Artwork for podcast Podcasting Success Secrets
The Key to Building an Audience - The Listener Flywheel
16th June 2022 • Podcasting Success Secrets • Hector Santiesteban
00:00:00 00:14:04

Share Episode

Shownotes

The key to growing a podcast is getting as much of your audience into the “listener flywheel.” The listener flywheel is an adapted process that moves listeners through a process of attraction, engagement, and delight. The listener flywheel’s objective is to retain current listeners while organically attracting new ones.

Key Vision/Shared Beliefs


1. That media can support and sustain a lifestyle and/or business

2. The best way to grow individually is for us to grow collectively

3. We each have a genius that’s waiting to be unlocked in the show


How the Listener Flywheel Works


1. Attract

1. On-Platform

1. Cross-Promos

2. Episode Swaps

2. Off-Platform

1. Social Media

2. Engage/Retain

1. CTAs

2. Social

3. Meetups

4. Live Recordings

3. Delight

1. Contests

2. Memorable Shows


Want help with your podcast? Get a free Podcast Marketing Checkup!

Transcripts

Hector:

YP fam.

Hector:

What's going on.

Hector:

My name is Hector Sanwan and I am your host, and I get way too geeked up about

Hector:

creating amazing podcasts that can fuel your lifestyle and your business.

Hector:

And I've been producing and promoting podcasts for almost a half decade now, and

Hector:

this show is to help you learn the things that do and do not work when it comes to

Hector:

marketing and monetizing your podcast.

Hector:

And today's episode is all about the secret to sustaining

Hector:

and growing a podcast.

Hector:

and that's the listener fly.

Hector:

Now, some of you might be familiar with the customer growth.

Hector:

Flywheel is a concept that's been popularized in business by a lot of

Hector:

people, but I think that the same concept can actually apply to podcasts as well.

Hector:

Before I get into that, I wanna share a couple of things that

Hector:

I believe about podcasts that I think makes this whole thing run.

Hector:

And the first is, is that I do believe that media and content can support and

Hector:

sustain your lifestyle or business.

Hector:

and I saw a TikTok video or reel the other day that was kind of

Hector:

complaining about the fact that businesses have to create content.

Hector:

And it was something to the effect of I'm a business owner

Hector:

and I have to create content.

Hector:

So here's this video and it's always, this woe is me, this poor

Hector:

me, this helpless kind of thing.

Hector:

And I think that that marketing is just so.

Hector:

I don't know.

Hector:

I, I just, I don't like pity marketing

Hector:

. For me though.

Hector:

It also could be the fact that I believe so strongly and I am so grateful for the

Hector:

fact that we get to be in a place where we have the ability to create content.

Hector:

We have the distribution to be able to create content.

Hector:

And then we also have the fact that

Hector:

It can actually be something that drives our business.

Hector:

It can actually be something that funds our lifestyle.

Hector:

It can actually be something that.

Hector:

Constructive and productive in our life.

Hector:

it's not just creating podcasts or creating talks or creating whatever,

Hector:

whatever people think that we do all day.

Hector:

It's not, it's not that.

Hector:

I mean, I think if you see that it's a little bit more, it can help

Hector:

you to understand the depth and the power that podcasts really create.

Hector:

The second thing that I also believe is that the best way that we, as

Hector:

podcasts can grow individually is for us to grow collectively.

Hector:

and I mean that for a lot of reasons, and I, this reminds me of that proverb that

Hector:

says, if you want to go fast, go alone.

Hector:

And if you want to go far go together and Apparently it's misattributed to as like

Hector:

an African proverb, but apparently it's not, I don't know who knows go look it up.

Hector:

The point is, is that that wisdom holds the same and more

Hector:

so than ever in podcasts, because

Hector:

We don't have a YouTube to lean on or rely on.

Hector:

We don't have a TikTok algorithm to rely on.

Hector:

We don't have something that is going out and actively finding our shows

Hector:

and connecting it with our listeners.

Hector:

The closest thing to that is Spotify.

Hector:

And they've become like this big, bad Wolf in the podcasting industry, but they're

Hector:

the closest thing to helping podcasters with this whole discoverability thing

Hector:

outside of that, outside of some entity, some central entity being the answer and

Hector:

solution to our discoverability and our marketing and our promotion problems.

Hector:

Well, the alternative to that is actually each other.

Hector:

And the great thing.

Hector:

What we do is that they've found that an average podcast listener listens to

Hector:

about seven different podcasts in a week.

Hector:

And so that means that you've got seven slots for a person.

Hector:

And so that means that you can, your, the chances of you filling all seven

Hector:

spots is almost unlikely, right?

Hector:

There's very.

