In this episode of the One Small Change Podcast, Yvonne McCoy delves into the powerful impact of letting go, simplification, and strategic organization in business and life with her guest, Kathi Burns, a board-certified professional organizer and operational architect. Together, they explore how small, unexpected changes—such as decluttering physical spaces, optimizing systems, and delegating tasks—can create transformative results for entrepreneurs. Listeners will hear practical tips, mindset shifts, and real client stories that demonstrate how reducing "friction tax" can free up time, increase productivity, and bring more clarity and freedom into both work and personal lives.

Guest Bio:

Kathi Burns began her professional journey as a 100-ton licensed boat captain, delivering yachts before charting a new course as a board-certified professional organizer. Over 23 years, Kathi evolved into an operational architect, leveraging her extensive hands-on experience as a lifelong serial entrepreneur. Having navigated both failures and successes across various ventures, she is known for her willingness to experiment, learn from every endeavor, and adapt. Kathi’s eclectic background and passion for continuous growth uniquely position her as an innovative leader, always connecting the lessons of the past to the next opportunity on her entrepreneurial voyage.

Chapters:

00:00 Finding significance in minimalism

03:43 Becoming an operational architect

09:32 Centralizing with Google Workspace

12:02 Finding new homes for materials

15:39 Organizing and decluttering tips

18:48 Document management challenges for entrepreneurs

22:32 Understanding Your Strengths and Weaknesses

27:22 Managing energy and client scheduling

31:23 Discussing the podcast's purpose

32:32 Delegating tasks in your business

Quote from the Guest:

"You can't have anything new come into your life unless there's space for it. And if there's no space, no good comes in."

Link:

You didn't build this business to spend your life in the mailroom. It's time to lead from the bridge.

Download this complimentary blueprint and discover why you've been feeling buried, and what to do about it, starting today.

https://go.organizedandenergized.com/operational-blueprint-page

Welcome to the One Small change. I am thrilled that you are

here and you're ready to embark on this journey of exploration and

transformation. And I'm your host, Yvonne McCoy. If you don't know,

and I bring almost 30 years of entrepreneurial experience and I

have an obsession with discovering growth through

the power of seemingly small change. And each week I try to bring

somebody into your, you know, your world that's going to help you to

grow along this journey. And this week we are talking to

Kathi Burns and she's going share with you. Hey,

Kathi. She's going to share with you how a smaller, unexpected

decision sparked a remarkable transformation

in either her personal or her professional life. So,

Kathi, thank you so much for spending your time. Thank you

so much for sharing what you know because we need to know

what it is you're going to be talking about and as we grow our

business. So take it away, girl. Well, thank you

for being having me as a guest on your show. I very much appreciate it.

I'm super excited to talk about friction tax

and things that we are not that we do that slow us

down in moving our business forwards. We're going to talk a lot about

the little stumbling blocks that we happen upon all the time

and not even know that we're paying this tax in

our time. And you and I, even before we even

started this interview, we went into one of those

topics. So later on I'm going to share that so that you know that I

too have stumbling blocks and can do better at what I do.

We all do. We all do. So how did you, how did you

get into what you're doing and what makes you not

just an expert, but the expert in this field?

Well, I am a board certified professional organizer turned operational

architect. I've been doing this work for 23

years and I've been a serial entrepreneur pretty much all my

life. And so I bring a lot of expertise.

And how did I fail in my businesses before? How

did I succeed in my businesses before? So as a serial entrepreneur, that's what

we do. We try, we experiment, we do things,

we see what works, what doesn't work, and we move forward. What makes me

unique is that had varied experiences throughout

the years. I started out as a 100 ton

licensed boat captain and I was delivering yachts

and that was the beginning of my journey. And what makes

that exceptional? Well, it's so funny, you know, everything

we do throughout our life leads to the next step. And I remember

being in the Gulf Stream years ago thinking about

everything in my life on shore at my house and realizing

that none of it was significant. And I would go back

to my apartment when I got to shore and I would purge. And

I think that's what kind of started the whole professional

organizer thing for me is like, I realized that things weren't that important.

And as a serial entrepreneur, I've shifted into being

a travel writer after that and living out of

a suitcase 42 weeks a year and realizing that everything that I had back

on back, you know, at my department wasn't important because I had everything I

needed in a suitcase, basically. So I think that's what started the

simplification process of my life and realizing that things didn't really

matter that much. But also as a

entrepreneur, I kind of moved that forward. Like, so I

became a board certified professional organizer over, like, 23

years ago. I was in the inaugural class of organizers.

