In this episode of Your Customer, Your Success, I’m joined by the dynamic Simona Costantini, founder and CEO of Volt Productions and host of the podcasts Happiness Happens and As It Relates to Podcasting. Simona shares her incredible journey from corporate marketing to launching her own podcast production agency and building a thriving business rooted in empathy, connection, and authenticity.

Simona shares her insights on the importance of values in communication, building relationships, and the role of leadership in fostering a positive environment. The discussion also touches on the balance between listener feedback and creative direction, as well as personal growth and the challenges of leadership. Simona emphasizes the significance of self-awareness and empathy in leadership, and the impact of personal experiences on professional development.

Chapters/Timeline

Introduction to Simona Costantini (0:00)

• Meet Simona and learn about her podcasting and entrepreneurial journey.

The Parallels Between Podcasting and Customer Experience (6:00)

• How values, empathy, and connection create meaningful experiences.

From Corporate to Entrepreneur: Simona’s Story (12:00)

• Simona shares her transition from a corporate career to starting Volt Productions.

The Role of Leadership in Business Growth (18:30)

• Lessons in managing clients, leading a team, and staying aligned with your values.

Balancing Listener Feedback and Creative Direction (24:00)

• Strategies for creating content that resonates while staying true to your vision.

Practical Tips for Mindfulness and Success (31:15)

• Simona’s habits and routines for staying grounded and maintaining clarity.

"Does It Hold Water?" Segment with Simona (36:30)

• A thought-provoking discussion on Marcus Aurelius’s quote: “Very little is needed to make a happy life; it is all within yourself.”

Rapid-Fire Insights and Recommendations (42:00)

• Simona shares her favorite book, lessons learned from failure, and daily habits for success.

Closing Thoughts and Where to Find Simona (47:00)

• Simona shares her parting advice and invites listeners to connect with her.

You can find Simona here:

Website:

https://www.voltproductions.co

LinkedIn:

https://www.linkedin.com/in/simona-costantini-25653a30/

YouTube:

www.youtube.com/@happinesshappenswithsimona

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Upcoming Episodes

Stay tuned for future episodes featuring guests from the world of customer experience, customer success management, and career coaching. Exciting conversations are ahead to help you thrive in your professional journey.