Hector:

It's almost impossible to have seven different shows to start off

Hector:

with, And even if you are a larger network or you have, you know, you're

Hector:

an ESPN or a Bleacher reporter, a wonder, or some of these, you

Hector:

know, really, really big networks of blue wire, something like that.

Hector:

Those are the ones that come to mind.

Hector:

Even if you are those there's still room for . Other shows.

Hector:

And so with that knowledge understanding and knowing that somebody is going

Hector:

to assemble their own feed, right?

Hector:

I think that Cable channels, TV channels, they got a lot of benefit from cross

Hector:

promoting other shows because they knew that someone was watching right now.

Hector:

They could promote their show.

Hector:

That was gonna be on a little bit later, and that would help

Hector:

to grow their listenership for.

Hector:

their later show and they could do it vice versa, right.

Hector:

but they would always have commercials and have promotions for their other

Hector:

shows on the network, because that grew the listenership for those, those shows

Hector:

and by growing the listenership for those shows helped all of the benefits

Hector:

and all the KPIs for that as well, add slots, downloads, web revenue,

Hector:

whatever it is that comes along with it.

Hector:

Even networks today, networks, podcast networks don't have the luxury of being

Hector:

able to put together someone's own feet.

Hector:

I mean, that's something that the podcasts apps are doing is putting.

Hector:

Listeners feed together.

Hector:

And so if we can team up with the people that we're going

Hector:

to be paired up with, right.

Hector:

If we can team up with the other people that might occupy

Hector:

those other seven slots, right?

Hector:

If you think about who are those other six people or who would be the ideal, other

Hector:

six people That I could partner with.

Hector:

That's really where we're going to find the most benefit.

Hector:

And the second reason which I think is even bigger is that there's so

Hector:

many people who haven't found podcasts yet, who don't listen to podcasts

Hector:

regularly enough, or still haven't found their groove with podcasting.

Hector:

That I think that it's.

Hector:

Medium that we all collectively can grow together.

Hector:

And so again, I'll say it the best way to grow individually as a podcast is

Hector:

for us to grow collectively as podcast.

Hector:

And the last thing.

Hector:

I've talked about this a little bit, but I think it's worth reiterating

Hector:

is that I do believe that each of you have a genius, that's waiting

Hector:

for you to be unlocked in your show.

Hector:

I'm really fortunate.

Hector:

And maybe it's just the hosts that we work with, but I'm really

Hector:

fortunate to work with some really incredibly smart and talented people.

Hector:

And we get the pleasure of unlocking and bringing that genius to.

Hector:

The world.

Hector:

And I think that that is so valuable for people to know that the genius that they

Hector:

know this inside them, that they know that they're capable of can be unlocked

Hector:

through a podcast through content, you can actually share that with the world.

Hector:

So let's get into the actual topic for today, which is the listener flywheel.

Hector:

And this is I think, one of the biggest and maybe most important topics in the

Hector:

podcast industry right now, because.

Hector:

There's so much uncertainty in where we are going.

Hector:

there's so much uncertainty of which app is gonna be the app.

Hector:

There's so much uncertainty of which ones are worth being

Hector:

on or are we gonna be around?

Hector:

The only thing that we can really control is whether or

Hector:

not our audience actually cares.

Hector:

That's the only thing that we can actually do is create real, authentic connections

Hector:

and relationships with our audience.

Hector:

The nice thing is, is that in an industry like podcasting and on a platform like

Hector:

podcasting, if you've created a good enough relationship with your listener,

Hector:

if they want to listen to you, they will be able to find you, if not on one app,

Hector:

they'll go and find you on another one.

Hector:

And so knowing that your relationship with your listener should.

Hector:

Above the platform should actually supersede and go above a platform so

Hector:

that if one gets shut down, if something goes down, if a feed gets removed,

Hector:

if something happens that you're not beholden to just this one platform for

Hector:

, your listeners, your community, your downloads, your viewership, whatever

Hector:

it is that you're trying to get.

Hector:

So I think that that's just a really important note to have

Hector:

before we kind of get into this.

Hector:

And so the listener flywheel consists of three components.

Hector:

And these are once again adapted from the customer growth flywheel, which has

Hector:

been popularized by so many authors, but the three components are attracting.

Hector:

Engaging and delighting, and they're called a variety of different things,

Hector:

but the first part is attracting,

Hector:

? And I think that attraction is so

Hector:

podcasters to realize, because listening to a podcast is such a big commitment.

Hector:

It's such a big commitment because it's really hard to switch or it's

Hector:

not hard, but oftentimes you're driving a car you're in the middle

Hector:

of dishes, you're doing something.

Hector:

And so the cost of switching is much higher than if you're just watching

Hector:

a YouTube video where all you've gotta do is just click another

Hector:

video on the side of the platform.

