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233. Jump-Starting Your Airbnb Journey with Ellen Yin, Cubicle To CEO
Episode 2332nd March 2023 • Thanks For Visiting • Airbnb Superhosts Annette Grant & Sarah Karakaian
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Ellen Yin is the founder & host of Cubicle to CEO®, a top 1% podcast and media platform creating financially transparent content, events, and education empowering entrepreneurs to pursue what's possible. Ellen quit her corporate job without a backup plan and bootstrapped her first $300 freelance project into over $2 million in revenue by age 28. Ellen has mentored more than 10,000 students through her online programs and also owns the Cubicle to CEO® Clubhouse, a women's coworking space in Salem, Oregon. Her work has been featured in Forbes, the Today Show, Yahoo Finance, and 100+ other publications.

Ellen has been considering entering the hospitality industry, and today she joins the show “STR-curious,” turning the questions around on us. We talk through her goals with short-term rentals, the importance of location, achieving an STR license, the metrics to consider when purchasing a property, and why you should be thinking about your exit strategy from the very beginning.

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Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

Breezeway | Go to breezeway.io/tfv to claim your free implementation when you start a Breezeway account.

Minoan | Minoan helps short-term rentals and boutique hotels enhance their appeal with their customizable, curated retail platform.

Visit MinoanExperience.com and tell them TFV sent you!

Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate!

HBMM | Sign up today at hostmasterclass.com.

Transcripts

Sarah:

Hello, hello.

Sarah:

Welcome back for the great episode.

Sarah:

My name is Sarah Karakaian.

Annette:

I am Annette Grant, and together we are--

Both Annette & Sarah:

Thanks For Visiting.

Sarah:

We are going to kick off this episode like we do every week, that's

Sarah:

sharing one of you, our amazing listeners or viewers if you're here on YouTube

Sarah:

with us, and share your property.

Sarah:

You're using the hashtag #STRShareSunday.

Sarah:

We will not only share you on our Instagram page on Sundays, but also

Sarah:

blast you out on our email list, talk about here on the podcast,

Sarah:

give you some free marketing, which is a segue to today's show.

Sarah:

Annette, who are we sharing this week?

Annette:

Today we are sharing @purvisionproperties, and

Annette:

that's P-U-R-V-I-S-I-O-N, and it's Jake and Jackie Purvis.

Annette:

Please go check them out.

Annette:

I'm going to give you a couple of reasons why.

Annette:

Number one, they're short form video content, aka reels, they are crushing it.

Annette:

Jake and Jackie, I hope you don't mind, I'm going to tell our listeners,

Annette:

please go look at what they're doing.

Annette:

Look how they're showcasing their properties with the short form video.

Annette:

They're doing an excellent it's job.

Annette:

It's fun.

Annette:

It shows you would want to go to their place.

Annette:

It gets you excited to stay in the property.

Annette:

But one other thing I want to highlight, because we talk about this

Annette:

very often, just like most people in the short-term rental world, they

Annette:

don't just have one because I'm sure they started with one, they have

Annette:

three and they're all under their larger brand of Purvision Properties.

Annette:

But they have the centennial, the perch, and the cove.

Annette:

And I love the centennial, it's a 100 years old.

Annette:

The perch is a modified A-frame, and the cove is a lake cabin.

Annette:

So they have different properties, but they're all held under their

Annette:

larger brand of Purvision Properties.

Annette:

So if you are someone that is struggling with trying to figure out, how do I

Annette:

create content for all of my places?

Annette:

Do I have different handles and different names and this, that, go check them out.

Annette:

See how well they're doing it.

Annette:

About the interior of their homes too, they've done a really great job.

Annette:

One of their properties has this amazing, green accent color flowing throughout from

Annette:

their glassware to wallpaper in a room.

Annette:

Just a really great use of color.

Annette:

And I want to go stay with them.

Sarah:

They're branding experts.

Sarah:

You guys are doing a great job.

Annette:

Yeah.

Annette:

So please, go find some inspiration, in not only the spaces that they are

Annette:

creating, but the content they are creating to showcase their spaces.

Annette:

So well done, Purvision Properties.

Annette:

We can't wait to hopefully come stay with you one day.

Annette:

But speaking of the Pacific Northwest--

Sarah:

And speaking of marketing experts, we're going to

Sarah:

introduce you to today's guest.

Sarah:

In today's episode, we have the one and only Ellen Yin, the founder and host

Sarah:

of Cubicle to CEO, a top 1% podcast, you're welcome, and media platform

Sarah:

creating a financially transparent content, events and education empowering

Sarah:

entrepreneurs to pursue what is possible.

Sarah:

She is my friends.

Sarah:

She is STR curious.

Sarah:

She is Airbnb curious and so if you are a listener who's yet to buy your first

Sarah:

property, or if maybe you're a co-host or a property manager and you're wondering

Sarah:

what your client is potentially thinking, this episode is going to be for you.

Sarah:

Ellen, welcome to the show.

Ellen:

Sarah and Annette, I am so pleased to be here.

Ellen:

And yes, all of you listening, think of this like free market research.

Ellen:

I'll be your guinea pig.

Annette:

And if you didn't notice in Sarah's intro, if there is anything

Annette:

to take away from this episode, it is inspiration for the name of Ellen's

Annette:

podcast, which is Cubicle to CEO.

Annette:

So if you are there, if you're at work right now today, we want you to be at

Annette:

your job, potentially in your cubicle to the CEO of your hospitality brand.

Annette:

So please just maybe write that down, cubicle to CEO, that's on your goal list.

Annette:

That's what we want for everyone.

Annette:

And hey, you can love your job.

Annette:

Maybe it's cubicle and CEO.

Annette:

So, um, maybe you're somebody that wants to do both, so you can

Annette:

rename it cubicle and CEO too.

Annette:

But, Ellen, let's tell our guests a little bit really quick though.

Annette:

We are no stranger to you.

Annette:

This is a very normal thing.

