:That's not particularly trustworthy.
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:It's probably not very clear.
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:And even when it's clear, it
may not be telling you to do
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:the right, the right things.
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:So really, you know, when we founded,
when we founded Monovate all those years
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:ago, the mission really was to be able to
help these growing companies make better
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:decisions around their pricing strategy.
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:So we just felt there's a lot of people
were not able to help here and the
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:book and a book could help to do that.
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:So that's really what I started, started
thinking about, like, how can we.
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:How can we create a guide that will help
somebody who doesn't have experience
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:in pricing strategy, but knows SAS?
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:How can we give them what they need to be
able to understand the decisions that they
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:need to make, the options that they have,
and kind of work as a guide to take them
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:through the entire process and building
a new pricing strategy that they can
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:be, , they can feel very confident about.
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:Absolutely.
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:And in fact, I mean, and it is a guide.
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:If there's so much in here and
for somebody, first of all, some
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:people might not even know they
need this and it'd be even an issue.
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:Right?
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:So even first discovering what that
is and what pricing strategy is.
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:And and something I learned from you
and through the book as well is that
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:it's pricing isn't just about price.
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:Is it?
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:No, no, it's not probably the biggest
misconception around pricing in total.
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:Michelle is like people tend
to think it's all about.
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:Okay.
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:What's the price tag, right?
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:Like, what is this?
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:What is this worth?
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:That obviously is a part of it.
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:That is something that
you do need to get to.
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:It is a very critical part, but honestly,
pricing starts way earlier than that.
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:Really, I mean, to be able to build
a pricing strategy effectively,
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:you need to be thinking about,
about what your value is, right?
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:Where does the value of your
product Come, come from and
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:what are your customers need?
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:What do they want?
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:What will they react well to?
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:What are the, you know, what
are the, all the dynamics there?
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:What are their expectations
based on what else they have?
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:They've seen out there.
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:And for your company, what's
the objectives that you have?
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:You know, if you have, , the same company.
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:Trying to achieve two different
objectives, the ideal pricing
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:strategy that's going to help
achieve those two things.
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:It's going to look
completely different, right?
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:So you need to be thinking about
all these all these factors.
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:That's before you've even started to build
out any kind of pricing strategy at all.
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:Then when you get into the
pricing strategy before
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:you get to the price level.
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:You have to think about
the structural elements.
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:So, you know, the packaging, you know,
what are the different options that
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:you give your you give your customers?
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:What are the what's
the price architecture?
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:You know, are you going to be
able to scale your price to
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:different customers based on
their on their willingness to pay?
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:And how do you do that?
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:And all of these decisions?
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:Are really going to impact how much
somebody is going to pay for your product.
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:And anyway, those, those
structural decisions can make
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:somebody more or less likely to,
to pay up, to pay a price point.
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:So you get that stuff figured out first,
and then you think about setting, setting
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:the price, , on, on, on top of that.
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:But yeah, I think it's, it's one
of those disciplines that is just
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:so much broader and multifaceted
than think people think it is.
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:And I think that's, you know, that's
one of the reasons why this, this
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:book has to exist to give, give
the guidance on all those different
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:things you need to think about.
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:Absolutely.
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:And why this is important to even have
this conversation, because if they
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:don't understand what all's involved,
some people might think, Oh, I'm fine.
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:I know my pricing and you know,
but there's so much more to it.
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:Like you already outlined.
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:I'm curious.
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:I know your expertise.
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:I mean, you're, you're
renowned in this space.
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:This is definitely very focused on it.
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:But does this framework, the ability
to really look at all of the different
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:pieces of pricing strategy, you know,
from the offering to the clients,
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:does that go across all industries?
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:Or could it?
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:It does.
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:It certainly could.
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:It certainly could.
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:I mean, I will, I will say
that this, this book has been
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:written specifically for SaaS.
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:It's really tailored to, to the SaaS world
and it's, it's written through that lens.
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:But I know I'm one of several
pricing, , experts out there who
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:think good pricing is good pricing.
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:Right.
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:And like the things that you need to
think about this, the components of it.
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:I'm going to be the same
across any industry, right?
