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What Does Customer Success Look Like in Quantum Computing?
Episode 248th September 2025 • Impact Quantum: A Podcast for the Quantum Curious • Data Driven Media
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Curious about what really goes on behind the scenes in quantum computing—beyond the hype, buzzwords, and complex jargon? This episode of Impact Quantum is your ticket to the inner workings of the industry, as hosts Candace Gillhoolley and Frank La Vigne, along with our semi-sentient host BAILeY, sit down with Princeton PhD physicist and Quantum Machines’ customer success lead, Kevin Villegas Rosales.

Kevin takes us on a journey from his early fascination with the “very small things” in physics to his hands-on role helping university labs, startups, and companies tackle the real-world challenges of quantum hardware. We’ll demystify what customer success means in this high-tech space (hint: it’s worlds more complex than resetting a router), explore the unique misconceptions non-physicists might have about quantum technology, and chat about the critical interplay between classical and quantum computing.

Along the way, Kevin sheds light on the growing intersection of AI and quantum, offers advice for aspiring quantum professionals and those from other fields, and shares his ongoing curiosity about the calibration and usability of quantum systems. Whether you’re deep in quantum research or simply quantum curious, this episode promises insight, inspiration, and a healthy dose of humor.

So grab your Schrödinger’s snacks and get ready to unravel the mysteries of the quantum realm—no PhD required!

Time Stamps

00:00 "Decoding Quantum Computing Mysteries"

03:55 Quantum Machines: Customer Success Role

10:43 Choosing Quantum over Traditional Paths

13:32 Quantum Mechanics in Everyday Tech

17:58 "Quantum Computing Needs Software Engineers"

19:50 Pursuing Careers in Quantum Computing

22:39 "Question and Verify Information"

29:17 Mastering Fundamentals for Quantum Computing

31:33 "Quantum and AI: Divergent Paths"

35:17 "Challenges in Simulating Quantum Computers"

39:02 Open Source Collaboration in Physics

41:53 Solar Advancements and Quantum Computing

46:45 "Quantum Calibration Challenges"

50:21 Mentorship: Knowledge Sharing & Inspiration

54:32 Quantum Computing: Clarity Amid Entanglement

55:46 Impact Quantum Signs Off

Transcripts

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Hello and welcome, you gloriously curious quantum cadets,

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to another enthralling episode of Impact Quantum,

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the podcast where we decode the mysterious and often

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misunderstood world of quantum computing. So you don't have to have a

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PhD, but it certainly doesn't hurt. In

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fact, today's guest does have one, so we're fully covered on that

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front. I'm Bailey, your semisentient host.

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Stitched together from sarcasm, superconductors, and

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a few well placed qubits, I'll be guiding you through

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today's conversation. One part science, one part

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curiosity, and possibly several parts existential

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dread if we stare too long into the quantum abyss. Joining

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our dynamic duo of Frank Lavine and Candice

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Gilhooly is the marvelously multitalented Kevin villegas

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Rosales, Princeton PhD physicist

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and customer success sorcerer at Quantum Machines.

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Kevin breaks down what it actually means to work in customer success

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when your customers are wielding quantum hardware.

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Spoiler alert. It's a bit more complicated than resetting a

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router. We'll dive into Kevin's journey from condensed matter

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physics to the world of quantum computing, explore common

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misconceptions, tackle the intersection of AI and

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quantum. Yes, that hype. Train and unpack

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what it takes to make quantum tech usable by mere mortals.

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So grab your Scrodinger's snacks, fire up your favorite entanglement

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simulator, and let's get quantum curious.

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Now over to Frank and Candace to kick things off.

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Hello, and welcome back to Impact Quantum, the podcast where we

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explore the emerging marketplace and industry that is

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quantum computing. And you don't need to have a

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PhD, although it does help. And I think our guest today does have

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a PhD, but you just have to be curious.

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And with that, I have the most quantum curious person I know,

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Candace Gooley. How's it going, Candace? It's going great, Frank. Thank you

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so much. I'm really excited about today.

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We're going to be speaking with a gentleman named Kevin Villegas,

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who is actually a Princeton PhD. So he checks

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the box there, and he is

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the team lead and a customer success

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engineer at Quantum Machines. So, hi,

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Kevin. How are you doing today? Hello. Hello. Good morning. I'm

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doing very well. Thank you so much for the invitation.

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Awesome. So what does customer success

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mean in quantum space? Right, because, you know, cses,

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csas, whatever you want to call it. Different companies call different

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things. What does that mean? Like you, obviously. So, as I

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understand it, customer success engineers are generally people

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that once they buy something, you go in there to help make sure

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they're successful with it. Is that the Case here.

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Yeah, very good question. I also have heard csm, customer success

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manager in some other industries. This is an

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extremely good question. When I graduated from

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Princeton Back in 2021, I started to do my job

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search and I was really keen about going to industry. I

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had my degree in physics, so I wanted to do a continuation of that.

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Most of the jobs that I found at that time and applied for were related

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to research and development in the quantum industry.

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Because that's where things are right now, right? You know, we're in the development of

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quantum computers. There has been some applications being demonstrated, but

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nothing like is fully, you know, that we have it on an everyday usage.

