In this episode, Lisa Overman shares her extensive experience in marketing across diverse industries, focusing on her role in urgent and healthcare marketing.

She discusses the evolving role of urgent care as a bridge between primary and emergency room care, the growing trust in virtual care, and the impact of consumer expectations shaped by a convenience-driven society.

Lisa dives into the challenges of educating patients, building brand awareness, and addressing misconceptions in healthcare marketing while highlighting innovative strategies for driving consumer engagement.

Chapters:

• 00:00:00 - Why Urgent Care is Becoming the New Primary Care
• 00:01:23 - Meet Lisa Overman: Marketing Expert with a Unique Perspective
• 00:02:16 - From Sandwiches to Healthcare: Lisa’s Career Journey
• 00:05:05 - How Consumer Behavior is Shaping Healthcare Trends
• 00:06:35 - Urgent Care’s Role in Filling Healthcare Gaps
• 00:08:12 - Virtual Care is Here to Stay: What It Means for Patients
• 00:16:26 - Unique Challenges of Marketing in the Healthcare Industry
• 00:24:52 - Breaking Down Stigma: Real-Life Urgent Care Stories
• 00:25:48 - Debunking Myths About Urgent Care Costs and Quality
• 00:27:39 - How Marketing Educates and Empowers Patients
• 00:29:05 - Evaluating the Impact of Marketing in Healthcare
• 00:30:43 - Building Trust Through Brand Recognition
• 00:33:36 - Why Marketing Must Be Holistic and Consistent
• 00:35:20 - Proving the ROI of Marketing in Healthcare
• 00:39:33 - Creating a Seamless Marketing Ecosystem for Patients
• 00:46:16 - Wrapping Up: Insights on Marketing and Healthcare Innovation

Links and Resources:

• Lisa Overman on LinkedIn
• Exer Urgent Care Home
• Kelly Maguire on LinkedIn
• Todd Juneau on LinkedIn
• Vuja Dé Digital 

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