Annette:

Ellen used to be one of our coaches, everybody.

Annette:

We can let you in and we've been on the mic with her before.

Annette:

We've asked her a lot of questions, but always us asking Ellen her expert

Annette:

advice, and she was a very, very important part of us launching our

Annette:

hosting business mastery membership.

Annette:

And so we're super thankful for her, and also just letting our listeners know,

Annette:

we have always continued to invest in ourselves and so we just want to offer

Annette:

that up to you to invest in yourself.

Annette:

You never know who you're going to meet and where that network is going

Annette:

to turn out to, us today on the show.

Annette:

So Ellen, we've talked about it a lot because we have done some masterminding,

Annette:

we've been in-person, and you have a lot of questions about short-term rentals.

Annette:

And I hope you don't mind us sharing this.

Annette:

Ellen financially is very capable of purchasing this home.

Annette:

You have some cash, allocated sitting there waiting to pounce

Annette:

at the right property, correct?

Ellen:

Absolutely.

Ellen:

It's really about for me, finding the right opportunity.

Ellen:

And as an entrepreneur, and I'm sure the two of you can relate,

Ellen:

you're always thinking about not only the ROI of a potential

Ellen:

investment, but also cost opportunity.

Ellen:

So it's like if you use your funds for one specific thing, it removes the option

Ellen:

maybe to use that cash for something else.

Ellen:

And so you have to weigh the opportunity cost and ask yourself,

Ellen:

which one best aligns with my goals, my long-term vision, which one is going

Ellen:

to support my needs in the meantime?

Ellen:

And so there's so many factors to consider, and that's why I'm so, so

Ellen:

grateful to the two of you because you're the first people I've met really in the

Ellen:

short-term real estate space that feel so accessible, and even though you're such

Ellen:

experts in this category, I feel like you still can resonate and understand

Ellen:

what it's like to be a beginner, and you're really able to guide people like

Ellen:

me through this process of exploring STR.

Ellen:

So I'm super grateful for that.

Sarah:

Where are you today in your short-term rental journey?

Sarah:

I've talked to you a couple times, and on your mind, but where is it

Sarah:

sitting in terms of, is that cost opportunity leaning more towards the

Sarah:

short-term rental investment or not?

Ellen:

So interesting thing that has happened since we last saw each other

Ellen:

in December in North Carolina for our in-person mastermind, I actually

Ellen:

hired a wealth manager that, Hayley, our mutual friend, introduced me to.

Ellen:

So shout-out Caitlin Carlson.

Ellen:

And goes back to your point, Annette, that it's so important in your journey

Ellen:

to invest in mentors, invest in help, invest in support in whatever way that

Ellen:

looks like, whether it's a DIY course, or whether it's something more intimate.

Ellen:

But I think that to your point, it's all about the people that you meet within

Ellen:

those containers, like that will pay more dividends in your life than any

Ellen:

strategy or skill you walk away with.

Ellen:

Anyways, because I got introduced to my new wealth manager, we literally

Ellen:

just had our onboarding call.

Ellen:

So I'm actually waiting until she maps out my portfolio strategy

Ellen:

before making any concrete purchases or moves to ensure that I'm making

Ellen:

the right moves in the right order.

Ellen:

So it's not a matter of if I will have an STR, I know I will.

Ellen:

It's really just a matter of when.

Ellen:

But as far as my curiosity goes, my interest and why I

Ellen:

want an STR has not changed.

Ellen:

So for those of you listening who don't have the same context, I live

Ellen:

in Oregon and we're only about an hour's drive away from the coast.

Ellen:

And being by the ocean is one of my favorite places to be.

Ellen:

It brings me so much peace and I have this dream of wanting to have an STR

Ellen:

in my portfolio that, of course, can provide cash flow or tax benefits,

Ellen:

but also a place that can really be a legacy for my family where we can

Ellen:

come personally to stay make memories.

Ellen:

So that's my approach or desire for wanting to buy an STR.

Annette:

Love it.

Annette:

And then I know you and your partner, you have done some pretty extensive research.

Annette:

I think you hired a real estate coach when you were just thinking

Annette:

about maybe long-term rentals.

Annette:

Can you take us through that thought process too of what piqued your

Annette:

interest in real estate period, and then going down through your

Annette:

learning, your education part, and then thinking more on the STR side?

Ellen:

Yeah, absolutely.

Ellen:

So yeah, you're right.

Ellen:

We totally invested in real estate programs and mentorship

Ellen:

early on, even before we knew for sure if this was an asset class

Ellen:

that we wanted to be a part of.

Ellen:

And really, I think it comes down to if you're wanting to invest in something

Ellen:

new or try something new, you have to raise your own financial IQ around that.

Ellen:

It's like you have to learn the language of that industry, and

Ellen:

the more you understand the better quality questions you can ask.

Ellen:

And this is something I think the three of us agree on.

Ellen:

A lot of your success is dictated by the quality of questions you ask.

Ellen:

So you need to be able to have better understanding to actually

Ellen:

formulate those questions.

Ellen:

And so for us, we first started looking in long-term rentals, so typical single

Ellen:

family housing, three bed, two bath style.

Ellen:

And the thing that really drew me to real estate is that there are so many levers

Ellen:

you can pull within this asset class that are not true for every asset class.

Ellen:

So one I liked that with rentals especially, you don't have to rely on

Ellen:

something like speculation, which is more the deal in an asset class like let's

Ellen:

say stocks and bonds or the stock market.

Ellen:

Because when you buy in the stock market, it's not like you literally

Ellen:

control anything that goes on in the companies that you invest in.

Ellen:

And so you're more of a bystander and you're just waiting it out and seeing what

Ellen:

happens over many decades because I would never try to time the market personally.

Ellen:

So one thing that's interesting to me about real estate is that, yes, your

Ellen:

house can appreciate and there's value in your property appreciating, but

Ellen:

also you are able to, in the meantime actively influence the cash flow.