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So. But then I stumbled about upon quantum machines

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as an opportunity through a friend in my department and there

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was an open application and after

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the interviews were completed and everything was successful, I understood that I

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was going to be part of the customer success team, playing the role as a

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physicist. So what customer success means to us is

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advocating for our customers and helping them achieve their goals,

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whatever that definition is. So we work with

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universities, startups, companies, and each of them have

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different goals. So we want to advocate for the correct

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usage of our products into their application. This

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is part, this can be broken down first in an

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onboarding in which we train them with our technology. We want them to become

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independent, but we want them to be trained and on board in

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a very efficient way that makes them be up to speed very

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quickly and also very soon after they receive the instruments

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that they purchase. We want them to be able to

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execute the application that they have dreamed of, at least in the very near term.

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And then we have ongoing conversations, communications and

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consultations with them to make sure that they're getting the most out of what they

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have, you know, acquired when they start to think about

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working with quantum machines. So it's a little bit of what it means and a

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very general point of view to us.

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Interesting. That is interesting. Well, I want to just take a little

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step back for a moment and I want to start with your, the

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beginning of your journey and what sparked your interest

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in quantum computing. Wow.

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Yeah, this is a great question. I really like to give an answer to

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this question because to me, it actually started before quantum

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computing. I'll just give a very brief sentences about that and then

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I'll get into quantum computing. I did

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undergrad in physics and to me when I started,

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I know it's way more complex than this, but to me it was divided into

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like, you either study things that are outside of the Earth,

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galaxies and stars, or or you study things that are

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very small and tiny and behave very differently.

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So my attraction was to study the various small things, so

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nanoscale microscopic studies, that

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was what was my interest. So I took that decision to pursue that.

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Now, quantum mechanics is applied in both cases, actually. So it's not that you

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only face quantum mechanics when you do various small scale

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things. There are also quantum mechanics in the macroscopic things in some

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scenarios. So I took that path. And then, you know, undergrad

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in physics is a very general education. You learn about many fields, and

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usually the specialization comes in the PhD degree. So I

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wanted to. I was very familiar with nanoscale devices and

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whatnot. So that was what I decided to pursue further. I

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did the studies in what's called experimental condensed matter physics,

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which is in the realm of quantum physics and quantum mechanics, but not

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exactly quantum computation yet. I will connect the dots in a

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second. I was studying the properties of what

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we call macroscopic quantum phenomena, which means that it's something

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that is at the scales of what humans can interact with. The samples that

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I studied were millimeter size, even centimeter

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size crystals that were grown in the university. We

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study, for example, resistance and voltages that

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were driven through these devices. And while they were

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like, showing a behavior that cannot be

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described by, like, you know, everyday physics, so we call it like

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emergent phenomena in quantum mechanics. So we're studying that,

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and it is in an area called many body physics,

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which is to say that when you have like billions of

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particles interacting together, the particles can be electrons. The particles can

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be also like atoms. They do happen to behave in a

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unpredicted, very different way, as if you were to be looking at just

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a single single electron, for example. So I was studying many body physics. It was

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something very interesting, but here is where it

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changed for me. So I was studying voltages and resistances of these

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microscopic states that only happens after billions of electrons

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interact with each other. But we only see this as the

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outcome of their whole interaction. So at the end of my PhD,

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I was really curious to understand, okay, what if we start from the other

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end? What if we were able to manipulate one

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electron or a few electrons, and then putting them all together and

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then see how as you grow the system size, they happen to exhibit this,

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like, emergence phenomena. And there are a few approaches to do

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this. And the one that interested me the most was the one

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that you could pursue with quantum computation. And that is because,

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you know, we have the one qubit that you can fabricate and you

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can put a few more Qubits and then you can make them,

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you can control them and make them interact and behave like electrons.

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And then you could see how the physics happens when you put them all

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together. But what was unique for me is that

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usually in quantum computer, irregardless of the platform.

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You mean in superconducting or atoms, for example, you

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can address the qubits individually. So at the

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same time that you can put many of them together to see an emergent phenomena,

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you could still have the tool to study what's happening on each of them

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individually. And that was the curiosity that drove me to this field, actually.

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That's amazing. There's a lot to unpack there.

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One of the things you said early on was you wanted to go into industry.

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That's right. When you, were you thinking about quantum computing, when

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you, when you made that decision, when you were like, I want to go into

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industry, I want to go into quantum computing. Or were you thinking about some other

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career options for, for quantum physics in

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industry? Yeah, thanks Frank. I actually took it, took

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a tour of my decision. So I think it was fifth year on my PhD

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and I said like there is a moment in your PhD after

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you're so many years in the laboratory, really focus when you like, you know, you,

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let's say, lift your head and you realize, oh, it's many years past, what do

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we do next? And I

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concluded that I wanted to pursue industry. So no more, let's say

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university related endeavors. And

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at the beginning it was like, okay, so many years of physics, let's do something

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different. So I started to investigate what

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kind of PhD in physics could do. And

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there were a few different options. There was

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possibilities to do software related work, there was possibilities to do

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financial related work. There were definitely

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positions in research of development in for example,

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semiconductor industry, materials research

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that are industries that are very mature. I would say, you know, I'm talking about

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software, finance, R and D as well.

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So I took my time to think and consider

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and then after my few months investigation of what were the

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options, I actually concluded that I still wanted to use my studies

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in quantum physics for my next position. So I kind of said

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like, okay, not really, not the other path, not the

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software part, not the financial path, let's try to do quantum.

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By the time I started in Princeton, which was 2015,

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it was just one year before IBM started to make

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very noticeable advancements in quantum computing. So throughout my

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PhD time, I was able to see how it become more and more important.

