Are you presenting enough treatment to support your production goals, or are gaps in diagnosis and communication limiting what patients understand about their care? In this episode, Kirk Behrendt speaks with ACT Dental coach Ariel Siegel about treatment-presented metrics and how they can reveal whether your practice is having enough comprehensive clinical conversations.
You’ll learn how to evaluate total and average treatment presented, avoid prejudging patients’ willingness to move forward, involve patients through co-discovery, and reverse engineer treatment-presented goals from your production targets. For a practical way to use this metric to improve accountability and comprehensive care, listen to Episode 1096 of The Best Practices Show!
Main Takeaways:
- Treatment-presented metrics help determine whether a practice is diagnosing and recommending enough care to support its production or collection goals.
- Practices should review both total treatment presented and average treatment presented to understand consistency and movement toward comprehensive care.
- Transactional, problem-focused exams can limit opportunities to identify and discuss broader patient needs.
- Dentists should avoid prejudging a patient’s ability or willingness to accept treatment before presenting the best clinical recommendation.
- Co-discovery helps patients connect clinical findings with what they are seeing, feeling, and trying to achieve with their dental health.
- Production goals should be reverse engineered using treatment acceptance rates to determine how much treatment must be presented.
- Peer accountability and regular review of treatment presented versus accepted can help dentists identify trends before they affect the schedule.
Episode Chapters:
00:00 Introduction to treatment-presented metrics.
01:57 Using treatment presented to evaluate clinical conversations and recommendations.
03:50 Reviewing total and average treatment presented.
04:50 How transactional and problem-focused exams limit comprehensive care.
06:58 Using co-discovery to involve patients in the diagnostic process.
09:36 Putting patient goals first and discussing comprehensive care.
11:47 How communication style affects treatment presentation.
14:58 Reverse engineering treatment presented from production goals.
18:08 Creating consistent systems for diagnostic and treatment conversations.
19:37 Using team members for peer-to-peer accountability.
23:13 Closing thoughts and resources for dental practices.
Guest Bio:
Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning team/office, and to help everyone have fun in the process!
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