Jonathan Crawford runs ecommerce for Gruvi, and was at Mud\Wtr where he increased LTV through automations. From making sure customers can pause their orders and helping customers

Tactics Jonathan shares in this episode:

• Moving data to SMS to notify customers of upcoming orders resulting in increased retention.
• Making sure customers are educated on their first order, and ways to consume products for future orders.
• Problem solving vs nice to have automations, including low inventory alerts.

Pitstop is a tactical podcast for DTC/ecommerce/Shopify entrepreneurs to keep their store on the track and winning. Updated a few times a week, these short episodes get right to the point with none of the fluff. Hear real stories from operators and experts to get fast fixes and find free money.

Pitstop is presented by MESA.

Mentioned in this episode:

Triple Whale - Whale Mail