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Creating a Unique Customer Experience - S8 E44
Episode 43722nd April 2025 • Unleashing Leadership: Unlocking Greatness and Embracing Change • Travis Maus
00:00:00 00:09:45

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Takeaways

  • The 'grow or die' mentality is crucial for business survival.
  • Sustainable growth is about building for the long term.
  • Growth can be incremental and doesn't always need to be grand.
  • Customer experience is often more important than the product itself.
  • A great product can be overshadowed by poor customer service.

📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham

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🖥️ Ditch The Suits Website

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Chapter Markers

00:00 - The Grow or Die Mentality

02:05 - Customer Experience Over Product

06:53 - Community Impact and Employee Treatment

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