This episode is part of the Certification Conversations series, in collaboration with BSI Certification.

Matthew speaks to Natasha Bambridge, BSI Global Director Consumer Promise Practice. They discuss how organizations can use and benefit from the BSI Customer Service Kitemark.

To achieve this Kitemark, organizations are assessed against two standards: BS 8477 Code of practice for customer service; and, ISO 10002 Customer satisfaction - complaints handling and management.

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