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The Ice Cream Machine at McDonald’s is Broken Again … Why It Matters - LM0218
Episode 21824th August 2021 • Leaders Moment • Scott McClelland
00:00:00 00:10:05

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A broken ice cream machine at McDonald's might seem like a small thing, but it says something about priorities, leadership, and unmet expectations.

The Ice Cream Machine at McDonald’s is Broken Again … Why It Matters - LM0218

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How many times has this happened to you?

You've been heading to a McDonald’s, excited about getting an ice cream cone. You get there, place your order in the Drive-Thru, and then discover that the machine is broken?

If that's happened to you, you're not alone. But here's the deal - we ALL create "ice cream machine" experiences for our customers and partners from time-to-time. They come to us for that ONE THING, and we fail to deliver for them.

And when that's the case, it all comes down to leadership. Our leadership.


  • It all comes down to leadership.
  • We need to understand what our customers and partners value most.
  • We need to understand when we’re missing the mark, and make changes to correct.



Bryan Entzminger is a former McDonald’s manager, who now edits and produces podcasts. He previously hosted the Engaging Missions Show and now cohosts the Podcast Editors Mastermind. You can find him at Top Tier Audio.


Scott McClelland of Foundational Missions shares bite-sized insights into leadership, with a focus on the Bible, missions, and ministry. He pulls from a wide variety of sources and always has something to inspire and challenge us to greatness.

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