In this episode, Patrick Casale speaks with Erica Smith about creating equitable and accessible workplaces in private practice. Erica shares candid, real-life stories of navigating the mental health field as someone living with chronic illness, and discusses the imperative of designing work environments that are truly supportive and accessible.
Top 3 takeaways:
- Accessibility Goes Beyond Ramps: It means considering everything from office seating and safe, convenient entryways to virtual work options and clear communication about what your space does (and doesn't) offer.
- Culture Starts with Transparency: Erica models being upfront with staff and clients about values, policies, and decision-making—including the challenges and financial realities of running an equitable group practice.
- Intentionality Drives Inclusion: From pronouns on the website to supporting community initiatives and hosting know-your-rights cards in the lobby, every detail signals who you want to welcome and support in your practice.
More about Erica
Erica, a North Carolina native and clinical social worker, specializes in trauma, particularly interpersonal violence, racial trauma, and chronic/invisible illness, drawn from her personal experiences. She was diagnosed with Rheumatoid Arthritis and then Lupus (Systemic Lupus Erythematosus) at age 12 in 2003—also the year she experienced the sudden loss of her father—followed by Interstitial Lung Disease (ILD) later in life. These events spurred her desire to help others, leading to international volunteering, non-profit work, and over 10 years as a therapist. Navigating chronic illness and being a Black woman taught her strategies to adapt and advocate. She now leads Whole Mentality, a Raleigh-based group practice focused on accessible and affirming mental health services.
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✨ The Receptionist for iPad
Thanks to The Receptionist for iPad for sponsoring this episode.
The Receptionist offers an iPad list check-in option where clients can scan a QR code to check in, which negates the need for you to buy an iPad and stand. Go to thereceptionist.com/privatepractice and sign up for a free 14-day trial. When you do, you'll get your first month free. And don't forget to ask about our iPad list check-in option.
✨ Alma
Thanks to Alma for sponsoring this episode.
Building and managing the practice you want can be challenging. That’s why Alma offers tools and resources to help you build not just any practice, but your private practice. They’ll help you navigate insurance, access referrals who are the right fit for you, and efficiently manage administrative tasks — so you can spend less time on the details and more time delivering great care. You support your clients. Alma supports you. Visit helloalma.com/ATPP to learn more.
✨ All Things Private Practice — 2025 & 2026 Retreats
All Things Private Practice has some amazing retreat experiences coming up in 2025 and 2026.
Join us in Edinburgh, Scotland, for the second Doubt Yourself, Do It Anyway Summit from July 14th to 17th, 2025! We have an incredible lineup of 12 speakers and offer 12 MBCCEs. If you're a leader or aspiring to start a group practice, join our Leadership Retreat in Chania, Crete, from September 6th to 11th. In 2026, we have two retreats in Queenstown, New Zealand. The first is for Neurodivergent Entrepreneurs from March 1st to 8th, and the second retreat, Beyond Private Practice, focuses on moving beyond one-on-one therapy and creating alternative income streams from March 15th to 22nd.
Spaces are limited, so check the links to sign up today. Doubt yourself, do it anyway!
Mentioned in this episode:
The Receptionist for iPad
The Receptionist for iPad is a HIPAA-ready digital check-in system that eliminates the need to walk back and forth from your office to the waiting room to see if your next appointment has arrived. Clients or patients can check in for their appointments, and you'll be immediately notified by text, email, or your preferred channel. Break free from interruptions and make the most of your time, because it is valuable. Start a free 14-day trial of the Receptionist for iPad by going to https://thereceptionist.com/privatepractice. Make sure to start your trial with that link to get your first month free if you decide to sign up.
All Things Private Practice — 2025 & 2026 Retreats
All Things Private Practice has some amazing retreat experiences coming up in 2025 and 2026. Join us in Edinburgh, Scotland for the second Doubt Yourself, Do It Anyway Summit from July 14th to 17th, 2025! We have an incredible lineup of 12 speakers and offer 12 MBCCEs. If you're a leader or aspiring to start a group practice, join our Leadership Retreat in Chania, Crete, from September 6th to 11th. In 2026, we have two retreats in Queenstown, New Zealand. The first is for Neurodivergent Entrepreneurs from March 1st to 8th, and the second retreat, Beyond Private Practice, focuses on moving beyond one-on-one therapy and creating alternative income streams from March 15th to 22nd. Spaces are limited, so check the links to sign up today. Doubt yourself, do it anyway!
Doubt Yourself, Do It Anyway Summit in Scotland: https://www.empoweredescapes.com/scotland-july-2025-summit
Leadership Retreat in Chania, Crete: https://www.empoweredescapes.com/greece-retreat-2025
Neurodivergent Entrepreneurs in Queenstown, New Zealand: https://www.allthingspractice.com/new-zealand-neurodivergent
Beyond Private Practice in Queenstown, New Zealand: https://www.allthingspractice.com/new-zealand-income-streams
Alma
I want to thank Alma for sponsoring this episode.
Building and managing the practice you want can be challenging. That’s why Alma offers tools and resources to help you build not just any practice, but your private practice. They’ll help you navigate insurance, access referrals who are the right fit for you, and efficiently manage administrative tasks — so you can spend less time on the details, and more time delivering great care. You support your clients. Alma supports you. Visit helloalma.com/ATPP to learn more.