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:It's just that the way that you execute
on those different components And
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:probably the amount of focus that you
put in these different areas is going
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:to be slightly different So I think if
you are somebody who's in a completely
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:different industry like retail for example
The book is not written explicitly for
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:you but there's going to be elements in
there that you'll still be able to to
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:grab onto and help you with your With
your, with your pricing, maybe the next
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:box, the next book will be written on
a, , a different, , industry segment.
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:Well, no, and I do believe you stay in
the lane that you're in, and this is where
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:you truly have so much value to bring
and, you know, walk us through what the.
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:A little bit more of what
that process looks like.
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:So as a consulting firm, this
is the type of thing that you're
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:doing for all over the world.
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:What?
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:Where do you start when you're
working with these companies?
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:Like, let's say, because I could see this
as somebody who's just getting started.
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:They need to be implementing
this right away.
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:But I imagine you're working
with a lot of companies that.
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:Aren't just getting started and they're
going to have to stop and reevaluate
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:everything or is that an accurate?
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:Okay, no, it is.
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:I mean, I'd say like, see the vast
majority of the work that we do at a
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:motivate is about transforming pricing
strategies, which have already that
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:are already built and operational
and being being used for businesses.
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:We actually find a lot of the time
right when when companies get get going.
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:They tend to not think too deeply
about their first pricing strategy
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:for like a number of reasons, right?
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:Partly that's because as I said,
they often don't have people who know
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:pricing, who are going to guide them on
how to think about that, but also for
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:anybody who's founded a company, right?
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:It's a scramble of activity.
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:You have to do so many things.
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:, probably thinking about your pricing
strategy is something that happens.
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:Oh, we're launching next week.
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:We really need to think about
how we're going to price this.
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:So.
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:It ends up that it's often not thought
through particularly deeply and they'll
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:just, they'll do what we call founder
based pricing, which is, you know, kind
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:of think about what it, what it could be.
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:And they, and they put something down
and that's, you know, are there, is
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:there room for improvement there?
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:Absolutely.
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:But, you know, that's, that's the reality.
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:Oftentimes, if you've got a
successful business, yeah.
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:They will start growing and doing well
regardless of whether their initial
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:pricing strategy is, is perfect or not.
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:But they'll grow and they'll get to a
point when suddenly the pricing strategy
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:they have does matter now, right?
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:Because there'll be decisions that
they made which are, even if it's
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:not stopping them from growing,
it's probably preventing them from
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:reaching their full potential, right?
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:It might be, you know, the simplest
one, you called it out earlier,
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:Michelle, is, you know, just literally,
We think our prices are too low.
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:We are, we feel that we are providing
more value than we are capturing
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:through our, through our pricing.
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:And we can, we think we can raise
the price level, but it also
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:sometimes, , you know, the, the metric
that we're using to price just isn't
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:resonating with, with, with customers.
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:I'd say probably the most common
one in today's world is we
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:set our price based on users.
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:Because everybody does, right?
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:But users isn't really aligned to value.
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:Maybe people aren't buying as many users
as we thought that they, that they would.
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:They don't need to expand
the number of users.
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:So it's not giving them any, any growth.
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:We think there are lots of other things
that might be better aligned to value
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:that if we were pricing based on those,
not only would we be able to set better
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:prices, but we'd also be able to grow
those prices over time with customers.
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:So, you know, how do we think about that?
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:Sometimes it's that the, the
packaging is wrong, right?
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:The packaging could be too, too complex.
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:It could be that we've given them too
many choices and they, and they don't
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:make sense and it's slowing down our,
our sales, or it could be that when
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:we launched our product, we had really
just a very small set of offerings.
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:So we just said, here's our
product, take it or leave it.
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:And now we have all these different.
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:Things and we, it doesn't necessarily
make sense to give everything to everyone.
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:It might be better for us to give some
kind of a choice there so that we can
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:a make sure customers can buy what they
want, but also it's another way for
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:us to price differentiate across our
customers and capture more, more value.
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:So there's all these things that might
be, you know, potentially suboptimal.
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:And there's also the fact that
really, as I said earlier, your
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:pricing strategy should be based
around your objectives, right?
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:It should be based around
what you're trying to achieve.