I've moved forward throughout the years. Now I actually help write and

write the exam review questions for the bcpo. So I'm

on. You know, I'm one of the old timers in the industry. But what's happened

with me as we move and change is I've realized that

as a small business owner, that has been this for so many years, that

now I really have the tools to help other entrepreneurs

grow and scale, because I've done all that. Right? So

it started as organizing homes, into organizing

businesses, into setting up structure for businesses so they can

actually scale and thrive. And hence, now I'm an

operational architect for businesses. I help them see what's

missing in their business and where their stumbling rocks are.

Because oftentimes, as you know, Yvonne, we don't know what's holding us

back half the time. Right. That. That

is. So I want to go back just a little bit because I know that

there are people in the audience that are saying something like,

you know, my clutter is my, you know, is the way

that I am. Or. Or, you know, I don't want to have to follow

this. I mean, it seems so boring. I would much rather do, you know, just

take everything as it comes. Tell us, tell us what you say to

people like that. Well, what I say is

any. Any pile in your life is a symbol of things left

undone. And if you have too many things left

undone, you have all these open circuits in your brain that are

trying to fire and remember everything. And memory is

not a system, right? So you need systems.

And a pile is not a system. It's just

an open loop that will slow you down and stop

you. So for those who love the clutter,

especially as women. We can't ignore the clutter. It silently screams

at us without us even doing anything. We know

what's left undone. We know what needs to be addressed. And it

muddies up. And what I call mucks up your life. My first book, how to

master your mic. It's. It's muck that makes you stuck and un. To move forward.

The thing that I find really interesting, not only in my

business, but also in my private life, is that the

clearer I am about where I'm going,

the easier it is to let go of things. And

I think part of what we. We. We do not.

How can I say this? I don't think we realize that

as we're growing, we shed stuff. And

that can be clients, and it can be just stuff, right?

And so there's.

We've never been taught that letting go. I mean, my

sister said probably one of the best things I ever heard. You know, years

ago, she said, when I give things away, it makes me feel rich.

Absolutely. Because we tend to hoard. It's like, I mean, you know, I may need

this one day, or I'm on a. I'm gonna wear this on a special occasion.

And I have to say that I can be incredib Guilty of this. I mean,

I saved something. I bought an antique

thing, right, That I saved, and then one day

said. I mean, I had it for years and never had it out, and then

said, one day, you know, I'm gonna put this out. And it turned

out to be the same time we got a puppy who ran through the room

and knocked it off the shelf.

Thank you, puppy. It was like, oh, my God,

I could have had years of enjoying this. So

maybe I really didn't need it, you know? Well, and if it was put

away, you didn't. I mean, you said something very interesting that, you know,

you can move forward when you let go. And, you know, the more you let

go, the more you're able to live forward. And I think that you have to

have space in your life in order to thrive

and get in. The more you let go, the more clarity you have,

which means you can thrive, not just survive.

Right. Surviving being stuck in a bunch of

unfinished open loops. And. And, you know, and that's

true with your business, too. I mean, one of the things that I try to

get people to do is really focus. Get clarity and really focus on

the thing that they do, because when they do that, they can put lots of

energy into it. They can do it better. They can do it deeper. When you

have a lot of things that are just really scattered around, you don't ever

get good at any of them, right? So

you had the amazing experience of

living out of a suitcase for 42 years. So you

obviously knew what you actually needed and didn't need.

For those of us who may be just starting this,

how do we, you know, how do we do that? How do

we start? First, becoming aware of it as

entrepreneurs, what I find a big stall out

is broken and duplicated systems. And

this happens when you're scattered. So take, for instance, you'll start

one contact database, and then you'll have one in the phone, and then

you'll have another one that you bought somewhere, and then none of them

are speaking to each other. And so you have all these broken and

duplicated systems. And I think to start first is,

you know, what is your main database? Is it all speaking

to you? Is it the one, one thing? Like, let's just go database, right?

Contact management. I mean, that's a simple, simplified version of

this idea. Start there, right? See

how many do you have that are doing the same thing? And

then limit it down to one. Put everything into one bucket, you know,

organizing one on one, like with like. So all your contacts

need to be in one place. And that's just a real basic scenario. But you

could do the same thing with everything. How many inboxes do you, how many

times you have to log in and log out? Do you have one that you

use only, right? Because, you know,

in Client Notes and Google Docs, you know, we could talk about that. Your

documents, right? How many document formats do you use?

