Once you’ve got the vision, the strategy, and the team, what’s the next step to grow a profitable and sustainable business? That’s Operations! A business cannot run efficiently without proper systems and processes. It is definitely the backbone of the whole structure. 

In this episode, Pam Ivey talks about the importance of identifying systems and processes to save time and guarantee your business's efficiency, and Jane Garee talks about Operations from the sales point of view and how it interconnects with the vision and the strategy to hit your goals.

In today’s episode, you will hear about –  

• [01:28] What are Operations and what does it mean to you will depend on the stage of your business. 
• [04:44] How to manage Operations in service companies to improve client interaction experiences and internal business processes. 
• [09:12] Understanding client acquisition process and data to set a strategy and accomplish business goals. 
• [14:20] How to create processes that will change your life and your team members' lives. Pam shares her process documentation system. 
• [19:26] The secret to master Operations is making the time to work on your business and not just in it, from the inside to the outside.
• [22:40] How to keep clients on your business by making good management of their expectations

Resources mentioned in this episode:

• Teamwork — A project management tool in which you and your team can save and edit all of the important information as well as document processes. And this is the one we love and use to create this podcast!

• Ontraports — An optimization software to create easy and effective marketing and email campaigns. 

• Loom — A program that allows you to make video recordings of your screen and share them with your time to document and establish processes. 

We hope this episode helps you understand Operations more in-depth for you to evaluate how you have been managing your business. 

Do you want us to talk about any specific topic? Leave us a comment on our website flourish.biz or join our community of women entrepreneurs over on our Facebook group and share directly with us! Don’t forget to subscribe! Until next week!