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:Companies objectives change as they,
as they grow, so Even if you set your
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:pricing strategy perfectly from day one,
which doesn't happen very often, but
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:you know, for argument's sake Let's say
that it did, if you're two, three years
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:later at that point It's probably not
the right, the right pricing strategy
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:now because your objectives have
changed, your market's changed, your
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:product's changed, everything's changed
and you need a, you need a refresh.
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:For sure.
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:Okay.
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:So I have to ask, cause I'm so curious.
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:I know you didn't just wake up one day
or as a little boy saying, I want to
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:be, , in the, the SaaS pricey world.
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:So how did you get here?
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:How, what will tell us
more about your background?
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:It was a long, long and winding
road to get where I am, Michelle.
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:Did not happen overnight.
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:, Yeah, I mean, really, it's, , it
has been a bit of a meandering path.
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:I mean, I guess to sort of take
you through it all, I'd have to
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:start off in, in college, right?
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:I mean, I, I went to college, I
was in, I was in the UK, where we
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:have to specialize a lot earlier.
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:It's not like, you know, you pick
your major, you Apply to university
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:to do one thing, , and I applied to
university to do to do natural sciences.
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:I thought I was going to be a scientist.
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:That's what I thought in college.
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:, and it became very clear to me when I
got to my, , to my college that I wasn't
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:going to be a scientist cause I didn't
actually find it that interesting anymore.
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:I don't know what it was, but the, I
think the, the different things I was
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:getting into around that time just
didn't have the same magic for me
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:that it did when I was at high school.
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:So.
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:I figured that out quickly, , realized
that wasn't what I wanted to do.
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:, and I actually spent a lot of my
time at college doing a lot of other
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:things, but not, you know, really
focusing too much on my, on my courses.
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:I did a ton of, of acting and,
and drama and comedy and, you
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:know, all those kinds of things.
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:Yeah, it was, , that's really how
I spent the majority of my, of
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:my, my years, which was great.
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:I had a really good time, but it
really meant that I left, I left,
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:, university four years later and I
had no idea what I wanted to do.
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:, and I mean, to cut a long story short, I
took a, I took a, a sales role initially
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:for, for a year, just, I was told that,
you know, whatever I'd be doing later
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:on, I'd need some kind of sales skills.
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:So I did that figured out very quickly
that I'm not a salesperson and I
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:didn't want to be doing that forever
because it really wasn't for me.
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:And I guess in that time.
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:I figured out what I, what I did think
I could be good at and I landed upon
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:management consulting because it felt like
it was, , it needed a lot of skills that
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:I, that I felt I was naturally strong in
like, you know, communication, problem
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:solving, a lot of the data analytics
and so forth that would come in there.
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:Plus I, you know, I found
that I kind of get it.
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:I got distracted.
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:Easily and I like lots of lots of
variety and consulting, you'd be
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:doing lots of different projects.
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:So I thought I thought that
was that was a good fit.
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:, I started applying.
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:I ended up getting, , , recommended
to a firm through a friend.
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:I got an all went very, very quickly.
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:And I got into that firm, which
is, , which is the associates, it's a
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:sales and marketing consulting firm.
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:And then I was on that path.
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:Really.
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:I did that for the four years, went to
business school, flirted with the idea
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:of moving away from consulting, but
ultimately decided that I wanted to stay.
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:And then I went back into consulting
after, after business school at, , at
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:what was called then 80, 80 Kearney when
I did more general strategy and ops.
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:Okay.
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:And, , this is actually where indirectly
I found, I found pricing, right?
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:Not at 80 Kearney, but when I was
at 80 Kearney, which back at that
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:time was very much a, , you know,
it was kind of a mandatory four day
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:a week travel model at that time.
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:At that point, you could get
away from it, but not really.
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:, and that was fine until, , I had the
complication that I had my, my first
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:kid in my, my second year at AT Kearney.
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:So my, me and my wife, we kind of went
from this existence where we both.
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:Worked really hard in the week and
then hung out at the weekends and that
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:was fine to a situation where I had
a son at home and I didn't see him
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:except weekends for the first, I think,
probably like six months of his life.
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:That was how it went.
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:, and that wasn't okay with me.
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:, I didn't, you know, I was I,
I wanted to be with him and my
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:wife far more than I, than I was.