Are you using Word? Are you using Pages? Are you using Google

Docs? Are you using pd? What the heck is it, right? And you know,

we talked about this at the, at the beginning, it's like, choose

one. And that's why I actually have a Google Workspace

masterclass. I'm all about Google Docs now. Everything can be in a

Google Doc and nothing should be anywhere else. That way I can

find it. And I, and I have a protocol set up

so that I can find things within five seconds, which is

what you need to do. So, all right, we were talking

about systems and this was one that someone had me

do that I found really amazing. And that was

just having a good naming system. Oh, yeah. So you can

actually find things. It's like an amazing,

an amazing thing to do. And you know,

every once in a while, because I'm notorious for losing stuff, every once

in a while I Will go in and search for things

that basically, you know, had the parentheses

like, you know, nine. That I have nine ver. You know, nine of these.

And. And just delete them. You know, it's like if I have d. I

don't need, you know, whatever. And,

and I think the other part, I think if so many times,

we don't think that the first step is

really an insight and a mindset shift.

Absolutely. And I think part of it has to do with

information is everywhere. You don't actually

need to keep lots of information because

you can find it again. And so, you know, I have this thing

called productivity ahead. And, and part of the step is put something

on hold. But when you put it on hold, just put a link in.

Don't put a whole article, just put a link, because

you don't know if that article is even going to be relevant and up

to date, you know, and. And I think that having that

mindset is. Is one of the biggest things. I mean,

one of the things that happened to me once is I decided

when I, you know, this is like decades ago, and I had been in

the adult education space

after I, I came out of corporate and it was like, this

is such good stuff. I mean, I.

And so I found somebody who could actually use

it. I mean, as I went through it, it was like, oh, I don't want

to throw the, you know, and I must have had six boxes. Six,

you know, those file boxes that I carted

off. And it was like, oh, my God, I felt so relieved, you know,

that I found it a home. And so I find that. That for me

is if I can find a different life for

something that somebody else can use. Like if I, you

know, before I get rid of something, you know, it, you know, like information,

I will say this might be interested to you, interesting to you, and I

will email it to somebody and then I can get rid of it, because then

I don't feel like I've just thrown it away. So,

yeah, I think the mindset has. Even has more to do with

it than the actual action. Yeah, I,

I think you're right. It. I call it the letting go muscle.

And most of our letting go muscles are atrophied. We're not used

to letting go. And when you start letting go and you start

moving your good into the world, then you become more powerful and you have.

And you realize how good it feels. Like you. You felt so good when you

got rid of those two boxes to someone that needed them. It feels

good. And you're like, let it go, let it go. Because you realize that the

less you have to muck you up, so to speak, in your mindset, the

easier it will be to move forward. And guess what? You can't have

anything new come into your life unless there's space for it. And if

there's no space, no good comes in. I mean, I know

we're kind of in the change of seasons right now, and I

am purposely, when I pull something out,

if I go, I'm not going to wear that now. I go, but will I

wear it ever? You know, if I'm not going to wear

it now, do I really need it? Why

would you wear it later? Yeah, it. And so it's like,

you know, and I'm like, okay, but,

you know, or, or the other thing that someone told me that was

a really good thing was to put a trash can in your,

like your vestibule or wherever your mail is. Don't even bring

it in the house. You know, the junk mail and stuff like that. And that

was a game changer. Oh, yeah. No, no, no. Never

bring, never. I do the five finger mail sort. Never bring any of that crap

into your house. If you have, if it's, you know, depending on where your

mailbox is, hopefully none of you have them drop through the front door

into your living room. That's like the worst. But wherever your

mailbox is, you want to sort and get rid of the junk. Either

have a shred or a trash bin right there. But, you know, as a

personal stylist, I have to say that, you know, clothes are something that

I work on all the time trying to get rid of the clothes. And, you

know, if you're not going to wear it now, why would you wear it later?

Well, for me, that's really hard. So what I have is a donation bag in

my, in my master closet at all times. Yeah. If I

pull something, I put it immediately in to donate. I don't look

at it. It's a deep bag. Once the bag's full, it goes away. So I

don't second guess myself. So having a donation station set up

at various points in your house is a huge, huge, really good thing.

I have one in, you know, one in my master, one downstairs. So if I

find things like, what is this? I can just donate it immediately.