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IBM, Google and then all these other small play,

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very Important players started to make a dent. So it became

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obvious that there was something going on with quantum computing. And then

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they were looking for PhDs with some quantum education.

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And I was able to, to prepare myself for interviews. Very important.

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And then, you know, close the gap. And,

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and at the end, I was really happy to be employed

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by Quantum Machines at that time. Getting an offer. Yeah. Very

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cool. So I can, you know, I'm listening to you explain,

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you know, you're, you're known for being able to

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explain quantum concepts in clear and creative ways.

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What one misconception about

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quantum computing that you would like to

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debunk. I see. Let me think for a

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little bit.

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Yes. So I believe I know what I want to

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talk about. A few years ago,

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I've been about four years now with quantum Machines

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as a physicist in the customer success team. It's something I do

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really, truly enjoy being as part of being a physicist, but working with

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customers actually and serving them. Okay. So

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a few years ago, I travel for my work a lot

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to do customer work. Most of the time happens on the customer side. So I

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go to visit customers. And then when I visit customers, sometimes

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other members of the company join me, not necessarily from my team.

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And then we get to chat. And then you,

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you're in a room with people from different backgrounds. Some of them don't have a

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background in science and technology. They come from other areas like marketing

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and sales, for example. To make a company requires a team of people of

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diverse skills to make it work. And then

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there is a lot of excitement for quantum computing. That's why we all decided to

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be employed at a quantum computing company. But I always

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thought that there was a little bit of a subtlety when you talk about

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what, what is it that, what is it that,

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what, what does it mean to have a quantum computer? Right. So

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I was telling my colleagues in other departments, not, not the technology

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ones, that their cell phones, you know, the, the

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laptops that we have, they're all working with, you know, quantum principles.

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Like the fact that we have the transistor, the semiconductor industry,

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like it wouldn't be possible to make electronics we have

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right now without the understanding of quantum mechanics. And how does it

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emerge in semiconductor, like the fact that we have

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energy bands and gaps in the, in the, in the energy

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bands, and that leads to the capability to turn on and off

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a transistor. All of these, they cannot be explained with classical mechanics. They have

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to be explained by quantum mechanics. It's an, it's an emergent phenomenon of

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semiconductors. So because of that, I used to tell

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my. Just kind of joking a little bit. It's like, well, you know, your cell

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phone, it's a very strong quantum computer, you know, as

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I was stretching the usage of the word.

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But yeah, so what I want to say is that, you know, a lot of

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the technology that we use in our computers and every day, all of that has

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a lot of quantum mechanics of is based. The

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quantum mechanics leads to their behavior that we can use to use our

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cell phones and laptops today. Where the subtlety

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comes from is that we don't do the computation

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using the laws of quantum mechanics. You use the computation

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using the classical information which is just, you know, and

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qubit can be. No, sorry, a bit. Can be 0 or 1, but cannot be

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a superposition. Right. So yes, we process

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classical information with hardware that has

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emergent quantum physics behavior. So that's

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very. That was very important for me to kind of understand

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and spread it around actually. So I really enjoyed the

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subtlety, actually. Interesting. Yeah,

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interesting. And you said a lot there.

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I mean, one of our big thesis for the show is the idea that, you

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know, you're going to need more than just quantum physicists

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to make a successful company in the quantum industry. Right.

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Neither one of us has a background. I have a cool T

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shirt that you can, you can buy on Amazon from us.

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But, you know, it's one of those

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things where you're going to need a lot of diverse skill sets.

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And you know, I wouldn't. What would you say to someone who's not a

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physicist? Well, two. Two questions for you. One, what would you say to someone who

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was at university today, who was in the sciences?

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What would you recommend them to pursue in their studies from the career and someone

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who was not in the sciences. Right. In this. I know that's

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a small question with some big answers, but what.

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Because I think you're one of the few people that I've spoken to. I'm sure

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you're not the only one that has made a very conscious decision

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to go to industry with a PhD in quantum physics.

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In quantum physics, most of them tend to want to stay in academia for

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reasons, you know, many and valid.

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But your, your. What makes me fascinated with your story

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is the fact that you consciously said, I want to go to industry.

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And I think that the timing of this, again, IBM always

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comes into the conversation when we talk about quantum computing. Right. So,

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I mean, they really are the elephant in the room. Yeah.

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But so what would you tell

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someone who is in sciences and not science and Outside sciences.

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Yeah, that's a very good question. So let me start by

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telling a little bit of a story of something that I, I found

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within Quantum Machines. Right. So Quantum machines is a company

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that we sell products to different people who

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want to do their quantum computing, quantum information application.

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And you know, we have some product and the product is

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primarily built by engineers, to be honest, not really

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physicists. So there is a lot of doing it together

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actually, rather than just a physicist doing it. So.

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And where is the story coming from? I know there is

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an R and D department in Quantum Machines. There is engineers for hardware

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development, there is engineers for software development. And

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I was browsing on LinkedIn the other day and found the

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post of a colleague who is part of the software team.

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And he's hiring for his team, he's hiring software engineers

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and he's making some little posts to debunk

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that you don't need to be a physicist to work for a quantum computing company.

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And what he was. And he's like making some small

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cartoons here and there. And the message was like,

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this is why we don't need all physicists to make a company.