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:So I kind of realized I needed to
do something different, but I didn't
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:know what to do because I really felt
identified as a consultant at that point.
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:And I didn't really fancy the idea of
getting a, a normal, , nine to five
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:job or an operational role somewhere,
but this is, this is what happened.
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:I ended up getting headhunted by this
internal consulting firm for, for
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:a big company called Rolex group.
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:, and this consulting
firm focused on pricing.
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:And the idea was, you know, you'd, these,
this team would go in and start working
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:with all the different businesses and
this, this pretty big, big company, this
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:whole group of companies as Rolex was
and help them transform their pricing
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:strategies when they, when they needed
u know, this was right around:
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:So there was a lot of movement from
these kind of old perpetual type models
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:over to, to subscription and SAS models.
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:, I hadn't really done any pricing
work within my consulting at this.
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:At this point, but I decided to
roll the dice and give it a go.
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:I felt like I'd be able to do this.
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:I'd be able to keep being a consultant
and I'd be, I'd be back working in New
341
:York, which was where I lived at the time.
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:So I'd be home more.
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:, so I took a, I took a shot on it
and as it turned out, I just found
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:that I, I love the pricing content.
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:I just, I hadn't really found that
area in consulting that really,
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:really resonated with me and got me
excited until that, until that point.
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:But, . But yeah, pricing turned
out to be way more strategic
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:than I was expecting it to be.
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:And there was a lot more
scope for creativity than I
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:thought that there would be.
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:So I was, I was hooked.
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:, I stayed with that team for four years,
ended up leading that, that team.
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:And by the end of that, , with the
world slightly different at that
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:point, I decided then that I wanted
to go back into external consulting,
355
:but just focus on, on pricing.
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:So that's what I did.
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:You know, I got, , a
couple of different roles.
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:I built a pricing practice
at a small firm called SBI.
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:And then I went to McKinsey, , where
I was brought in to lead the pricing
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:practice for fuel, which was, is the
part of McKinsey that was set up to
361
:work with startups and scale ups and
other fast growing tech companies.
362
:So it really felt like kind of
coming home at that point because
363
:I'd starting off in larger consulting
firms and then ended, ended back there.
364
:And also I had the opportunity to go work
with these smaller, smaller companies,
365
:which was the, the favorite part of my, of
my previous couple of jobs that I found.
366
:But, you know, doing so with all the
resources of McKinsey behind you,
367
:it kind of felt like a, a dream fit.
368
:, And it was great.
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:You know, I, I really found that, . I
really enjoyed the people I was working
370
:with, and I felt that, , the work we
did when we did it was, we, you know, it
371
:was really, really high, high quality.
372
:It was a very natural fit with
the way that I, I just felt
373
:that things should be done.
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:So I was pretty happy doing that.
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:I think the only thing
that, , that kind of made me.
376
:A little less happy over time was,
, the fact that it was McKinsey and
377
:the fees that McKinsey carry, right?
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:I'm actually, I think, you know, a
believer in pricing to value and McKinsey
379
:provides a lot of, a lot of value.
380
:But the reality was, the companies that
we were trying to work with, For the
381
:fees that McKinsey was charging, just
so many companies just was not viable.
382
:Right.
383
:It wasn't even a, it
wasn't even a starter.
384
:, so I was kind of, we, we did some
great work, but for every company
385
:that we were able to work with, there
were probably like two or three that
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:were, I was really excited about
working with, but we just, we just
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:couldn't make the arrangements work.
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:So I kind of had this epiphany.
389
:About three years in that, you know,
it would be a lot easier for me to
390
:do the kind of work that I wanted
to do with the kind of companies I
391
:wanted to do if I was just able to
take the McKinsey fees out of it.
392
:And that that's really what led to
founding Monovate back in:
393
:I said, I'm going to try to keep doing
the work at this at this level, keep
394
:doing the same kind of work, but be more
flexible based on the sizes of companies
395
:that we're working with and hopefully
be able to serve a lot more of these
396
:companies that I that I want to work with.
397
:And yeah, I guess the rest is history.
398
:I mean, we've, we've
grown relatively quickly.
399
:We are a 12 full time consultants now
and, , hopefully growing up to, we, I
400
:mean, we'd love to be considered kind
of end state as being the go to, , for,
401
:you know, for pricing strategy work for,
for smaller, , growth stage companies.
