Description

Couldn't make it to Dreamforce? Salesforce is bringing the latest from the event to Sydney on 20 October and Melbourne on 27 October with Agentforce World Tour Essentials. Find out more: https://www.salesforce.com/au/events/

Recorded at Dreamforce 2026, Georgie sits down with Joe Inzerillo, President, Enterprise and AI Technology at Salesforce. Joe oversees Slack and leads Salesforce's Customer Zero program, where the company puts its own AI to work on itself before customers do. Before Salesforce he was CTO of Disney Streaming, where he led the launch of Disney+, and Chief Product and Technology Officer at SiriusXM.

Joe breaks down Claudeforce, the Salesforce and Anthropic partnership, and why he thinks the SaaSpocalypse story never held up. He explains what headless means for a platform built around screens, and why he says the UI was necessary but not the point

Then he gets into Customer Zero: small squads that pair a business owner with a couple of technologists to build with coding agents, sometimes shipping within the day. Joe shares the numbers Salesforce is seeing, including a legal team agent he says now routes tickets more accurately than the lawyers who used to do it by hand. Plus the story of when a Salesforce agent recommended a competitor!

In the rapid fire, Georgie asks what Joe thinks is nonsense here on the ground, and what he predicts for Dreamforce 2027.

Chapters

00:00 Cold open: Do you still need to log into Salesforce?

01:08 Georgie's AI assistant and the four hours a week it saves

02:08 OpenAI launches Dots

03:08 GPT 6.1 Astra pulled after safety testing

04:00 Georgie's McLaren take: no brakes, no release

05:32 Meet Joe Inzerillo

07:38 Dreamforce 2026: Super Bowl meets Coachella

09:26 Claudeforce and the SaaSpocalypse myth

12:14 What "headless" Salesforce actually means

14:02 Slackbot and putting agents and people in one place

15:45 Why Slackbot already knows how your company works

17:14 Slackbot as the impartial teammate in the room

19:19 Customer Zero: how enterprises actually adopt agents

23:47 Can a big enterprise move like a startup?

26:47 Winning hearts and minds with 67 small teams

28:12 The human side: what should agents do, and what stays human?

29:09 When agents go off the rails: the competitor story

31:17 Rapid fire: will Salesforce still have a login screen?

32:03 What's nonsense: "my company can't"

33:16 The flyer story: one prompt that changed her mind on AI

34:21 One prediction for Dreamforce 2027

35:33 Wrap up and Georgie's Substack

Mentioned in this episode:

Deel x BAI_Script 01 - Sep 2026

Deel x BAI_Script 02 - Sep 2026