Ellen:

It's something that you're not just a pure spectator for.

Ellen:

So that was one thing that really drew me to real estate.

Ellen:

Another lever that I love is, of course, the tax advantages, especially

Ellen:

as a business owner where income can fluctuate wildly year over year and you

Ellen:

are really trying to maximize profits.

Ellen:

Come tax time, you still want to make sure that you are taking advantage

Ellen:

of as many deductions as possible.

Ellen:

And I think real estate just gives such an amazing opportunity to do that.

Ellen:

And so those were some of the levers that I was just considering when I

Ellen:

was looking at real estate that really drew me to wanting to learn more.

Annette:

All right, so pretend right now, we're at a coffee shop,

Annette:

you're like, okay, I'm going to buy my first short-term rental.

Annette:

Let's do a rapid fire coaching.

Annette:

What are those questions you're literally like, okay, I have Annette

Annette:

and Sarah for this cup of coffee, I am going to-- and there's like

Annette:

anything, like where are the sheets?

Annette:

Do I have a plunger there?

Annette:

What are the questions-- never host in a guest in a STR before.

Annette:

What are those questions that you would just love to

Annette:

rattle off and have us answer?

Ellen:

Are all of you listening jealous that I get this opportunity?

Ellen:

Okay, cool.

Ellen:

I will role play.

Ellen:

So I have a lot.

Ellen:

I think one of the first questions that comes to mind, I'm sure I'm not the only

Ellen:

one thinking this is, for your first STR, does it make sense to buy something

Ellen:

nearby to where you live that is easily accessible within driving distance?

Ellen:

Or you have this dream destination on your list, should you pick that bucket list?

Ellen:

So let's start there.

Annette:

Hmm.

Annette:

That's a worst--

Sarah:

Ellen said quality of questions.

Sarah:

She's not messing around.

Sarah:

Here's the thing that no one wants to hear.

Sarah:

It depends.

Sarah:

So Annette, I know you'll have a lot to say on this too.

Sarah:

If you write down pros and cons of dream destination versus backyard

Sarah:

investing, and for some people it might come up with, I am so busy in work

Sarah:

life right now or career building right now that for me, I want to get in,

Sarah:

I don't want to hesitate any longer.

Sarah:

And you don't have a dream destination other than maybe it's at the

Sarah:

beach or in a sunny destination, I would say, you buy real estate

Sarah:

and wait, so buy in your backyard.

Sarah:

It's inherently easier because you have connections right off the bat

Sarah:

with people you know and trust already.

Sarah:

But if you've grown up knowing that you want to buy a property on the shores

Sarah:

of Oregon, in wine country, it's a few hours away and there are going to be

Sarah:

some getting to know realtor who you can trust and know that they've got a

Sarah:

good book of business share with you.

Sarah:

There's going to be more phone calls, there's going to be some more trips, which

Sarah:

poor you, you get to hang out on the coast of Oregon, but you've got more time and

Sarah:

that would really just help you check one thing off of your bucket, then do that.

Sarah:

People do both.

Sarah:

They do backyard and they do remote investing as well.

Annette:

What I would do is, if you do, if you have that bucket list place,

Annette:

I would start looking-- I mean, I'm sure everyone is probably looking

Annette:

at Zillow on their phone right now.

Annette:

I would really start to look at both of those areas.

Annette:

What's your book bucket look?

Annette:

Because this research too, you can use it in the future.

Annette:

So I would start researching both of the areas.

Annette:

What is the cost of the home?

Annette:

What are the average nightly rates there?

Annette:

What does that look like for you?

Annette:

So I would really start two separate spreadsheets on both of those areas

Annette:

and just see what the market's doing in both of those places.

Annette:

I'm a firm believer that not everything can go on the Spread Sheet.

Annette:

Not everything can be jammed in a cell to tell you what that's going

Annette:

to mean to you and your family.

Annette:

So I would actually start researching both, see which one,

Annette:

financially does make the most sense.

Annette:

And, um, one of our mentors said this to us such a long time

Annette:

ago, and it really just hit home for us is, a base hit is good.

Annette:

So maybe you do get that backyard.

Annette:

Start there.

Annette:

See if you really like it because maybe that bucket list place, you take the

Annette:

money from your backyard investment and you go to your bucket list place, and you

Annette:

live it up once or twice a year and you don't have to worry about the property.

Annette:

Because we do see that happen a lot, that people buy properties

Annette:

in their dream destination.

Annette:

Well, that week or two, that used to be so sacred, there's someone

Annette:

sitting there looking at the cracks and crevices and cleaning up and doing

Annette:

DIY projects instead of enjoying it.

Annette:

So I think, definitely do a cost analysis financial plan on both of those,

Annette:

and just see where they sit for you.

Ellen:

I love that advice, to simultaneously be tracking both, and

Ellen:

ultimately, I'm not surprised that you guys shared, it comes down to the data.

Ellen:

We can feel however way we want to about something, but that's really helpful.

Ellen:

Two other questions popped to mind as you were answering this last one.

Ellen:

Selfishly, I'm going ask my more personal question first then another question

Ellen:

that I'm just in general curious about.

Ellen:

So I did do some research on properties at the Oregon coast, and actually I think I

Ellen:

had shown maybe Sarah this late one night.

Ellen:

She was like, probably ready for bed.

Annette:

No, you showed her a house, she's like, let me get out

Annette:

my computer and a spreadsheet.

Annette:

Let's look at it.

Ellen:

Yeah, so kind.

Ellen:

I found such adorable A-frame property at the coast and I love it because it doesn't

Ellen:

feel like an overwhelming property.

Ellen:

It's two bedrooms, one bath, but it has that ocean front view.

Ellen:

And the price is not really the issue.

Ellen:

We got pre-approved for an amount that would cover whatever the

Ellen:

purchase price they're asking for is.

Ellen:

Of course, interest rates are high right now, but you guys also taught me some

Ellen:

things around, okay, there's different options for buy downs and whatnot.