Well, I, I have to tell you, when I was in the tax business, you

had to keep records for seven years. And so they were always

stored. And there was a date on it. Destroy at this date.

And I actually, I actually did that in my house.

It was like things that I felt like I couldn't part with.

I would put them in a file box and then date them, seal

them up, date them for like a year. And if I

hadn't opened it in a year, I would say to my husband, don't ask me

if it's okay to throw it out, just take it out. Yeah.

Because I haven't looked at it in a year. I've gone through a whole 12

month cycle and I haven't needed it. Just take it

and let it go. Yeah, so. So those are just some,

you know, general kinds of things. But in terms

of entrepreneurs,

I think the first thing is that

it's really hard for us to organize ourselves by

ourselves. And so I would think

that the first thing that you should do is get

somebody to take a look at what you're doing and your systems

or whatever. I mean, I know my daughter is

ruthless. I mean, just in terms of the personal stuff,

she's like, mom, let me clean your office. And I'm like, oh my

God, I'm like scared. Right.

But as an entrepreneur, it's

not like you're walking into somebody else's place.

You can be as unorganized as you

naturally are or whatever if you're working from home. So

talk about the benefit of having somebody

help you through this process and setting

systems up. Well, I have a whole chapter in my first book about that.

It's called Masters Hire Masters. All of the most successful

people in the world will hire those to help them for things that they cannot

do. And generally as entrepreneurs, we cannot see the forest through the

trees. We don't know what systems are broken, what systems are duplicated.

So, you know, I do audits all the time with small

businesses to show them where their blind side is and

where they have that, what I call friction tax. What are the

taxes that they're paying that they don't know they're paying in their time? Because

time is the one thing we can get, not get back. And time is the

most valuable asset that we have in business. Right. We all say we don't have

enough time for that. Well, we only have, we all have a certain amount of

time. So how I work with clients is I

identify very quickly. I have interviews and

capacity audits or friction tax audits where I will help them

see what they're not seeing and what is

making them stuck. If they're looking to scale, why are they not scaling?

What is it oftentimes for? You know, I have two

basic Core web, two basic core groups. I have

the struggling entrepreneur, the one who's making about, you

know, anywhere from 100, $250,000 a year. And they don't know why they

can't scale. And then I have the other clients, the scaling

CEOs of 500 to 2 million clients who want to

scale more. And it always comes down to

what are they not seeing that's blocking them from moving them forward.

For the smaller entrepreneurs, generally, paper, paper flow and

document retention is a big, big, big thing

that they're spinning their way. You know, the average entrepreneur of

that capacity is spending four hours a week trying to

find documents that they know that they have, that they cannot find. They don't know

what they named them, where they hid them, where they're, how to find them, and

they're wasting time. That four hours a week ends up being a month, a

year that they're losing in productivity

just trying to find things. You know, that the, the

version nine of the document. That's why I like

Google Documents. You know, what's that most latest, greatest version

of the document that they're trying to send to someone?

I found version 5 and 6, but that's not the one I need. I need

9, right? Where's that last version?

You said something, and I kind of feel like

it. It. We need to go back to it. Okay.

You talked about the tax, right?

And that sounds, I don't know, it doesn't sound scary

enough. I don't, you know, I don't know. I don't know what the word I

really want to use to define it, but I think what, what,

what it doesn't emotionally evoke

is, it is costing me

so much. I mean, now the example that you gave, you know,

that's four hours a week. But I think it's even

more than the time and the money, which

is obviously a big thing. It's also,

I think, an emotional drain, you

know? You know, it's like, I know I have this. Why

can't I find it? You know, yada, yada, yada. Then I get sidetracked and I

need to go back. It. It's taking away from your life and it's

taking away from the things that you enjoy

doing, right? And I think the other part

to it is, I think it's

demoralizing. I mean, you say to

yourself, I'm a smart person. I should be

able to do this. I should know where I can find this. How can I

help other people if I can't even find this stupid Document.

Right. I mean, tax

doesn't feel heavy enough for what it's actually costing you.

So I think we needed to go back and talk about that. I mean, I

think it. Part of it is that it. It

requires a change, and we don't

necessarily like change. Change makes us uncomfortable.

