Hi everyone, Lisa Balboa is back and she is sharing her insights into how AI is helping insurance across the world. I am quite a reluctant AI enthusiast as I’m always nervous it means less people involved in decisions, but Lisa brilliantly explains how AI is working alongside people to improve access to insurance and better claims experiences. 

With insights from Australia, China, South Africa and America, Lisa shares different approaches to insurance outside of the UK market. 

The key takeaways:

• AI can be used to proactively look through medical records of declined applications, to see if the ‘computer says no’ has been too harsh
• AI can be develop and grow over time, so that it can make more automated decisions, freeing up underwriters to focus on the more complex cases 
• AI can play a fundamental role in preventative healthcare by spotting early changes in health 

Next time I will be joined by Kate Baldry, Research and development underwriter at Hannover Re, talking about her insights into colo-rectal cancer.  

Remember, if you are listening to this as part of your work, you can claim a CPD certificate on our website, thanks to our sponsors NextGen Planners.