Ellen:

So my biggest hurdle really in moving forward at all and exploring

Ellen:

that is the area that it's in.

Ellen:

So it currently operates as a very successful short-term rental.

Ellen:

And I think I even just peaked on Airbnb.

Ellen:

They're almost booked out for the next 10 months.

Ellen:

But in Oregon, when they transfer ownership of the property, the STR license

Ellen:

does not transfer to the new owners.

Ellen:

So I would have to obviously resubmit with the city.

Ellen:

And my real estate agent, she's amazing.

Ellen:

She called around everywhere, really trying to understand, what

Ellen:

is the timeline, what is realistic?

Ellen:

And the office came back and said it could be anywhere from three months

Ellen:

to potentially two years before you get approved for this license.

Ellen:

And there's really no guarantees or expedited options at all.

Ellen:

So now I'm sitting with this thinking, all right, if I do want to buy that

Ellen:

dream ocean front property that I can also see being used for personal

Ellen:

enjoyment, but I don't really know if in the meantime I want to be fronting

Ellen:

all of the cash for, let's say, worst case scenario, it takes two years.

Ellen:

Do I really want to be paying this mortgage and all the expenses

Ellen:

of upkeep for two years while I'm waiting for my STR license?

Ellen:

What would you say to a situation like that?

Annette:

It's a good one.

Annette:

First, I haven't encountered this, so I'm just going to put this out there.

Annette:

I don't know if there is in any way, shape, or form that the purchase of

Annette:

the property could be contingent on you getting the license, the license transfer.

Annette:

Because maybe there's something with the current owner, since

Annette:

they have 10 months of booking.

Annette:

There's going to be something in that in-between that the licenses are going

Annette:

to have to be transferred because hopefully this host is not going to

Annette:

sell the property and then cancel 10 months of reservations on people.

Annette:

So the first thing I would talk to-- see if your realtor tour can talk

Annette:

to the owners about their license and if there's a way to transfer

Annette:

it to you in the sale the property.

Annette:

I don't know how that municipality works.

Annette:

And then also talk with the owner about, is there a way within the purchase,

Annette:

maybe if you do purchase it, the license stays in their name, you somehow partner

Annette:

with them for until it is transferred?

Annette:

Maybe just some agreement, obviously with your attorneys

Annette:

and your realtors about that.

Annette:

But the next thing I would do, I know you called there or your realtor

Annette:

called, I would call three more times.

Annette:

See what answer you get.

Annette:

Maybe not three more times, but one or two more times and just see,

Annette:

did the timeframe stay the same?

Annette:

Did you talk to somebody different?

Annette:

And they're like, "Oh, get in your car.

Annette:

Come down here.

Annette:

We'll give you one today."

Annette:

So I wouldn't take that one person's timeline say that's written in law.

Annette:

So if you have the opportunity, if you're ever-- I would also, depending

Annette:

on how close you are, I would go there and get face-to-face with somebody

Annette:

and tell them, this is my dream place.

Annette:

I want to buy it.

Annette:

And exactly what you just said to us, seeing you in person telling me

Annette:

your story there, I might be able to, hopefully if they're at their desk in

Annette:

the city hall or whatever, they can walk over and say, "Oh, well, we've

Annette:

got four meetings these upcoming months," and really help you dive in.

Annette:

So I would not stop the pursuit of it because one person gave you a timeline.

Annette:

I would go dig a little bit deeper with that.

Sarah:

I like the idea, Ellen, of seeing if you could have the purchase contingent

Sarah:

on you getting the license, and maybe there's a lot of things you could discuss

Sarah:

with your realtor there of renting it from the owners in the meantime, pre-determined

Sarah:

dates where you guys could use the property during this contractual period.

Sarah:

That's interesting to me.

Annette:

I would get creative.

Annette:

Yeah.

Sarah:

Is this place still avail-- is it still for sale, Ellen?

Sarah:

Because I remember it.

Ellen:

It is.

Sarah:

Wow, girl.

Annette:

Okay.

Annette:

Yes.

Annette:

Then saying that, listeners, we talked to Ellen about this property in

Annette:

December, so I think that was almost 45 days ago, and the market, I mean,

Annette:

rates are rising, I think you have got a lot more negotiating power now.

Annette:

And so I would just start going down that road and pose those questions with them.

Annette:

And listeners, we would love if any of you had this specific scenario happen with

Annette:

your short-term rental and your purchase and being limited amount of license

Annette:

or things like that, please email us.

Annette:

We'd love to hear how you work through this situation.

Sarah:

Because here's a thing to consider for yourself too, Ellen, is we always

Sarah:

like to buy with exit strategies in mind.

Sarah:

And clearly if it's, I don't know how long it's been on the market now,

Sarah:

but let's say you do move into it and actually then you want to upgrade.

Sarah:

You know what I mean?

Sarah:

Your podcast, it's killing it.

Sarah:

You want eight bedrooms, and so you would--

Annette:

Your cubicle to billionaire CEO.

Sarah:

You want a 1031 exchange it, but you're having a hard time selling

Sarah:

it because of the same exact issue.

Sarah:

And I'm not saying let that stop you at all.

Sarah:

But that should be a part of your decision factor here of how much will

Sarah:

this property cost you each month?

Sarah:

And have you stayed there?

Sarah:

Could you rent it from them?

Ellen:

I have not.

Ellen:

So we would want to stay there obviously and experience it first

Ellen:

before we would actually really pull any real moves on this.

Ellen:

But yeah.

Ellen:

Honestly I had been just stuck at precipice of, is it even worth

Ellen:

pursuing any further if I can't potentially-- because we did ask

Ellen:

if our licenses are transferable.

Ellen:

They concrete where like, absolutely no licenses are transferrable

Ellen:

in this county, unfortunately.

Ellen:

But I hadn't thought about all those other options you talked about like,

Ellen:

oh, could we base the sale with this contingency or could we somehow get

Ellen:

creative and say, "Hey, you still have this amount of revenue potentially

Ellen:

coming in from your reservations.