Right. So there's that discomfort, but knowing that that's a

temporary thing, versus keeping the system that

you've got, which is going to be an everyday thing

maybe a couple of times a day, and

it's keeping you from fulfilling what you really want to

do. I think

I just had that. I don't know. I just had. No, I. I'm with you

on that. I mean, that's just a phrase that I coined. It's overwhelm, it's

exhaustion, it's overwhelmed, it's exhaustion, it's fatigue,

it's not being able to sleep at night. I have several clients,

many, many clients. When they first hire me, they can't sleep because

they're doing checklists on the ceiling of everything that they didn't do that they

need to do, that wasn't done, and then they're sleepless,

sleep deprived. I think the other part to it is

a lot of entrepreneurs feel like this is such a simple

thing, I should be able to do it myself, you know,

And. And I think, you know what, what I always say to people is there

are things that you're going to be good at, naturally, and that's where you should,

you know, your zone of genius or whatever.

It doesn't make sense for you to put

an expert. I mean, take your expertise and

put it into something that you're not good at, because it'll take you two or

three times longer than somebody who. That's their expertise,

and they can simplify it for you. I mean, I think, you know, when I've

worked with really good coaches and really good people, one of the things they've said

to me is, you know, if I. Because I can be

resistant to change just like everybody else, they'll say,

how have you changed before? Or how have you done this beef? You

know, so that they can kind of put it into the way that I'm willing

to work so I can start to see some benefit of it. And then

you go, oh, this really does work. I wrote more of this.

Right? I mean, that's. That's me.

So what would you say? What would you say are like three things

that people could do or three questions even, that people

should ask themselves to see if they need this kind of help?

Well, are you. Are you making the

amount of money that you want to make? That's question one. Do

you have the time that you want for your personal life

or are not. It's leading me. I'm thinking of one of my client

stories. I can tell you about that. You know, her journey and,

you know, are basically, are you moving forward

with ease and grace and freedom? Do you have freedom in your company?

If you feel, you know, we all become entrepreneurs because we want freedom

and money. Right. We want a free. We want to do what we

want to do, when we want to do it, how we want to do it,

and make money doing it. And they always say, do what you

want to do and the money will follow. Well, that's true

if you have the system set up for yourself so that you can actually do

what you want to do and then have the money follow. If

you're. If you're doing. Can I tell you a quick client story? Do we have.

Absolutely, absolutely. I'm thinking of my client, Elisa,

and she was a very good

entrepreneur. She was a personal stylist, and she also owned multiple

rental units. And she had a very busy life. And all she

wanted to do was have lunch with her girlfriends on

Saturdays and have Sunday off for her family. And she was not

able to do that because her schedule was overrunning her life.

So what we did was we parceled in doing her

property management one day a week, which was easy

when she knew that she had the day a week. She saw clients

three days a week, and she had an administration day on

Friday so they could wrap and finish, and then she had Saturdays and

Sundays off. It worked beautifully. In fact, I

met her six weeks after we had just stumbled upon each

other after her training, and she goes, hey, guess what?

I have decided that I'm going to see clients one Saturday a

month on for nine to noon, because I have these male

clients that can only fit me in on. On a weekend. And she's

excited. She has her. Her. Her weekends off for her

girlfriends. She even. Even on the Saturday that she's seeing Klein, she's

booming, done at noon, and she has a girlfriend time and

she also has family time on Sundays. So it

worked out great. So it's all a matter of figuring out what do you. What

do you have to do? And then the most important thing for her is what

should she not be doing? Yes, you not be

doing. Right. Yeah. And. And we

do a lot of. I mean, at the beginning of my career, I was so

busy. I thought busy meant that I was getting stuff done. I was

not. I was stuck in busyness. Right. I wasn't getting down to business.

I was just being busy for busy's sake. I would make lists

and then I would. I would check something off that was even on my

list, so I could put it on my list and check it off. Because I

thought that I meant I was doing something. Yeah. So here's the other thing that

I think is really interesting that I found, and that was

the more time you give something, the more time it takes,

you know, and so it was like, I want to have my calendar, you know,

really open so people can find me, and you're just like,

scattered all over the place. And so what I

find is if you give yourself, you know,

like, I love block. Yeah. I'm blocking. Right.

And so. And the energy part is really important.

So like you said, you have to have space to create and stuff. So one

of the things I do is I have two hours every morning

that, you know, that I do my deep thinking. And I used to do my

clients in because I was like, I want to give them my best energy

and I want to, you know, what I discovered was just working

with them gave me energy, and I moved them to the afternoon, which is

from my thinking perspective, or creating perspective

was, like, really hard. Right. When I close

down, how available, how much time I had available,

it almost acts like a filter in the sense that if a client

really wants to work with you, they will try to figure it out,

you know, and so you have a way of kind of figuring out

who really wants work, you know, are you, you know, people that you.

