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IT Career Strategies with Scott Hemmings: From Service Desk to ServiceNow Success
Episode 64th January 2024 • Beyond the Title: Conversations with ServiceNow's Elite • Farrah Wells
00:00:00 00:44:36

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Scott Hemmings, an esteemed leader in the IT industry, shares invaluable insights for individuals traversing the dynamic realm of IT and ServiceNow.

Teamwork Triumphs

Scott's emphasis on the paramount role of teamwork as a cornerstone of his leadership journey sets the stage for an exploration of career dynamics in the information technology landscape. Through a lens of collective achievement, Scott shares how fostering a team-centric mindset propelled his success, revealing an ethos crucial for thriving in the IT realm.

Foundations at the Service Desk

Scott advocates for embracing entry-level roles, particularly in the service desk domain, underscoring its significance in building foundational knowledge for a prosperous IT career. Drawing from his personal experience, he highlights the formative role of service desk positions in honing problem-solving skills, instilling a customer-focused mindset, and nurturing a robust understanding of IT fundamentals. 

Certification Strategies

Navigating the labyrinth of IT certifications can be daunting, and Scott offers a compass to guide professionals through this intricate terrain. He stresses the relevance of certifications and provides practical advice on selecting paths aligned with career aspirations. Commending ServiceNow's Now Learning Platform for its dynamic and evolving content, Scott unveils the strategic importance of continuous learning and adaptation. 

Networking Dynamics

In the expansive universe of IT, networking isn't just about cables and servers; it's about forging connections with professionals and staying attuned to industry trends. Scott underscores the transformative power of networking and recommends platforms like LinkedIn for enhancing professional visibility. By dissecting the dynamics of effective networking, he unveils the strategic importance of building and nurturing professional relationships. 

Overcoming Challenges

Embarking on an IT odyssey isn't devoid of challenges, and Scott candidly addresses the hurdles faced by newcomers. He advocates for building a robust network within the ServiceNow community, emphasizing the virtues of humility and continuous learning. By delving into his own experiences, Scott offers a relatable narrative that resonates with professionals navigating obstacles in their IT journey. 

ServiceNow Community Dynamics

The ServiceNow community stands as a vast landscape of shared experiences and collective knowledge. Scott provides a deep dive into its dynamics, addressing its size, potential barriers, and the transformative power of active participation. Dispelling apprehensions about sharing experiences or asking questions, he paints a vivid picture of the collaborative spirit within the ServiceNow community. 

"If my team makes a mistake and trusts that they’re not going to get beaten up about it, we’ll move so much quicker." - Scott Hemmings

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