In this episode, Jared Humiston, President and CEO of Adirondack Technical Solutions (ADKtechs), shares his journey from a small startup to a thriving IT service provider focused on proactive cybersecurity, strategic growth, and company culture. Discover how intentional client selection, embracing technology, and investing in team well-being have fueled their success over two decades.

Key Topics

1. Founding story: Starting with a single customer and scaling rapidly within three to four years
2. Evolution of tech services: From hardware sales and on-premises solutions to cloud-based security and remote access
3. Strategic move: Transitioning to a multi-use facility to support growth and attract talent in upstate New York
4. Operational efficiencies: Streamlining processes through AI, standardized procedures, and reducing client count for personalized service
5. Client focus: Valuing quality, uptime, and proactive security over quantity of clients for better retention and less chaos
6. Company culture: Investing in employee benefits, team camaraderie, and reduction of turnover to improve service and morale
7. Future outlook: Incorporating AI, industry consolidation trends, and expanding talent reach across the East Coast
8. Advice for potential clients and employees: Valuing partnership, strategic guidance, and a strong culture over purely cost-driven decisions

More Information

1. ADK Techs Website
2. Jared on LinkedIn