In this episode, Rachel is joined by Ben Gowland, Director of Ockham Healthcare and host of The General Practice Podcast.

We chat about why changes work or fail -  it’s often dependent how we do the change rather than what we are trying to change, so how we make changes is a really important part of how we run our practices. 

We talk about the best approach to change and discuss how John Kotter’s book suggests starting with a focus on the problem, helping colleagues to see the reason that the change is needed and creating a sense of urgency. We discuss why GPs can so often neglect to see the need for change and talk about how to create a common narrative around what needs to change. 

Podcast links

The General Practice Podcast

https://ockham.healthcare 

Follow Ben on twitter @BenXGowland

Our Iceberg is melting – John Kotter

The Model For Improvement https://improvement.nhs.uk/documents/2142/plan-do-study-act.pdf 

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Follow Rachel on twitter @DrRachelMorris or LinkedIn and find out more about her online and face to face courses for doctors on surviving and thriving at work at www.shapesfordoctors.com or for other organisations at www.wildmonday.co.uk

Mentioned in this episode:

The Work Well Programme for Healthcare staff
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