Would you describe your business culture as accountable? Many CEOs I talk with want more accountability in their organizations and are not quite sure how to achieve that.

Here’s the trick: accountability, like ethics, cannot be situational.

 Start with this: 

·     You cannot hold people accountable for performing miracles.

·     Holding the right people accountable is more important than “rounding up the usual suspects.”

Process capability -- repeatable, reliable and predictable -- is a requirement.