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And it had to do with, yes,

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we have physicists in the company, but it is about working together

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and not just the physicists doing it all. We still need very skilled

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and talented software engineers that are going to solve this three

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problems that are like pure software engineer problems.

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And you know, it is just a combination of the conversation of a

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very talented software or hardware engineer with like the knowledge, the

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context knowledge of the physics that is going to make the final product, actually.

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And that to me was really important because as

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a physicist I am very good at understanding,

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you know, the quantum or the application. But I cannot

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program an fpga. I cannot do very well software coding.

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And it is the work working together what makes it successful at the end.

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So you don't need beyond physicists. And then going back

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to your question, Frank, about what would you say

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to what would you recommend to a person in STEM or not

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in stem, right? So I would say that

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there are multiple stages to join quantum

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computing field. There is the R and D stage and there is the

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making it a company stage. So if you want to join

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effort of building a quantum computing chip

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or building the algorithmic, the algorithm that is going to be

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used by a quantum computer. Those at this moment require very

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specialized skills, usually I would say a PhD education.

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So it's like, okay, you do your undergrad in, you know, in

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stem and then you pursue further, you know, computer Science, math or

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physics or chemistry in relation

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to quantum computing. You know, you work with a

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professor who is in the area making relevant publications. That's

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how you become up to speed and in the frontier of that area. And then

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you join a very specialized company which are very few right now who are

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only solely focused on the, on the R and D and the development. So but

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that is if the person wants to pursue that R and D and development,

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if you're not part of or not not have too much interest on

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that part, you know, like you can pursue

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either technical or not technical degree. And I

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would encourage the person to look at the

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companies who are a little bit beyond the research and development

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of the quantum computer, but the ones who are trying to make

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a company or a business out of it. Like, you know, there is a lot

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of desire to have the quantum computer ready and it's extremely important.

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But not all companies are trying to make an immediate like revenue that

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year. So it would be important to understand which, which ones are the companies

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or players that are interested in like yearly revenue,

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because those are the ones who need software engineers,

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marketing people, salespeople, and all of these different diverse

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skill sets that will also include physicists. But

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yeah, it's a little bit more diversified.

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Okay, so let me ask you, we often hear both hype and doom

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about quantum. How do you personally separate

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realistic progress from marketing noise?

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Yes, this is very, very challenging

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and I think. So I can tell you a little bit of my experience

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and then I will go to a little bit of a general answer

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being first. So I had an education in

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quantum physics and then I decided to do industry in quantum computing. So

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because of this I have like, I continue to be up to

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date with what happens in the research and the universities and companies. So I can

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distinguish very easily what is the scientific product and

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what is the story surrounding the scientific product.

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So that's where I sit. So for me it's easy to

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understand. Like, okay, so if I read this, this is the scientific product and this

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is a story, so is it easy for me to digest? But I can imagine

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this not being so easy if you are not in a position where I am.

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So I would say that here, what

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I would recommend is you don't need a PhD for this,

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but it's a little bit of the scientific approach where you kind of read

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first, don't take it as face value and

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admit that it's a complete truth. But do follow up

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if there is a message or a notification

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that has a purpose of marketing which

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exists As a purpose. It has a self contained, maybe

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300 words message. You can always try to understand

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where is that coming from and see where that takes you.

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I personally don't want to condemn small messages

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or marketing or anything like that, but

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you need to read it, you need to understand where is it coming from. Then

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you go to the source and maybe behind that there is a scientific

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publication or not, but it's just about following

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up and doing the investigation of the information

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that will help you. Making the difference between what is the hype and what's not

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the hype, rather than just reading something once and saying

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okay, this must be true or this must be a lie. That's what I would

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recommend to help ourselves on the debunking.

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If someone wants to experiment today, what

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platforms or tools would you

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recommend for some hands on learning with real

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quantum hardware or simulators?

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Yes, this is a very subtle question.

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I will give you a little bit of my perspective. So

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while, while not when a person who has interest

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in this field is not next to a

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quantum computer, like for example,

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let's talk about IBM. IBM have quantum computer deployed and they have

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offering through cloud. Right.

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If the person who has interest in learning is not like an engineer or a

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scientist on the premises where the quantum computer is, it's going to have a different

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learning from the person who is on site. So we have a small group of

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people who next to be to the dilution refrigerator to the vacuum

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chamber who can see and do the experiment with lasers and

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microwave signal to do the manipulation of the quantum computer. Okay, so

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that's one type of learning. And this is not accessible to everyone unfortunately.

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It may not be actually of interest to everyone actually because you

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know, these days the three of us could write a Python program

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in our laptops. We don't need to go to the chip and understand how the

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transistor work to make this programming work to us actually. Right.

