I LOVE talking to practitioners who are in the trenches every day!!

Jamie Swalgin is the Head of Customer Experience Strategy Enablement for T. Rowe Price; a practitioner that has come up the CX ranks via research and understanding customer needs.

Jamie and I talk about:

• Her journey and transition from healthcare into financial services
• CX Strategy development
• Capturing CX ROI
• Customer journeys
• The CX Tech Stack
• Her view on where CX is headed next

This is an awesome show with a true practitioner who is doing CX right. I was truly impressed with Jamie's passion for the work, her understanding of the discipline and how to use it to create value for the business. I personally walked away with new ideas and learning, and I know you will too.