The more you go out of your way to bend what you need,

the more they will ask you to bend. Yeah. And then

you'll get. You'll get all off the rails with your own business.

Yeah, absolutely. And I

think that also helps you to scale. Do you know,

because, you know, you're not all over the place. You're not 100% available.

Oh, my God. We're just kind of getting into the

midi, you know, the meat and stuff like that. But you've

given us some great questions to ask ourselves, and you've got a great gift.

So tell us about that. Oh, yeah, I have the.

It's called the From From Clerk to Captain

Little PDF. It's how to architect your workspace and eliminate your

distractions and reclaim your time. So this

particular download is for those of you who have documents and paper

challenges that you can't really find what you need to find

quickly. This will Be a nice little blueprint for you to follow

and it'll also remind you and give you some steps of what you can

do to start moving your business forward. And

I love what you said about time blocking again. Going back to Elise

now that she only has project management on Mondays. Right.

Her client said, oh, I need you on Saturday. She was able to

delegate that little three hour block one day a month

and she's now accommodated but kept her, her bearings.

So, you know, back to what you said before, Yvonne. You know, it's

so very important to know what you shouldn't be doing and when you should be

doing things. But yeah, the free download is a paper flow blueprint,

how to architect your workspace and eliminate your distractions and

reclaim your time. That is free. For you it's a value of

47. But for your people, go ahead and download it for free. And

you have the link in the show notes. I do believe I do. And the

other thing is I want you to mention again the class that

you have. Ah, I, I have the Google

Workspace master class. And that is

being. I've done it five times. It's now going to be an on demand

product and just reach out to me and I can send you the link for

that. Okay. Because that, that sounded like something that

people should really look into. Okay,

I don't want to have to stop, but I, we are going to have

to cut this, you know, come to a close. So, you know,

the, the last thing I want to ask you is when was the last time

you did something new for the first time? Oh,

well, last week on my birthday. I actually.

Thank you. I was in Michigan and I know,

here's the thing about me, I try to do one new thing every day.

So I am always doing new things and I'm always trying new things.

So this particular time I actually ordered whitefish, which

I had never had. It' a Michigan thing. I'm like, oh, it's really

good. So that's one of my latest, greatest,

newest things. And also did a

dune buggy tour over the dunes. The sand dunes, which I had never

done. Well, I just find that doing new things

keeps you sharp and you know, it keeps

you a little bit of, gives you a little bit of a va va voom

in your life. To do what? I mean. All right guys, time

for the, you know, the commercial. So as, as you know, you've

listened to this and you've gotten value. I hope you will subscribe and share

and engage on social media about the podcast. And you know, the

reason that I do this is it's my way of trying to give back and,

and to build a vibrant community. And it's also to give you

really useful information and practical

things that you can do in your quest for growth. And so I hope you'll

continue to join me for the one small change. And

there are a couple of episodes in there if you haven't gone back. Every guest

has given a very generous gift, and so it's a great place to go

when you need something. And there are a couple episodes in there because I like

to talk that I talked all on my own. And you

can, you know, you can find them there. So, Kathi,

what are your last words? What do you want us to take away?

Wow, it's been a huge conversation for us. I'm trying to think of the most

important thing, I think. Figure out what

you shouldn't be doing in your business. Figure out what

that busy stuff is that you should be delegating. And

you know, it could be bookkeeping, right, Yvonne? It could be something you can be

able to be. Might be able to do QuickBooks. But why the heck are you.

If it's taking you too long, delegate that. Delegate what you

hate, delegate what you cannot do, and

delegate the things that are causing friction and

costing you fatigue and overwhelm. Just

figure out what you can delegate and get off your plate so that you can

be in your full capacity as a leader

and really give your gifts to the world that are yours to give.

Absolutely. Absolutely. Okay, everybody, remember

that change is simple, but it's not always easy. And it requires

courage and resilience and a willingness to step outside your comfort

zone. And so I hope that you will found something that's going to

help you to grow your business and help you to change. And until the

next time, stay very, very curious. Kathi,

thank you so much. Thanks, Yvonne. This has been wonderful. I

appreciate it. Thank you.