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So I just described the case of like working very closely to the

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transistor but may not be interested to everybody. And then

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we have what comes out to the content that

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everybody can get access to. Right. So that's simulators. There are services

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companies like IDM or Microsoft through cloud service they give

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you access to either a simulator or the hardware that

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companies are offering. I personally didn't do too much

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of this side of studies, but I have seen out there

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like IBM has some offerings that I believe are even

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had some period of time for being free. And then Microsoft

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cloud services has access to different

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hardware systems that you can get some time on them. And then these

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correspondent companies happen to have tutorials

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attached to them and this is

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the way that one can learn. Yes,

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but it's a bit challenging, I have to admit, because

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it's not fully developed the quantum computer yet. So

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it's not clear that what we learned today is something that will be relevant

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in a year from now because it's just evolving really fast. It's

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interesting how that's become a theme in technology. Right. Whether it's

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AI, like AI and quantum. Right. And I

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always joke like keeping ahead of what's happening is

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become what used to be a part time job, now it's almost a full time

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job. And I think at some point it might flip and even

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be. There's just so much happening in

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both those spaces. I mean at some point it's

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exciting, but at some point it's a little exhausting too. Right. Like

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last year I went on vacation at a place where there was

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the, the ho. The Airbnb host said

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that there was wi fi or Internet, but there really was

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no connection connections. So it was, it was kind of a mixed

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bag. Right. Because like it was, it was, it was nice to be disconnected. But

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we don't realize like how much of our world

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is shaped through Internet connection. But yeah, no, it's a, that's a good

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point. It is moving very fast and that's

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right. I can't imagine like just what it would like to be like a

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student learning this stuff today. Right now some of the fundamentals don't change that often,

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but still like it's it. Like you said, like

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there's no what is going to be the quote unquote

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winning technology for a quantum computer is not exactly

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clear just yet. Right. Like is. And

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there certainly are a lot of players in this space, but

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again, there's no guarantee that one

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of them is going to win. But obviously I think there's certain

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quantum information theory

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tactics are going to be mostly the same. Right. And I don't think there's going

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to be any surprises in at least not right away in the types of

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problems that quantum computers will solve. And I think that's one

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good antidote to hype. Right. It's not going to solve everything but just things that

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have been very difficult for conventional or classical computers to

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solve. That's right. Right. We've

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been talking about, you know, I know Frank and I have been talking a lot

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lately about classical computing and quantum computing and where's the

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bridge and how one quantum is not going to

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replace classical Computing, because the classical

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computing is, is relevant and optimal for certain answers that

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we, that we, that we need. So there's no reason, you

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know, quantum is not there to figure out spreadsheets and it's not there

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to figure out web browsing. Like, it doesn't, it doesn't have to.

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So that's why there'll always be a place for it. But I wonder,

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since we've talked about the importance of understanding classical computing

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first, what does your classical background,

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how does it help you navigate the quantum world?

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Yes. So, yeah, I think this, this question goes

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back to Frank mentioned about the fundamentals.

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Yes. So, you know, right now

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it's all about development of the quantum computer. And there are some

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algorithms that have been proposed that can be solved with quantum

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computers, and we're still on the path to answer that question.

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How do you, how does a person with some

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education can tackle this

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always changing information flags and things being updated?

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So I would say that the courses

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that the most I have used and the knowledge, the education that has been, the

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classical education I have used the most is just the fundamentals of

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quantum mechanics and statistical mechanics and solid state physics.

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And the fact that I took those courses and

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went through the action of doing the problem set not only

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gave me the fundamentals, but also the ability to digest

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the problem and be patient and don't give up too

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easily so that I can reuse this, be

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patient with the problem, read it very well, don't give

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up too easily, look for resources. And that is what led me to then

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try to understand whatever new content is coming out. Actually,

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I think this fundamental or classical education of,

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you know, just physics that was discovered 100 years ago and

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so on, it's still very relevant to catch up with the new things on

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my field of study.

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Okay. I find that there's a lot of buzz going on

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around the intersection of quantum and AI.

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Do you think the hype is justified? Where do you see

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the real synergy happening? Yes, I,

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I read about this a while ago. I didn't. I was not up to date

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recently. But I think if you look at the technical terms,

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what I understood back in the time is that I'm not

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exactly sure for AI, but it was for machine learning. I believe there is a

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lot of matrix multiplication that has to happen for it to work right.

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Yeah. And then

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the loss of quantum mechanics can be described by a field called

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linear algebra, and that's where the matrixes are. So it

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seems very natural that if you could encode information in

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quantum computers and that the evolution of the

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quantum behavior happens through the description of matrices.

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It would seem natural that this synergy of

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linear algebra in the laws of quantum mechanics and the fact that

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machine learning and related fields use matrices so much, it

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seems that there must be something there, right? Like it

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cannot be just by chance these two things are so closely described.

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So I think there was a point in time a couple of years ago where

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we're talking about quantum machine learning where

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like, you know, matrix multiplication on quantum computers and

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the nature itself doing the matrix multiplication. So I think there was a, a

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connection to that and a little bit of a hype for that.

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And I think one thing that is happening is

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maybe they become a little bit disconnected now actually, like

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generative AI and AI models

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have become so powerful in what they

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want to do with their computational power, meaning

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discovery of proteins, for example. They tackle that problem

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with their own mathematics, with their own AI knowledge, and they do

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a very good job. And there was no, no mention of a quantum

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computer was not involved at all. So in some sense I could maybe think

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that actually now they started to get separated a little bit more

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because this AI becomes so powerful, it can do the task

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of discovering nature by itself, not using

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quantum mechanics laws, but it did the job. And

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because the advancements of the discovery of algorithms that could

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intersect with AI, maybe it's not growing as fast

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as this computational power from AI. I could

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say that temporarily they are not so connected as maybe it used to be

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described a few years ago, actually.

