Shrink in retail isn't just about hoping the number resolves itself; it's about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have thrust it into the spotlight with renewed urgency. In this episode, Oliver Banks explores and segments the nuanced causes of shrink, from theft and shoplifting to internal errors and process failures. Listen in to uncover insights on the true nature of shrink and prepare yourself with the knowledge needed to address these challenges effectively in your retail operations.

Listen to this episode to:

• Learn to segment different types of theft to understand their specific impacts on shrink.
• Discover the importance of analysing upstream supply chain activities to identify hidden shrink contributors.
• Understand the effects of inadequate reporting and lax compliance on shrink issues.
• Gain insights into interpreting shrink data to address underlying performance issues effectively.

Show notes are at www.obandco.uk/290.