Conversation with Seth Grimes, President and Principal Consultant at Alta Plana (www.altaplana.com). Seth talked to us about text and sentiment analysis, natural language processing, artificial intelligence, machine learning, conversational AI within the Customer Experience Space. We talk about how these analytical capabilities are being used today, and what's next for how these analytics will evolve.

Seth also runs a global event called CX Emotion, taking place on July 22nd. You can register for the event at www.cx-emotion.com. Be Customer Led listeners can use the code: SPEAKER for 20% off of the registration price.