In this episode, Rachel is joined by Ben Gowland, Director of Ockham Healthcare and host of The General Practice Podcast.

We chat about why changes work or fail -  it’s often dependent how we do the change rather than what we are trying to change, so how we make changes is a really important part of how we run our practices. 

We talk about the best approach to change and discuss how John Kotter’s book suggests starting with a focus on the problem, helping colleagues to see the reason that the change is needed and creating a sense of urgency. We discuss why GPs can so often neglect to see the need for change and talk about how to create a common narrative around what needs to change. 

Podcast links

The General Practice Podcast

https://ockham.healthcare 

Follow Ben on twitter @BenXGowland

Our Iceberg is melting – John Kotter

The Model For Improvement https://improvement.nhs.uk/documents/2142/plan-do-study-act.pdf 

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