402
:I find it so ironic that
you're at McKinsey doing.
403
:Pricing strategy for clients, and
it is exactly that reason that,
404
:you know, some of those clients are
not so going back to the point of
405
:the importance of this right there.
406
:They weren't able to work with those,
but it created this opportunity
407
:for you, which is absolutely.
408
:Was awesome.
409
:I just have to say, , on a personal
level, I know that going back to
410
:when you were doing your 4 day a
week travel schedule and all that.
411
:I know that world.
412
:My dad was in consulting, , for
vibrant and and many others.
413
:And and so I, I recall growing up
saying goodbye to him on a Sunday
414
:night and hello on a Friday night.
415
:And and so for you to make that decision
early, we were a little older, but I, I.
416
:I applaud you for that because
that that's a road warrior.
417
:That's tough.
418
:It's tough on a family.
419
:But for that season, it sounded
like you were able to be put.
420
:You know, stay put where you were, but
then go with Rexel and then eventually
421
:with McKinsey, which is amazing.
422
:I, there's so much I want to talk to
you about and I want to be sensitive
423
:to your time, but I do want to ask
about, you know, in working with
424
:you with this book, there's so much
I learned just not only just on the
425
:pricing strategy, but that there are.
426
:There are people out there that
need this kind of support, right?
427
:Outside of just directly working with
a company and you founded something
428
:called the cube, which is unity.
429
:Do you mind talking a little bit
about that and what that's all about
430
:and how people can get involved?
431
:Yeah, absolutely.
432
:I mean, I think the cube is, it's
kind of born out of the same, kind of
433
:born out of the same place as, , as,
as capturing value, the book really,
434
:in the sense that we just, we know
that there are a lot of companies
435
:out there who need help with pricing.
436
:That our kind of traditional
consulting model cannot help
437
:just because of just because of
fees and resources and so forth.
438
:Right.
439
:So the idea was, you know, again, how can
we, how can we help, help those people?
440
:We want to make sure that they get
access to, to content and guidance,
441
:which is, which is trustworthy and right.
442
:And we'll help them know what they need to
know about, about, about, about pricing.
443
:And it kind of, it came to us a
couple of years into, into motivate
444
:that this community offering
could be a good way to do that.
445
:Right.
446
:Because I think through
doing that, we can get.
447
:A lot of these SAS leaders who are in
this quite difficult position, right?
448
:Of like, I need to build a
pricing strategy, but I don't
449
:know how to, how to do it.
450
:You can get them together in this, in
this community so that they can have
451
:almost a support group around that, right?
452
:Speak to other companies who
are trying to do the same thing
453
:and, and, and figure it out.
454
:But also give them access to a lot of
our thinking around pricing strategy.
455
:And we do that through a masterclasses
that we run every, every couple of weeks.
456
:We'll take it.
457
:We'll pick a different pricing topic and
go super deep and give guidance on how
458
:to navigate that, that particular topic.
459
:And we also put within our, within our
portal, we have a lot of tools that.
460
:You know, that we use within our, within
our projects that other people can use,
461
:, as well to help them make decisions
and do analyses and, and, and so forth.
462
:And that's, we're building
it out now as well.
463
:We're increasingly, we're building
up our, our benchmarks on a lot
464
:of the metrics that, you know, SAS
leaders who are thinking about price,
465
:, pricing strategy need, need to know.
466
:So it's, , you know, it's set up
to really be a great one stop shop
467
:source of information for anybody
who's, who's in the SAS or any kind
468
:of, , subscription business really,
and who needs to know how to either
469
:build or manage a pricing strategy.
470
:Yeah, no, and I love that.
471
:And community is so important to me, have
that support, people coming together.
472
:And, , I, so I, I love the concept of it.
473
:And then that way they can
ask questions if they have a
474
:particular pricing challenge.
475
:, what are some of the challenges
you hear most, would you say?
476
:Like, what are some of the
things that companies or even
477
:these individuals struggle with
or the questions that they ask?
478
:There are so many.
479
:I mean, there's so much
variety here, right?
480
:Which I think is why it was one of the
reasons why I like the area because it's,
481
:, it, you know, you do, you do get different
challenges the whole, the whole time.
