Joining me for this episode is Cary Tilds, Chief Strategy and Operations Officer at Frameplay. Cary and I discuss the future of advertising, how to make it a better experience for consumers, and why it's incredibly important to make it feel natural to not disturb the gaming experience. Cary explains to me that the combination of these factors is what forms intrinsic advertising, a way to tell stories that feels good for both the consumer and the brand or company. We also dive into how advertising and storytelling is going to change with the development of Metaverse experiences.
Welcome to the meta woman podcast we address the
Unknown:issues, opportunities and challenges facing women in the
Unknown:development of the metaverse the biggest revolution since the
Unknown:internet itself. Every week we bring you conversations with top
Unknown:female talent and business executives operating in the
Unknown:gaming and crypto industries. Here's your host Lindsey, the
Unknown:boss poss the metal woman podcast starts now.
Lindsay Poss:Hello, and welcome to the metal woman podcast part
Lindsay Poss:of the holodeck media Podcast Network. I'm your host, Lindsay
Lindsay Poss:the boss path from struggled to success. We're covering it all
Lindsay Poss:returning listeners, thank you so much for supporting the show.
Lindsay Poss:And for our new listeners. Welcome. I hope you enjoy. This
Lindsay Poss:week's guest is the wonderful Carrie tells chief strategy and
Lindsay Poss:operations officer at frame play. Carrie, welcome to the
Lindsay Poss:show. To start, I would love for you to give the audience a bit
Lindsay Poss:about yourself and your background so we can get to know
Lindsay Poss:you.
Unknown:Thank you so much. I was pretty excited when I've
Unknown:reached out to you because I'm a big fan. So I'm and fan girling
Unknown:right now, as I get to do this experience with you. So just
Unknown:that's worth noting, um, gosh, I've been in technology and
Unknown:innovation for a really long time, I worked for very large
Unknown:advertising companies like WPP, one of the most noteworthy roles
Unknown:I had was chief innovation officer there. And I was lucky
Unknown:enough to work at a joint venture owned by Ford Motor
Unknown:Company for a couple of years. And now I work at a in game ad
Unknown:tech company called frame play. So kind of crossed the gamut of
Unknown:of a lot of different things all with the same theme of
Unknown:innovation, and technology, creating beautiful experiences
Unknown:for brands, you know, startups etc.
Lindsay Poss:We just want to make a note for all the
Lindsay Poss:listeners out there that Kerry actually reached out to me via
Lindsay Poss:LinkedIn, and sent me a really warm and kind message. And I
Lindsay Poss:just as someone who hesitates to reach out, I very much
Lindsay Poss:appreciate when people make that first step. So thank you for
Lindsay Poss:doing that. Because it can often lead to really, really great
Lindsay Poss:things. And I'm so happy to have you on I'm so happy that you did
Lindsay Poss:that. Yeah. And
Unknown:that's connections are are like that, right? When you
Unknown:just, you know, try to make an authentic connection and say, I
Unknown:think we have mutual, you know, interests and why don't we get
Unknown:together and chat?
Lindsay Poss:Yes, then I think that it can be often daunting to
Lindsay Poss:kind of take that step into reach out. But it also leads to
Lindsay Poss:really fruitful things. So I'm very appreciative that that you
Lindsay Poss:decided to do that. And I encouraged my listeners to do
Lindsay Poss:their shot on LinkedIn and reach out to some folks that are
Lindsay Poss:interested in what they do. And one of the other things that we
Lindsay Poss:talked about when I previously met you, and you've just gone
Lindsay Poss:into this a little bit with giving your background was that
Lindsay Poss:you, you kind of made this big jump into gaming. So you'd had
Lindsay Poss:the advertising experience and had done a lot with innovation
Lindsay Poss:and technology. But what made you want to kind of pursue
Lindsay Poss:gaming at a higher level, what opportunities Did you
Unknown:see, both certainly, I grew up with games in my life, I
Unknown:was very lucky. We didn't, you know, have a lot necessarily,
Unknown:but we certainly always had some sort of gaming, you know,
Unknown:console in our home. And so I you know, grew up as a young
Unknown:player age playing, you know, Donkey Kong and Frogger. And
Unknown:then obviously, it evolved from there. And I was one of those
Unknown:parents who was very proactive about having my kids play games.
Unknown:I always thought it was a fantastic creative environment
Unknown:and experience for them. So I was always a big fan of gaming.
