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#078 - Hospitality Meets Paul Spencer - The Epic Operations Director
Episode 7823rd June 2021 • Hospitality Meets... with Phil Street • Phil Street
00:00:00 00:50:42

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Episode 78, the day that Hospitality Meets ACTUALLY MET SOMEONE.

Yes, this week, we got some actual face to face time with the epicness that is Paul Spencer, Operations Director at Locke ( He shared some time with me out of his more than hectic schedule at the beautiful Bermonds Locke, one of the newest properties in the ever expanding Locke portfolio.

Paul is all action from the get go and you can tell he's abundantly passionate about what he does which means we get through loads in our short time, including:-

  • Bermondsey
  • People and culture
  • School
  • Starting as a chef
  • Moving to front of house
  • Learning
  • The support network
  • Mentors
  • Working from portacabins
  • Dealing with clashes
  • Taking the first GM role
  • Moving around
  • Golf
  • London
  • Beating your revenue manager on rates
  • IHG
  • Being out of your depth
  • Learning lessons
  • Finding your home

Paul is one of Hospitality's inspirational leaders and I found his energy infectious for all the right reasons.

Our chat also made me realise that I need to upgrade my "out and about" kit.


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