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Interesting. Yeah. Linear algebra keeps coming up again and again in a

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lot of different places. That's what I always tell. I tell

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my kids this, I tell anyone, learn linear algebra, right? You don't

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have to be really, even if you're not good at it, at least be

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familiar with some of the concepts, right? Obviously you want to get good at it,

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but like, it's one of those things where it keeps coming up. It's also interesting

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to know a couple of things. One, not

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that long ago, actually before the pandemic, one of my customers worked at,

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and he was interested in quantum computing and he had

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a degree in econometrics, which is also very heavily

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reliant on linear algebra. And,

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and he said something very profound to me, that it stuck with me. He

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goes, well, if you're clever enough, you can turn anything into a linear algebra problem.

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So I don't know if that's true, but I think that's interesting.

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And also too, if you look at how

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GPUs are structured, they're basically really well designed to do linear

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algebra. And I think that

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we've had a number of people, Candice and I have spoken to that take

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it. Most of them take a dim view to simulating

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quantum computers on conventional hardware. Not that being

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discreetly different from quantum inspired algorithms. Right. Like, this is actually like,

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I'm gonna. I'm gonna get a, you know, a massive, you know,

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a 100 or H100 machine and I'm going to simulate a

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quantum computer. A lot of folks have taken a dim view to that.

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What, what's your take and why do you think people are taking in kind of

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a dim view to that sort of approach of simulation?

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Yeah, I think it all goes back to

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understanding, like, why it is so hard to simulate classical

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quantum computers. So, you know,

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the. The quantum computers

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are based, sorry, the processing of information

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with quantum. The nature, the loss

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of quantum are based on two principles,

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right? One of them is the fact that superposition exists, which

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is the fact that you can describe an outcome

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as a linear combination of

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two vectors like the 0 and the 1. But

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all pre factors multiplying the 0 and 1

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are admissible. And it's a continuum and they're

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infinite, pretty much. And then the other one is the

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entanglement. So just looking at the first

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one, which is the fact that you can have a linear combination of two vectors

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with all admissible values in the pre factors to these

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two vectors. That makes it like, okay,

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so if I want to simulate, I need two and they need to range to

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take all the values. But if I start to grow the number of qubits, then

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I need to grow the number of information by 2 to the N actually.

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So if it's 10 qubits, it's 2 to the 10. If it's 100 qubits, it's

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2 to 100. If it's 1000, it's 2 to the like 1000. And

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I need to somehow have enough capacity of computation and

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storage to be able to describe this very, very large

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numbers. And some of them can easily grow

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more than the number of atoms that we have, you know, in Earth and the

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universe. So it's just. It's just that it's a very. I

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think it probably, if you were to talk to a mathematician, it would tell

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you that, you know, doing quantum computing inspire.

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Sorry, Doing computation inspired with working with quantum. There's a very

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dense problem. It's in the same way that you can have

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larger, way more dense number of

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items between 0 and 1. If you were to consider all the

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real Numbers. If you were to compare it to

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all the integer numbers, the amount of items that you find between

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0 and 1 is much more larger than all the integer numbers that exist

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out there. So this has to do with mathematical density of groups

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and it's just. Yeah, just not enough. I think it's a

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very dense, dense problem when you, when you talk about quantum computer

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and what is available and the classical information.

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Yeah, it's just not possible. Yeah, I like that. That's a good explanation.

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Because no one's ever really. They just kind of like, nah, you don't want to

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bother with that. And I think that's a good explanation too. Like

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there are. The number of

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states or numbers between 0 and 1 is

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effectively infinite. Effectively infinite. Right. If not infinite.

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Right. But it's an infinite.

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That infinite is larger than the infinite of integer, which is

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crazy to think about. I had a migraine yesterday and

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just thinking about this kind of like it either sometimes when I get a

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migraine and I recover from it, like I can, I can grasp, or even during

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I can grasp some of these I have with a little bit more clarity. But

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like, yeah, like that's like, wow, I never thought of it that way. It's like,

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that's pretty wild stuff. That's an infographic that has to be created. That

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is totally an infographic. It really is. Yeah.

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No, I love that. I love that. So,

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so let me ask you, what role do you think open source communities are going

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to play in advancing quantum computing?

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So as far as I understood.

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So, you know, my education is in physics and you know, we do a lot

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of studies of books and research in the laboratory. But you

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know, the work that we do at the university is like, okay, you are in

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your research group, you publish a paper and you put it out there and

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many other people is trying to do a little bit of similar research, but you

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want to be the first and you don't want to be scooped. So

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I'm not necessarily sure if it falls under the category of open source, but

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what I understand of open source is you have a group of people very motivated,

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you want to disseminate the information and everybody gets to contribute

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equally and there is not just a person who is keeping all of

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it. So it seems to me that the

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fact that at some point the

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capability of ran, for example, on a quantum computer becomes

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really open to anyone and the fact that that many, many people

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with different skill sets, diverse, are trying to solve different problems

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and from different angles can really make it that we

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find the applications faster so rather than only a single

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group of people trying to crack the issue.

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And I think I've seen a little bit of this in the flavor of

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some companies providing a

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big price for motivation, of, of a global

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community, of trying to solve a few issues that are

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outstanding, that cannot be resolved just inside. So I think it's

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very important to give access and that is accessible to many people.

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Interesting. Do you think there is a social

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impact potential? Do you believe that quantum computing

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can have a tangible social impact like climate

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science or medicine? Or is that just still too far off?

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Yes, I think the answer is yes and

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yes, I think it's far and I think it's possible

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to have an impact. So we don't know yet, right?

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We don't know yet when and what is the application going to be.

