Serving with excellence isn’t about big gestures or flashy promises. It’s about showing up consistently, caring about people, and doing the right thing even when no one is watching. When businesses treat customers like neighbors and employees like family, trust is built naturally, and the results tend to follow. That's how Ashland works!

Welcome to the first episode of Season 4 of the Ashland Connected podcast! In this episode, host Amy Daubenspeck, President of Ashland Area Chamber of Commerce speaks with Josh Bull, General Manager of Bill Harris Ford in Loudonville leadership, culture, and what it really means to serve customers and communities well.

From supporting local schools and small businesses to expanding employment opportunities in Loudonville, this discussion highlights how businesses can grow without losing their soul. The conversation explores how a faith-based culture shapes hiring, customer experience, and long-term vision for serving the Ashland area with excellence.

This episode reinforces a simple theme of conducting business on purpose for good: when you put people first, you help them move forward with connection, confidence and clarity.

Takeaways

-Excellence is built through consistency or service and meeting expectations.

-Culture matters more than credentials when building strong teams

-Treating customers like neighbors creates long-term trust

-Transparency removes fear from the car-buying and service experience

-Community impact includes donations, but also time and presence

-Creativity and fun make businesses more approachable and human

-Strong Christian values help guide decisions during growth and change

-When employees feel cared for, customers feel it too

The Ashland Connected Podcast is sponsored by the Bill Harris Dealerships in Ashland, your distinctively different dealer, and the Chevy Network