713: 60 Minute Mastery: Time Efficiency for Hygienists – Miranda Beeson & Michelle Wakeman
Do your hygienists complain about not having time? Are they constantly behind at every appointment? Don't blame them — blame your systems! To show that 60 minutes IS enough time, Kirk Behrendt brings back Miranda Beeson and Michelle Wakeman, two of ACT’s amazing coaches, with a framework to help you master the hygiene workflow. To learn how to take control of your time, listen to Episode 713 of The Best Practices Show!
Learn More About Miranda and Michelle:
Learn More About ACT Dental:
More Helpful Links for a Better Practice & a Better Life:
Episode Resources:
Main Takeaways:
- 60 minutes IS enough time.
- Split appointments into segments of 20-20-20.
- Prepare ahead of time to make appointments efficient.
- Use the 80% rule for completing chart notes the same day.
- Do a time study to find the segments that need improvement.
- Don't make it personal. Make it about the system, not the hygienist.
Snippets:
0:00 Introduction.
1:45 Why this is an important topic.
7:51 The 20-20-20 philosophy.
8:53 The first 20 minutes: The diagnostic segment.
11:18 Tips and tricks for efficiency.
16:53 Help your team with their development.
18:47 The second 20 minutes: The therapeutic segment.
21:36 Have your team do a cross audit.
24:12 The third 20 minutes: The logistic segment.
26:58 Use the 80% rule for chart notes.
29:48 Have a system for hand-offs.
32:48 Do a time study.
34:43 Don't make it personal.
35:57 Miranda’s 75-25 rule.
36:53 About ACT’s Profitable Hygiene Equation webinar.
Miranda Beeson, MS, BSDH Bio:
Miranda Beeson, MS, BSDH, has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.
Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.
Michelle Wakeman, BSDH, Bio:
Michelle Wakeman, BSDH, brings nearly 20 years of clinical dental hygiene, administrative, managerial, and sales experience to the table. She has a passion for people and a natural aptitude for communication that has led her to develop meaningful relationships throughout her career in dentistry. As a coach, she seeks to help dental practices develop systems that enable them to enhance their patient experience, leading to better relationships among owners, team members, and patients, along with profitable outcomes.
In her off time, Michelle can usually be found at the ice rink supporting her son, Hunter, in hockey, the ball field cheering on her son, Carter, or the gym, reliving her days as a gymnast with her daughter, Leighton.