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But if it turns out that everything works out and it's a very

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powerful computer to do computations, this can be

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immediately used in pharmacology, in climate sciences.

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And, and even without knowing that the

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problem was solved by a quantum computer, we know that this can

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help people, right? So yes, there's these

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fields of pharmacology and climate that

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will help people. Doesn't matter who solves it. And yes, I think

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quantum computers at some point will be powerful enough to

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tackle some of this problem and by connecting those two is how

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we will benefit from quantum computer. Will be others in the future, actually.

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Interesting. Yeah, no, I think, I think one of

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the big problems I think we have when it comes to climate,

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right, Isn't I'm a big fan of solar,

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right? I even built a little solar generator. But if you

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look at the pricing of solar systems now, even if it's just the camping,

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like small kind of stuff, the cost of the paddles are actually

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trivial now, right? Or almost trivial, right? It's the battery, the

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storage mechanism and the chemical. You know, if we

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had a better way to simulate kind of like what chemical concoctions

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could store energy, we would solve a lot of

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that problems, I mean, for many years. And also I think there's also room

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for improvement in the efficiency of solar panels too.

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But yeah, I mean, like in terms of just that alone would

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go a long way. I think the advantages of what quantum

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computing can do in material science

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will go a long way to improving like societal impact

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and things like that, you know, And I think

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now you can argue now that even with kind of annealing

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type systems, you can get

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optimization of delivery routes and things like that. You can, you

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can kind of. I mean, obviously it's not you can reduce the

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amount of emissions and whatnot based on optimization.

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I think you can kind of get some of that now. But I think the

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best is yet to come. Yeah,

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I agree. We have a lot to wait for

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and I'm a little bit both

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optimistic and not so optimistic. I do hope it

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happens before it's my time to pass. I really want to. You're

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in the superposition of optimism,

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pessimism. Exactly. The glass is both half full and half

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empty at the same time. No, I

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think that. That. I mean, I also think too, a lot of people are.

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A lot of people are. Again,

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I live in the D.C. metro area, right. So obviously I'm going to think more,

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you know, in terms of, you know, national security kind of defense

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tech stuff than the average person. Just because there's just so many people around

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me are in an industry. I think everybody is

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freaking out about Shor's algorithm. And that's probably going to be one of the first

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dominoes to go or problems to be

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addressed because there's a lot of money and

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a lot of national willpower behind getting that

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sorted out. But beyond that. So do you think it'll take

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more qubits to see? Because there's a number of

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debates about number of usable qubits. I

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probably should put that in air quotes. Usable qubits

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there. Protein folding, I

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think will take more. Some of the more material, sciencey stuff is going to take

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more than what it'll take to break rsa. That's the impression

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I get. I could be wrong because one of the things that's fascinating about this

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space, every time I think I got my head around something or I get a

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handle on something. No, it's actually not the case. Cakes or

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it's like what? Like what? We learn something new every episode.

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Every episode at least. And more than one thing. We learn every episode.

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But really it just. Whenever I think I've got

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a handle on something and then we meet somebody and

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they say something and I'm like, I have no idea what. I'm. What? I. I

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don't know. I don't know. Again, all of a sudden. And I've got to really

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understand. It's so. It's so expansive. Sorry,

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I had to agree. I had to agree. Well,

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and that's what's really beautiful about the role of curiosity. Right. Like.

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Like Frank said, I'm wickedly curious and I've always been that way.

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I don't come from a tech background. I come from.

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My father was an IBM inventor. He was A

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quantum physicist back in the 80s,

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the 70s, the 80s and the early 90s.

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Like, he was always like, literally, like, like writing algorithms. I

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mean, I had no idea what he was doing as a kid. Like, I'm 8

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and I'm 10 and. And I can't tell anybody at school what my daddy

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does because I don't understand it at all. Right. And he's like, writing

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algorithms. Like, he was so beyond. He was so far ahead,

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you know, of what was going on. But it tickled my

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interest that my whole life I've been running towards technology

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and now I'm like, running full steam at quantum because.

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Because again, it really suits my type of

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curiosity. So what's something that

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you're still curious about in quantum

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even after all your learning and your experience?

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Yeah, something that I face quite often when

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I work with customers and they start to connect their application to

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what we offer. At Quantum Machines, it usually starts with

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doing some preliminary measurements and then doing calibrations.

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We do calibrations of their qubits.

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And then once that's completed and you agree that

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it has reached some level of calibration, then you start to work on

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the algorithmic part, whether it's simple or complex. So

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a lot of the things that I face these days are calibrations

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because it's the initial stage before everything, all the magic starts. You could say,

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I always wonder, I work with the customer, I do

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it once. I work with another customer, I do it slightly different. I work with

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the next customer. And then it's a different qubit type, and then it's slightly different.

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A big curiosity that I have is

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what does it take from the hardware

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and the hardware, physicists, hardware engineers, for us

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to achieve the best

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calibrations that we can achieve. And that is in two questions. It's

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like, what is the quality of the receiving end, the quality of the qubits, how

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much good they need to be to achieve the calibrations.

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And then the second is the operations and the routines of calibration.