Ellen:

How about you keep the house for 10 extra months and get that cash flow while we're

Ellen:

figuring things out on the backend?"

Ellen:

I have so many ideas sparked just from that, so thank you.

Ellen:

I really appreciate it.

Annette:

Yeah, and maybe they could, and again, this is all legal stuff too,

Annette:

is maybe there is an opportunity for them to stay co-hosts of the property.

Annette:

You could work out a property management.

Annette:

I would really try to see what their goals are and maybe they own a lot of

Annette:

other properties in that area and they're just trying to liquidate this one so they

Annette:

can have the cash for something else.

Annette:

But it's been sitting there for a while, so I think you've got

Annette:

some-- it might be a nice thing to ping them and see what can happen.

Ellen:

Also, Sarah, the thing that you mentioned about thinking

Ellen:

with the exit strategy in mind, I didn't even think about that.

Ellen:

You're so right though.

Ellen:

If I bought this property, if I ever wanted to do the same and leave

Ellen:

or sell, that does pose a problem.

Ellen:

However, I guess that's not unique to this property.

Ellen:

It's really unique to the area that I would be investing in.

Sarah:

Because sometimes the license even makes it, they are transferable

Sarah:

with the property and they're limited, and that adds extra value.

Sarah:

So if you're looking at the cost of a property, but the license is transferrable

Sarah:

with the property, I mean, you should add some value there because I know

Sarah:

someone else who was able to get a property that had limited licensure and

Sarah:

they could transfer it to themselves.

Sarah:

So there's a lot to think about there, Ellen, that

Sarah:

should definitely not stop you.

Sarah:

I cannot wait to hear what happens.

Sarah:

You said you had one more question that was more general.

Ellen:

Yes.

Ellen:

So the more general question is similar to my first question of do you

Ellen:

invest in your backyard or in a dream destination for your first property?

Ellen:

Do you think it's necessary or smart for a first time STR owner to learn the ropes

Ellen:

of hosting, at least on some level for a period of time themselves, so that when

Ellen:

they hire out to a property management company that they actually know what

Ellen:

constitutes a job well done versus not, or can you shortcut hire a PM right away?

Ellen:

What do you think?

Ellen:

What's your hot take on that?

Sarah:

Since Annette and I are educators in the short-term rental

Sarah:

space, we're clearly biased.

Sarah:

But actually, Simon Lehmann, we had on the podcast prior to you,

Sarah:

Ellen, I love the way he put this.

Sarah:

Because as a property manager, this made me want to pull my

Sarah:

shoulders back a bit more.

Sarah:

Think about your property manager as being your asset manager, how they

Sarah:

affect the success of your asset.

Sarah:

And so if you are just giving it to some rando company or rando human who, I

Sarah:

unfortunately know of people who decided they want to manage property and they've

Sarah:

never done it before, and they're touting their expertise and it's like, oh boy.

Sarah:

You know what I mean?

Sarah:

Do you know how to care for a furnace?

Sarah:

How plumbing works?

Sarah:

Where's the water shut off?

Sarah:

What all the things that can happen?

Sarah:

And so I feel, again, I'm biased, but who you hire to manage your

Sarah:

asset and a piece of real estate should not be taken lightly.

Sarah:

And the more you educate yourself as the investor, even if you have

Sarah:

no plans, I know Ellen, for you that's really important, that this

Sarah:

is not an extra side hustle for you.

Sarah:

You want to invest and trust the expert to really handle it in the most

Sarah:

professional way, that yes, you should educate yourself on what it takes to

Sarah:

be a good property manager or co-host.

Sarah:

What are the average daily rates?

Sarah:

And is that backed up on data or emotion?

Sarah:

So that you, as the owner of the property can speak in a more educated manner

Sarah:

about what you expect to make each month.

Sarah:

Set those benchmarks with your partner there.

Sarah:

What they do for marketing outside of just listing it on an online travel

Sarah:

agency like Airbnb, who their maintenance team is, what their credentials are.

Sarah:

So if you think of it like an asset manager, I think puts the

Sarah:

property manager more on the pedestal they deserve to be on.

Annette:

Mm-hmm.

Annette:

And I think, Ellen, part of your question that you were asking is, should you do it

Annette:

yourself first though, before you hire?

Annette:

And so I don't think that's a necessity.

Sarah:

No.

Annette:

Again, that goes back to doing a cost analysis of, is your time better

Annette:

served building your brand and the revenue there or hosting your property?

Annette:

So I don't think that you have to be in the app and build out your

Annette:

listing to make sure that you're an amazing short-term rental owner.

Annette:

I don't think that's necessary.

Annette:

Wouldn't it be great?

Annette:

If you want to, if you have the desire, let's start there.

Annette:

If you are excited and you want to, absolutely.

Annette:

But if it seems daunting and is not a heck yes, then don't do it.

Annette:

Because it's part-time but all the time.

Annette:

So like right now you could be recording a podcast and you have a guest that

Annette:

wants to book for their mom's birthday at dollar, you can not respond for today

Annette:

if you're recording podcast all day.

Annette:

So if it is not a heck yes for you, I would not feel like it's obligatory.

Annette:

And I'm sure some of our listeners are like, Sarah and

Annette:

Annette, you're so hands-on.

Annette:

Yes, but only if you want to be.

Annette:

Let somebody that wants to be hands-on.

Annette:

So I don't feel like you have to host for-- you have to do it

Annette:

yourself before you hand it off.

Annette:

I know a lot of times as business owners too, you're like, well, I

Annette:

need to understand all the things before I hire someone to do all the

Annette:

things because you want to know them.

Annette:

But I don't think it's absolutely obligatory unless you are really

Annette:

driven and excited to do that.

Sarah:

Yeah.

Sarah:

Let me clarify.

Sarah:

It's not obligatory for you to do the management, but I do think it's

Sarah:

obligatory for you to understand the management, and what makes a good

Sarah:

manager versus what makes a poor manager.