482
:, and some of the things I've,
I've mentioned that, right?
483
:Like it's.
484
:You get, you get companies
saying, like, we need to, we
485
:need to change our, our metric.
486
:And sometimes that's the question
of what do we change the metric to?
487
:And if we do change it, then
that becomes the questions.
488
:Well, how do we do that?
489
:Right?
490
:Like a lot of the time you've probably
seen, , there's a lot of noise.
491
:Right now about people moving from user
based pricing to usage based pricing.
492
:That's really, you know, a lot of
companies are going through that
493
:transition now, which is often the right
answer, not always, but by the way, but
494
:often, often does make theoretical sense,
but doing it is very difficult, right?
495
:Because you, you know, you
have to, aside from the.
496
:The new deal piece of it, which is,
you know, getting your sales people
497
:up and running to try to sell in this
completely different way and all the
498
:telemetry that you need to be able
to build to track if you're going
499
:to move your existing customers over
to this new usage based pricing.
500
:I mean, it's completely different
and they're all sort of anchored
501
:and set on what they're kind of
paying already if you run what
502
:the new prices should be for them.
503
:Some of them might stay roughly the same.
504
:Some of them are probably gonna
get massive price in increases, and
505
:actually some of them may end up with
better pricing than, than before.
506
:So it conjures up this whole set of
questions about how do I have those
507
:conversations with my, with my customers?
508
:How do I move them over?
509
:Should I grandfather people over
from this old, old pricing to, you
510
:know, rather than them, them move
them onto the new, the new pricing.
511
:Especially if we're gonna, they're
gonna end up paying, paying less.
512
:There's just a lot of, a lot of
questions that it gets, that get
513
:thrown up for which it seems like
there's no obvious answer for it.
514
:, and there often isn't, you know, a lot of
these things, there's no kind of default,
515
:this is always the right thing to do.
516
:It's really, you have to think
through what is the right decision
517
:making framework to let, you
know, to help you decide what you
518
:should do in your particular case.
519
:So it's, you know, helping
them walk, walk through all.
520
:All of that.
521
:Wow, so much.
522
:But that's, that's the reason for the
book, for the community, for, for what
523
:you do, , as your consulting firm.
524
:If somebody wanted to learn more about
you, Monovate, and also the book,
525
:where's the best place for them to go?
526
:So the, , I think probably the best
place to learn about Monovate would
527
:be our website, which is, , monovate.
528
:com.
529
:, and learning about me, there is
some, , there is some content about
530
:me on, on, on our website, but
there's also my My LinkedIn profile,
531
:which is, , LinkedIn slash James D.
532
:Wilton.
533
:Awesome.
534
:Well, the book is awesome.
535
:Definitely for those of you listening,
go get the book, Capturing Value, , the
536
:Definitive Guide to Transforming
SaaS Pricing and Unshackling
537
:Growth, which who doesn't want that?
538
:So that's amazing.
539
:James, thank you so much
for being on the show.
540
:I so appreciate it.
541
:I've learned a lot.
542
:I know the listeners have
as well, and I'm excited to.
543
:See what your next book
is going to be, too.
544
:Thank you, Michelle.
545
:Well, great to chat.
546
:Thanks for having me on the show.
547
:Absolutely.
548
:All right, everyone, that's it for
the Power of Authority Spotlight.
549
:Definitely go to Monovate.
550
:com.
551
:Check out what they're doing in
terms of helping companies, helping
552
:businesses to really get strategic with
their pricing, which is, as we talked
553
:about, So much more than price and
check out James on LinkedIn as well.
554
:And thanks again for listening.
555
:We'll see you next time on the
power of authority spotlight.
556
:Thanks
557
:so much for listening to the
power of authority spotlight.
558
:If you are a successful founder,
entrepreneur, business owner, or
559
:leader, that's getting results
and making a difference, and you'd
560
:like to be on this program, please
visit performancepublishinggroup.
561
:com forward slash podcast to apply
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562
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563
:podcast.
564
:Also, if you got something out of this
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565
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566
:friend or post it on the socials.
567
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568
:them know about the show and include the
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569
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570
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571
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572
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573
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574
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575
:Go to our websites,
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576
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577
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578
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