Summary

In this episode, Shaun discusses the critical role of wellness in the hospitality industry, emphasising its impact on employee retention, service quality, and overall operational success.

He presents a compelling case for why wellness should be viewed as a strategic priority rather than a luxury, highlighting measurable ROI through reduced turnover and improved team dynamics.

Practical tools and strategies are shared to foster a culture of care and connection among staff, ultimately leading to a more sustainable and productive work environment.

Takeaways

• Wellness is a measurable lever for improving culture.
• A basic wellness program can significantly reduce turnover.
• The cost of replacing staff is substantial in the hospitality industry.
• Simple wellness practices can enhance team connection.
• Asking the right questions can uncover practical solutions.
• Wellness initiatives can lead to better customer interactions.
• Operational strategies should prioritise employee well-being.
• Small changes can have a big impact on team morale.
• Positioning wellness in job ads attracts better candidates.
• Leadership should focus on creating a supportive environment.

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