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#65 - Modernising digital services at scale with Hefen Wong
Episode 65 • 14th April 2026 • Service Design Podcast • Service Design Podcast
00:00:00 00:55:55

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What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transformed into a user-centred digital service: through prioritising user value, smart use of research, and agile ways of working.

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