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So I wonder, how can we make it so that it's a little bit

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better? How can we make it so that you get a little bit better

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of fidelity, which is like a parameter of

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calibration. That's something that keeps circle on my

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brain. I wonder, we have a protocol,

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for example, resonator spectroscopy versus amplitude. And then

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I wonder if can we do it differently? Can we write it in a

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slightly different ways? Can it save more resources? Can it lead you to the answer

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faster? So these are questions that keep circling

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on my brain a lot, I would say. And it's not about the quantum

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application yet because my role leads me to be closer to the

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hardware layer, so not too much to the algorithmic layer. And where I'm

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sitting, this is one of the topics that I think the most, I would

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say. Interesting. That's

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exciting. Thank you.

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I want to ask you about mentorship because I think it's

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really important. Have you had a

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mentor in this space

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or have you mentored others?

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How important is community in learning? Quantum?

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Yes, I think I have had mentors.

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I haven't whenever I thought and I said

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to myself, oh, I need a mentor, actually didn't really lead me

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too much anywhere because when I was trying to be conscious about it,

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but when it happened, just by chance or by coincidence or

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by a conversation, and in

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retrospect, if I can call it that I received mentoring, then it is

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when it worked, actually. And I'm looking back even beyond quantum

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computing. Right. I'm talking way back from like undergrad and grad

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school. So there are two things that are important for me.

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One of them is receiving the information that is not obvious

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from the mentor. What I mean is that the mentor,

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not necessarily older person, but maybe more exposed to the

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field that you want to be at, they know some insights that are

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difficult to get when you are from outside. So getting that information,

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passing it and making it available, that's something that what

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I think mentorship is about. And disseminating this

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so that you can quickly catch up to speed and know where to start.

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That's great application of mentoring. And the other one is

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a little bit in the community is, you know,

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by the mere fact of finding a person

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that has some characteristics or connection to you,

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whether it's culture, genre

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or type of studies or nationality, all of that just

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happens you to encourage and understand that it's feasible. And

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once you understand that it's feasible, that's when the barriers

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just when the gates open. Pretty much once you understand

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that you're not limited because someone else did it,

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that's when the barrier, psychological barrier of I can do it,

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it starts, the barrier removes and you can start and then

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you start to find ways to get there, even though you didn't

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nobody tell you how to get there, actually. Yeah. So it's really

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important. That's cool.

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Awesome. So we want to be

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respectful of your time. We could talk for another hour,

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but where can folks find out more about you, what you're up to

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and your company? Yes. So

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the profile that I keep is my LinkedIn profile.

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That's where usually people can find about the recent things that I

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am participating on and in relation

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to either my personal life or my professional work.

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That's a little bit about myself. And then I work for

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Quantum Machines. Our website is quantummachines

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Co and our.

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We really want to accelerate the era of Quantum computer. That's what we're all for.

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And we do it in slightly different ways and we do it through our products

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and our interactions with our customers. So

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people can find me at events like March meeting. It's a physics American

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Physical Society meeting. It's mainly for academics but

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that's where people will find me. And if I'm working,

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I work with a lot of customers in everywhere. So I happen to be in

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universities or different cities. And if you happen to know someone

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who has a Quantum Machines product, you can probably ask for my name and see

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if I'm around. That's cool. That's cool.

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The industry's still small enough where you could do that, right? Yes,

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yes. It's a not so large community. It really is

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because like you know, I attended my first quantum in person

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event like ever back in. Was it May, Candace? That's

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right. That's right, it was May. And like

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I, you know, introduced myself and they would be, they would either know who we

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were or, or which was cool or

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they'd be like, you should talk to so and so. And I'm like, I know

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so and so. Like it was like it had that kind of that weird like,

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like a small town feel which you know, you don't really get,

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you know, you don't get as much in AI anymore. Like you maybe

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you did like maybe 10 years ago or even just kind of you

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know.netdevelopment which you did 20 years ago. Right. Like

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it's kind of like it's kind of nice to have that close knit community

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which you know, I know at some point that'll probably go away, but

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it is nice to have that again, you know. So

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cool. Yes. Any parting thoughts? Candace,

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I really appreciate this. I appreciate it especially how you shared

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your curiosity, you know, and, and told us

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even more that we have to investigate. I 100%

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want to have you back to ask you even more

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questions. Yeah, absolutely. Excellent. Oh, it's, it's just, it's been a wonderful

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time and I thank you so much for your time. I really do. I

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really appreciate the time that we talked to you and it was a lot of

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fun. I really enjoyed it. It was very comfortable. Thank you. Thank you. Very much,

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and we appreciate that, and we'll let our AI finish the show.

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And there we have it, dear listeners, a delightful detour through the

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weird and wonderful world of quantum computing with the ever

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articulate Kevin Villegas Rosales. From Quantum

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Machines from calibrating qubits to pondering quantum

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machine learning, Kevin reminded us that success in this space

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doesn't hinge on mysticism or magic, just a healthy

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dose of physics curiosity and the occasional

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existential crisis about linear algebra. Whether

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you're deep in the science or just here for the T shirts and

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buzzwords, we hope you found some clarity amid the entanglement.

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And if not, well, perhaps you're just in a superposition of

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understanding and confusion. Perfectly normal.

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Big thanks to Kevin, to our brilliant co hosts Frank and

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Candice, and to you, yes, you, for joining us on this

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Quantum ramble. Don't forget to, like, subscribe

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and teleport this episode to a friend using whatever spooky

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Action at a Distance app the kids are using these days.

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Until next time, stay curious, question the noise,

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and remember, in Quantum, as in life,

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nothing is truly certain. Except maybe that we'll be back with more

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this has been Impact Quantum. I'm Bailey, signing

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off, but never fully collapsed.

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