If you have ever walked out of an interview thinking I nailed that and still did not move forward, this episode is your wake up call. Today, I’m breaking down one of the most common reasons qualified CSMs struggle to land offers even when they prepare and practice. Most candidates prep for every interview the exact same way, and it quietly works against them. Recruiters, hiring managers, and cross-functional partners may ask similar questions, but they are listening for very different signals.
In this episode, I walk you through a smarter, more strategic way to prepare based on who you are interviewing with so you can tailor your answers without sounding scripted or inauthentic.
By the end, you will know exactly how to shift your messaging so you come across confident, credible, and intentional in every round. If you are tired of guessing what interviewers want and ready to finally control the outcome, hit play and let’s dive in.
And if you want to discover the easiest and most effective way to prepare for your Customer Success interviews, watch my Free Training on how to Nail Your CS Interviews: https://customer-success-career.captivate.fm/nailinterviews
02:37 – Why Memorizing Interview Answers Backfires (and What to Do Instead)
8:13 – How to Prep Differently for Recruiters vs. Hiring Managers vs. Cross-Functional Teams
14:42 – The "Checklist" Approach Recruiters Really Use And How to Make It Work for You
21:23 – How to Show Hiring Managers You're the One Who’ll Help Them Hit Their Goals
27:00 – Ways to Stand Out in Cross-Functional Interviews by Addressing What Each Team Actually Cares About
10:44 – The Fastest Way to Level Up Your Interview Prep (Hint: It’s All About the Interviewer’s Perspective)
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