Annette:

Yes.

Sarah:

Is that what you were asking, Ellen?

Ellen:

Yeah.

Ellen:

It was both, essentially.

Ellen:

So that's really helpful to know that I don't have to, like you said, be in the

Ellen:

weeds manually actually doing each step.

Ellen:

But to educate myself on the actual process and what I should be looking for.

Ellen:

And again, what constitutes good performance versus, oh, you're not taking

Ellen:

care of this asset like you should be.

Ellen:

That's really, really helpful.

Ellen:

So thank you.

Ellen:

That gives me encouragement though, because there was a part of me that

Ellen:

had this mentality of, oh yeah, I feel like I have to get in the trenches and

Ellen:

do the thing to be able to pass it off.

Ellen:

So that's really affirming to know that's not the case.

Annette:

And to be honest, the property manager, the co-host, whoever's going

Annette:

to help you, they'd probably rather just start off the listing themselves

Annette:

so they can get all of their SOPs, the way they would get it listed.

Annette:

They could optimize it from the very beginning.

Annette:

I think probably, from that perspective, they'd like to do that.

Sarah:

Well, we did it with you, Ellen, for a mastermind in December,

Sarah:

but I also recommend people who want to buy an asset like a short-term

Sarah:

rental to stay in a short-term rental.

Sarah:

That way you can understand too what you want for yours and what

Sarah:

don't want for yours either.

Sarah:

Because the reason why you like this asset class is that you can pull

Sarah:

different levers, including your choice of property manager, and that would

Sarah:

then trickle down into what they offer.

Sarah:

Because as you know, we had Veronica on the show too, Ellen, and Veronica

Sarah:

is who hosts this mastermind, and she ended up firing her initial property

Sarah:

manager, creating a hybrid experience because she ended up going to the property

Sarah:

between a turnover and was very unhappy with the way it was being managed.

Annette:

And reservations were not--

Sarah:

Being optimized.

Sarah:

So, yeah, that's really important.

Annette:

All right.

Annette:

So still sipping on our coffee here.

Annette:

Do we have any other?

Annette:

What are any other burning questions that you might have?

Ellen:

I think my final burning question around this, and hopefully this is

Ellen:

helpful to any of you who are STR curious like me, is when you are personally

Ellen:

evaluating a potential property to purchase, what are the most important

Ellen:

data metrics that you're looking at?

Ellen:

Is there anything that is a absolute deal breaker when you see this number

Ellen:

or this percentage or ratio, whatever, where you're like, absolutely not, let's

Ellen:

just eliminate move on to the next thing?

Annette:

Ooh, that's a good question.

Annette:

This is going to be something that actually have-- Sarah and I have had a

Annette:

lot of conversations about this, with a lot of people and they're always wanting

Annette:

to talk about cash on cash returns.

Annette:

Deal breakers for us, because things could amazing on paper, we need to see

Annette:

the property, we need to see where it is.

Annette:

For us, we need to see the neighborhood, where we're going to

Annette:

be impacting the entire community.

Annette:

Honestly, that is probably the number one deal breaker for Sarah and I is,

Annette:

is this property a short-term rental?

Annette:

Period.

Annette:

Before you even look at the numbers.

Annette:

Because the numbers could be stellar and it's bad for the neighborhood,

Annette:

it's bad the guests, so that is the deal breaker of really understanding

Annette:

where that property is, in the city, in the community, in the neighborhood.

Annette:

That to us is, I think, one of the deal breakers.

Sarah:

And listeners, if you think that's woo-woo of us, I want you to think

Sarah:

about that a little bit longer because it's just like starting any business.

Sarah:

If you start a business and then you get impacted by constantly being reached out

Sarah:

by your guests because they don't feel safe, constantly being harassed by your

Sarah:

neighbors because you decided to buy it in an HOA, that doesn't like short-term

Sarah:

rentals, even though they're allowed.

Sarah:

Now, the cost of your time, if you are self-managing or maybe your property

Sarah:

manager then fires you as a client because it just doesn't make sense

Sarah:

for them because you are the 80% of their time making 20% of their money.

Sarah:

So these decisions that aren't the easiest to put into a spreadsheet,

Sarah:

for us, are the most important.

Sarah:

Plus Annette and I very much value our brand as human beings.

Sarah:

And so that to me too is a really important asset that

Sarah:

I take care of on the daily.

Sarah:

But to give you some--

Annette:

Yeah, we'll go back to the numbers question though.

Annette:

But that would be the deal--

Sarah:

Yes.

Annette:

That is something, again, because there is so much online about

Annette:

the cash on cash return and they're running the numbers, and then I see

Annette:

these properties, and I'm like, no.

Annette:

That it can't even-- why'd you even run the numbers?

Annette:

That shouldn't even be a short-term rental.

Annette:

What are you?

Annette:

Yeah.

Annette:

Anyways, we go on and on about that.

Annette:

But go ahead, Sarah.

Sarah:

So that component next on my list, Ellen, would be exit strategies.

Sarah:

So there are people out there that believe, hey, this is a short-term

Sarah:

rental, it's meant to be a short-term, it'll sell as a short-term rental.

Sarah:

I disagree.

Sarah:

Even the vacation rental markets, especially if you're going to go all

Sarah:

in on a large luxury property, that exit strategy is going to be a lot

Sarah:

more difficult than one that you could sell or you could rent it out to a

Sarah:

long-term person and then sell it in with multiple purposes for the property.

Sarah:

So if you want a large property that is mainly a short-term rental

Sarah:

market, just understand that.

Sarah:

I think then I want my cash on cash to be higher.

Sarah:

I want my opportunity for it to appreciate to be higher because I

Sarah:

know that I might be up against a bigger challenge when that time comes.

Sarah:

So I'm not saying that would be an immediate no, but for me, the exit

Sarah:

strategy would be very important.