Hector:

And so with that, we've gotta realize that that commitment, we just gotta honor it.

Hector:

In order to honor that we've gotta do everything we can to

Hector:

make sure that we are accurately representing what our show is about.

Hector:

And I think that this also goes to show that we've got to give

Hector:

listeners a taste of what they can expect, and we've gotta do that in

Hector:

a variety of different capacities, in a variety of different ways.

Hector:

And we can attract listeners two main ways, right?

Hector:

The, the first way is what I'd call on platform, which is through other.

Hector:

Podcasts, even other podcast apps.

Hector:

And the second way is off platform, which is basically everything else.

Hector:

You know, there's what would be social media, live events, , networking

Hector:

emails, things like that, right.

Hector:

Where they're, you're pushing them from some other place

Hector:

outside of the podcast platform.

Hector:

Now once you've got them to listen, there's a whole step in

Hector:

actually getting them to stick around, actually retaining them.

Hector:

And I think that there's a couple of components of this, or maybe more,

Hector:

but at least the ones right now that we'll explore is creating a great show.

Hector:

because there have been times where I've listened to shows and I couldn't

Hector:

get through the first episode because the audio was so bad or the host was

Hector:

rambling or, I mean, there there's been times where I've turned it off three

Hector:

minutes in and never gave it another shot.

Hector:

So realize that your shows each time, I guess, you know, it's

Hector:

maybe an unfortunate part of.

Hector:

But something that holds us to a higher standard is that we are trying

Hector:

out for our listeners and we've gotta compete for their attention

Hector:

and for them wanting to not only redownload, but then also re-listen

Hector:

week after week, episode after episode.

Hector:

And so engaging and retaining your listeners is so important, but then

Hector:

there's also off episode retention.

Hector:

Asking them to engage with you outside of the podcast, whether it's on social

Hector:

at meetups, on live recordings, there's all these different ways to be able

Hector:

to actually engage your listeners so that you can get feedback from them.

Hector:

So you can create that connection.

Hector:

You can create a real relationship with them, but what it also does

Hector:

is it continues to drive this listener flywheel, where now they

Hector:

have the opportunity to be delight.

Hector:

This is the part where the magic of the, of the flywheel lies in this third

Hector:

step, which is you've done all this work to attract a Elior you've done

Hector:

even more work to keep them around and to actually get them excited.

Hector:

Well, the last step is.

Hector:

What I learned in school is to go above and beyond, right.

Hector:

Going above and beyond as a creator, as a host helps you to really get

Hector:

to this next step of delight, which takes that engagement and takes

Hector:

that retention to a next level.

Hector:

Because now they're willing to tell someone else, and you can go and look

Hector:

at a variety of different studies.

Hector:

But what they've found is that.

Hector:

the number one way that people found out the number one way that people

Hector:

found podcasts was from somebody else.

Hector:

Recommendations getting, getting referred, and realize that those recommendations

Hector:

happen in a variety of ways.

Hector:

Sometimes they happen on social.

Hector:

Sometimes they happen in person.

Hector:

So you never really know, but if you can continually delight your listeners,

Hector:

if you can continually help them, if you can continually go above and beyond

Hector:

and take it to that next level, then what you'll find is that one listener.

Hector:

Will equal two and two listeners will equal four and four will

Hector:

equal eight and so on and so forth.

Hector:

And it'll continue to build on itself.

Hector:

And that is the real magic of a podcast where what's going out actually helps

Hector:

and sustains and fuels what's coming in.

Hector:

And so it's this flywheel that builds upon itself.

Hector:

And so if you can do that right, if you can delight them with contests or

Hector:

memorable shows or fantastic guests, Live experiences, all these types of things.

Hector:

There's different ways to be able to do it.

Hector:

If you can do that, You'll start to have your listeners grow and compound,

Hector:

and you'll start to see the real benefits of having a thriving podcast.

Hector:

So thanks for sticking with me today.

Hector:

Hopefully you got some value out of it.

Hector:

I'd love to know.

Hector:

What you think of the listener flywheel?

Hector:

Does it make sense?

Hector:

Is it hogwash?

Hector:

Come find me on Twitter at Hector underscore podcast.

Hector:

Let me know.

Hector:

And.

Hector:

If you want to get some help from me specifically, if you wanna have

Hector:

me take a look at your show, go to amplify media.com/checkup.

Hector:

That's a M P L a F Y.

Hector:

And you can, and you can check the show notes for the link to that.

Hector:

And if, of course, if you know a podcaster that wants to grow their

Hector:

show and is looking for some ways to do it, please send them this link

Hector:

and we will forever be grateful for you helping grow the NYP family.

Hector:

It's great to have you guys here.

Links

Chapters

Video

More from YouTube