Bold move, but here it is… being a top performer isn’t enough to land you that internal promotion you're eyeing. And if you think your KPIs will carry you to the next level, think again.

I get this DM all the time, “Carly, there’s an opening on my team. Should I even bother applying?” In this episode, I’m breaking down exactly what to say the moment a role is posted (yes, I give you the script), why being a top performer isn’t enough, and what leadership is really looking for when they promote internally. We’re talking performance vs. impact, how to make yourself difficult to replace, and how to position yourself as the obvious choice months before a role ever opens.

If you’re tired of wondering whether you’re “good enough” or waiting for someone to tap you on the shoulder, this will completely reframe how you think about internal growth. By the end, you’ll know exactly how to stop hoping for a promotion and start strategically earning it.

Because when the next role opens… will they think of you first? Hit play and let’s make sure the answer is yes.

And if you’re ready to make your next move, apply for one-on-one coaching HERE and let’s get your resume, interviews, and promotion strategy locked in.

00:59 – Why You Can’t Wait for Your Manager to Notice You Want the Promotion

04:20 – The Truth About Internal Postings: Someone’s (Probably) Already in Mind

05:23 – Performance vs. Impact: Why Top Numbers Aren’t Enough for Career Growth

09:13 – Fast, Actionable Ways to Show Internal and External Impact

16:14 – How to Make Yourself Irreplaceable Before a Job Even Opens

19:12 – What to Do If You Still Don’t Get the Promotion

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode109

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Mentioned in this episode:

We analyzed 1,474 CSM conversations to uncover why they’re leaving and what actually keeps them in 2026. Grab the free Talent Report here: https://customer-success-career.captivate.fm/report