Sarah:

And third, when it comes on cash on cash, I know the gurus say 30%, but I think

Sarah:

if you're getting 15% cash on cash, on a short-term rental that has exit strategies

Sarah:

in place, that it might increase if I need to put those into action.

Sarah:

And that for me is a win.

Sarah:

And it's in a great place, great neighborhood, I might want to visit, I'd

Sarah:

be proud to have my friends and family, it'll enhance my brand, sign me up.

Annette:

And last but not least is when you're doing the numbers,

Annette:

you're doing the projections, make sure to take into count those

Annette:

shoulder seasons, those slow seasons.

Annette:

Or if anything were to happen and you didn't have someone in there for

Annette:

30, 60, 90 days, could you afford it?

Annette:

I would have, what is that number?

Annette:

What is that worst case scenario number if that property does

Annette:

not bring in that revenue?

Annette:

You're selling that place.

Annette:

Be really comfortable with what runway you have to run it if and

Annette:

when something were to happen or you had a few reservations canceled.

Annette:

I just wouldn't want you to be on tilt about the property

Annette:

or paying out for too long.

Annette:

So look at what runway you would have if for some reason you

Annette:

didn't have those reservations for an extended period of time.

Sarah:

How's that feel, Ellen?

Ellen:

So much gold.

Ellen:

I'm so excited to listen back to this episode so that I can just

Ellen:

soak up everything you all said.

Ellen:

I just want to point out for the listeners, by the way, so on our show

Ellen:

Cubicle to CEO, podcast tagline is we ask successful entrepreneurs the business

Ellen:

questions you can't Google, but what Sarah and Annette just did, those non

Ellen:

spreadsheet factors to consider, that is exactly what you all are doing.

Ellen:

And I feel like that exactly proves why it's so important to hire mentors

Ellen:

or to invest in your education in any potential asset class or endeavor.

Ellen:

Because these are the type of things that if I googled look for in a

Ellen:

potential Airbnb property, I'm not going to get those type of answers.

Ellen:

And so it's truly the stuff you can't Google.

Ellen:

so I just appreciate you being willing to share some of those non number

Ellen:

specific things that I need to look out for, especially the exit strategy.

Ellen:

I feel that that's my biggest takeaway from our conversation today is, for

Ellen:

some reason, which is silly, but I never even really thought about what

Ellen:

happens if I don't want this anymore?

Ellen:

Or something in my life changes.

Ellen:

So I really appreciate you giving me that to marinate on.

Sarah:

I also give you permission.

Sarah:

I like to call it future.

Sarah:

It's a future Sarah problem.

Sarah:

It could be a future Ellen problem.

Sarah:

And if you love the property so much that you're like, you know what, I'm

Sarah:

going to kick that to future Ellen worry about because future Ellen might be in

Sarah:

a very different-- well, she will be in a very different financial space.

Sarah:

So I don't want that to get anyone out there to roadblock their mindset, but I do

Sarah:

think it should be up for consideration.

Annette:

Think about it.

Annette:

Yeah, for sure.

Sarah:

Ellen, I have a question for you now.

Sarah:

Because you're an expert in taking people from cubicle to CEO, whatever

Sarah:

that means for them, we have a lot of listeners who dream of trading in

Sarah:

what they're doing now for a life of full-time, short-term rental-ness.

Sarah:

In all your interviews, in all the work that you do, what is

Sarah:

that non-googleable thing that you could offer our listeners on--

Annette:

Dang, Sarah, that's a gold.

Sarah:

On how to reframe their mindset a bit so that they can chase that and do

Sarah:

it with purpose and ask better questions?

Ellen:

Oh, putting me in the hot seat, I see.

Ellen:

Okay.

Ellen:

Like you guys, I feel like every question requires some context

Ellen:

for me to give the best advice for that particular individual.

Ellen:

That said, if you are someone who is actively trying to exit your day job

Ellen:

to do something else, whatever that may be, I think the most important

Ellen:

thing to consider is, what do you already have available to you?

Ellen:

There's this weird thing that happens, I see a lot of new entrepreneurs

Ellen:

experience where whether they just left their 9-5 or they're thinking of

Ellen:

leaving their 9- 5, they almost discount their entire professional past lives.

Ellen:

They're just like, oh, I'm a new business owner, therefore I

Ellen:

know nothing and I have nothing.

Ellen:

I have no network.

Ellen:

I have no skills.

Ellen:

I have no value to provide.

Ellen:

It's crazy.

Ellen:

People who are such accomplished individuals, who have done so many

Ellen:

amazing things in their personal and professional lives, they almost

Ellen:

act like everything they did up until that point no longer matters.

Ellen:

And that's the biggest, I think, mistake that people make is not

Ellen:

looking at what they already have.

Ellen:

Who do they already know?

Ellen:

What skillsets are they already using in day-to-day job that

Ellen:

could be monetized outside of a traditional employee position.

Ellen:

Because that's exactly how I started my business.

Ellen:

I was working, uh, marketing for a corporate healthcare.

Ellen:

I was very young and naive, 23, so maybe a lot of the fears didn't come

Ellen:

to my mind because I just wasn't even thinking, um, big picture.

Ellen:

When I left my job, my very first client for my freelance, at the time I

Ellen:

was a freelance social media manager.

Ellen:

Obviously, my business, uh, drastically in the last five years.

Ellen:

But at the time, my very first marketing client was actually, uh, a

Ellen:

colleague of mine at the company I left.

Ellen:

I was putting out there, hey, I have these marketing skills that obviously I was

Ellen:

getting paid for within my day job, but I knew I could also monetize that existing

Ellen:

skillset in a non-traditional way.

Ellen:

I knew people were looking for freelance help in marketing, and I just started

Ellen:

talking to my existing network and saying, "Hey, I have this skillset.

Ellen:

If you know any local, small businesses that may need this

Ellen:

support, please send them my way."

Ellen:

And lo and behold, like I mentioned my colleague, I didn't even know this

Ellen:

about him um, my desires out there.

