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How to Do Conflict Well with Jane Gunn
Episode 2325th February 2020 • You Are Not A Frog • Dr Rachel Morris
00:00:00 00:41:52

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In this episode, Rachel is joined by Jane Gunn, a ex-lawyer, mediator, trainer and expert in resolving conflict in the workplace. Jane is known as the ‘Corporate Peacemaker’ and works with GPs, doctors and professionals in other organisations and partnerships. 

We talk about why we delay or deny conflict and the problems that we can cause when we sweep stuff under the carpet for fear of addressing issues. We discuss how it’s useful to have a ‘conflict resolution’ strategy hard baked into the organisation or the partnership agreement so that things are addressed quickly without having to go through HR, so that there is an obvious process that can be followed. 

Often conflict escalates because we don’t take the time to listen to the other person and really understand where they are coming from. Jane talks about a simple process to help us bring up an issue – say how you feel, explain the potential impact …then shut up and listen! When we truly understand where the other person is coming from, often the solution becomes obvious and we can move forwards. Knowing what the conflict is really about and what need the outcome to be is also helpful.

Podcast links

Good to Great by Jim Collins

Getting to Yes by Fisher and Ury

The 5 Dysfunctions of a team: A leadership Fable by Patrick Lencioni

Here is the link to Jane’s website www.janegunn.co.uk  and mini video series www.janegunn.co.uk/solved-by-midnight/  

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Follow Rachel on twitter @DrRachelMorris or LinkedIn and find out more about her online and face to face courses for doctors on surviving and thriving at work at www.shapesfordoctors.com or for other organisations at www.shapestoolkit.com

Mentioned in this episode:

Work Well Programme for Healthcare Teams
Help all the staff in your organisation thrive under pressure with a programme of wellbeing resources, team activities, monthly webinars, and additional support.

FrogFest Virtual – This Time it’s Awkward
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