Ellen:

Him and his wife own these local coffee stands, and I knew him as the

Ellen:

project manager at a health plan.

Ellen:

So why would I ever think that that was something that he did.

Ellen:

But he was like, "Hey, we actually have these local coffee stands

Ellen:

stands and we don't really have any presence on Instagram.

Ellen:

Yeah, we'd be interested in seeing how you could help us launch our account."

Ellen:

And that first project, you guys, it was $300.

Ellen:

It wasn't any life-changing amount of money, but it was proof of concept.

Ellen:

It was like, okay, there's someone out there that's willing to pay for something

Ellen:

I already have, already know, I'm already good at, and how can I then reinvest

Ellen:

that money into growing my business?

Ellen:

And that's how we generated more than $2,000,000 in revenue now.

Ellen:

It all started with that $300 project.

Annette:

That was so much gold.

Annette:

And I want to give to our listeners, Sarah and I get a lot of questions

Annette:

about, how do I become-- because a lot of people want to become co-host,

Annette:

they want to become property managers.

Annette:

What Ellen just said, there is someone in your network right now

Annette:

that has a vacation rental, they want to have a short-term rental.

Annette:

They need help with their Airbnb, whether it is, just messaging guests or maybe

Annette:

they need help with their bookkeeping.

Annette:

Maybe they need help with design.

Annette:

Please look at your immediate network.

Annette:

And when I say, look, don't just look at them.

Annette:

You got to put the offer out there that you can help them.

Annette:

So that's my last question, Ellen, is, let's say someone wants to co-host or

Annette:

they want to use their skillset, what do you think is the best way because

Annette:

you're expert in marketing, how can they tell people when they don't have

Annette:

any proof of concept, this is what I'm interested in, this is what I want to do?

Ellen:

I think the best thing-- Okay, this is a piece of advice that actually

Ellen:

one of our podcast guests shared on the show that really stuck with me.

Ellen:

So shout-out to Michelle.

Ellen:

She says, sometimes you have do to the unscalable things first in order

Ellen:

to do the scalable things later.

Ellen:

So what that means is when you're just starting, it may make more sense than

Ellen:

for you to put-- I mean, you can do both.

Ellen:

It's not an either or.

Ellen:

It's an and situatuion.

Ellen:

So put out in a social post across wherever you hang out or exist online, do

Ellen:

tell people, "Hey, I'm really interested in entering into the real estate market.

Ellen:

Um, I'm looking for these type of experiences.

Ellen:

I would love to offer time, my services, my skillsets."

Ellen:

Like you said, if you happen to be really great at design or you're a really

Ellen:

great organizer, or whatever it is in your personal life that might actually

Ellen:

help an existing STR host, put those things out there and say, "I'm willing

Ellen:

to volunteer my services to learn.

Ellen:

Do you know anyone, um, that I could potentially help?

Ellen:

I would love to be connected."

Ellen:

Put that out on social.

Ellen:

But don't discount the part of actually sending individual emails,

Ellen:

one-on-one emails, one-on-one to specific people that you know love and

Ellen:

support you and want to see you win.

Ellen:

Don't assume things about people because again, like I said, if I had looked,

Ellen:

from a very surface level at my existing network, I would've never picked this

Ellen:

random project manager to be like, yeah, you're my ideal first client.

Ellen:

How would I even-- I wouldn't know.

Ellen:

But sometimes you just don't know who people are connected to, what other things

Ellen:

they may have going on in their lives that they just don't publicly share.

Ellen:

So don't be afraid to just reach out to anybody who you know has your back

Ellen:

and wants to see you win, and tell them, "This is what I want to do.

Ellen:

This is the value I have to offer.

Ellen:

Can you introduce me to anybody who might be a good fit for that opportunity?"

Ellen:

And make the ask, because nine times out of 10, you will be shocked by

Ellen:

the plethora of connections that are already within your community.

Ellen:

Um, so again, don't make assumptions and do the unscalable things first.

Sarah:

And the world needs you.

Sarah:

They need to know what your special skills are and they need it to come

Sarah:

from you, not the other people out there who you are going to tell

Sarah:

yourself are better than you are.

Sarah:

They need your special secret sauce.

Sarah:

And so that is why you need to announce it to the to the world because we need you.

Sarah:

So Ellen--

Ellen:

100%.

Sarah:

Thank you so much.

Sarah:

Where can our listeners find out more about what you have to offer

Sarah:

via your podcast and elsewhere?

Ellen:

Absolutely.

Ellen:

Well, if you all like to nerd out on business stuff like the three of us

Ellen:

do, like Sarah Annette mentioned, our media companies specifically spotlights

Ellen:

women-owned bootstrapped businesses that make between a 100,000 and under

Ellen:

$100 million in revenue annually.

Ellen:

So we think of ourselves as B2B media company for all the stories and amazing

Ellen:

entrepreneurs and founders who are ignored by mainstream media since mainstream media

Ellen:

likes to hyper focus on billion dollar unicorns and venture-backed startups.

Ellen:

So if you're interested in that type of content, we send out a weekly

Ellen:

newsletter every Wednesday, giving you a peak behind the scenes, into the

Ellen:

case studies, real-time strategies, and finances of 6, 7, 8 figure businesses.

Ellen:

We also have a podcast that releases new episodes every Monday

Ellen:

and Wednesday, Cubicle to CEO.

Ellen:

So you can subscribe wherever you're listening to this or you

Ellen:

could head over to cubicletoceo.co.

Ellen:

That's C-U-B-I-C-L-E-T-O-C-E-O.co to add your name to our weekly newsletter.

Sarah:

Do yourself a favor.

Sarah:

Ellen is one of the sharpest business owners we know and we are so lucky

Sarah:

to have you in our sphere, Ellen.

Sarah:

With that, I am Sarah Karakaian.

Annette:

I'm Annette Grant, and together we are--

Both Annette & Sarah:

Thanks Visiting.

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