Unknown:So there's that. But when I met the Met the founders of the
Unknown:company and heard about what they were doing, I immediately
Unknown:knew that this was a gap that hadn't yet been filled. I had
Unknown:been through all of the other digital channels before starting
Unknown:with the transition and growth and development of search, you
Unknown:know, in the years of mobile and social and video and
Unknown:programmatic and big data and all those good things. And I
Unknown:hadn't had an experience with some gaming early on when I led
Unknown:digital media strategy for Ford Motor Company. We did some early
Unknown:gamer gaming campaigns and I had a I had a brilliant strategist,
Unknown:I was lucky enough to work with my team. But those were, you
Unknown:know, hard coded type of experiences they were a little
Unknown:more challenging to deal with. And when I when I known about
Unknown:massive we had we had worked with massive here and there
Unknown:throughout the years. Throughout my career at the agency. I had
Unknown:that experience too. So I realized when I met the founders
Unknown:that this had been such an untapped marketplace, and I'm an
Unknown:innovator that's I've spent my whole career you know, filling
Unknown:filling the gap and helping people cross the chasm. So I
Unknown:knew right away that this was the opportunity for me all those
Unknown:roads led to me jumping in with both feet going from big
Unknown:companies to start up, it just made total sense.
Lindsay Poss:And how did you get into the position you're
Lindsay Poss:currently at with brain play?
Unknown:Yeah, it's funny when I met Jonathan, especially the
Unknown:CEO, I told him, this is actually another kind of career
Unknown:advice, I guess, I told him that he had a CMO who CMOS, luckily,
Unknown:I've been able to interact with them a little bit, he was
Unknown:stepping on to do something else. And they wanted me to take
Unknown:the CMO role. And I said, I certainly, you know, can do that
Unknown:I said, but I'm going to do five other things for you, too. And
Unknown:so we define the chief strategy and operations role, mainly
Unknown:because I really did want to lean in and do not just, you
Unknown:know, marketing, but also strategy and operations and set
Unknown:the company up for success, I had that background. So that was
Unknown:probably the third or fourth time in my career where I was
Unknown:lucky enough to just define the role that I thought I
Unknown:authentically do, that would bring the best out of me, and
Unknown:also allow me to help contribute, you know, to the
Unknown:company in the most meaningful way. So that's how that's how
Unknown:the role came to be. That's
Lindsay Poss:really great advice. One of our previous
Lindsay Poss:guests, at one time said, Never be your company's best kept
Lindsay Poss:secret. And I think one of the ways you can do that is by
Lindsay Poss:setting out from day one, what you're looking to do and how
Lindsay Poss:your skills kind of match that. So I think that's, that's great
Lindsay Poss:advice. And again, you're in the right environment. Of course,
Lindsay Poss:that helps a lot. It does.
Unknown:It helps a lot when you work for a company where you can
Unknown:be authentic you and that's the whole manner.
Lindsay Poss:Oh, yeah. And where Management supports that.
Lindsay Poss:I want to shift gears just a little bit and talk about what
Lindsay Poss:you do with advertising and marketing and how you take a
Lindsay Poss:creative and innovative approach to that. Over the past couple
Lindsay Poss:years, we've definitely seen a lot of negativity surrounding
Lindsay Poss:digital ads. Gamers, especially are known to be a fickle
Lindsay Poss:audience. And targeted ads on social media have come up in
Lindsay Poss:everything from news stories to congressional hearings to think
Lindsay Poss:people's moms on Facebook have even probably shared some, some
Lindsay Poss:issues that they have with targeted ads. And it's
Lindsay Poss:definitely hard to remember why advertising is such a huge part
Lindsay Poss:of our lives these days, and why it's not all bad news. But I
Lindsay Poss:would love to hear from someone who was looking at this industry
Lindsay Poss:and trying to bring Authenticity to it. What excites you about
Lindsay Poss:working in advertising?
Unknown:Yeah, for sure. And I think that the first part of
Unknown:that answer, and then I'll I'll end with what excites me is the
Unknown:premise that games are funded, sometimes by people paying, but
Unknown:sometimes they're free to play a lot of times free to play. And
Unknown:the idea that we as you know, the gaming community want to
Unknown:have, you know, more content, more games, etc requires us to
Unknown:have funding models and current monetization models are being
Unknown:challenged by the fragmentation and the in the changes in the
Unknown:industry related to cookies, and and mobile IDs, and privacy, and
Unknown:all of those things are important topics. And so when
Unknown:you think about new monetization strategies, it's really about
Unknown:supporting the game development, gaming community. But really, at
Unknown:the center of that is making sure the game experiences taken
Unknown:care of, you know, gamers don't want when they're actively
Unknown:playing the game, they don't want to be disrupted. They want
Unknown:the performance and the experience of the game to be
Unknown:amazing. And so how do you the goal is to determine how you can
Unknown:put brand messaging in that environment in an authentic way,
Unknown:without disrupting the performance of this experience
Unknown:in the game. Honestly, that should be the same exact goal is
Unknown:all advertising. It shouldn't be just related to video games.
Unknown:Video gamers are, I would say, the most discerning crowd on the
Unknown:planet, they you know, they care greatly about their content
Unknown:experience as they should. But what if you thought about that
Unknown:exact philosophy? To the rest of advertising? What if you put the
Unknown:content first, what if you put the experience first? What if
Unknown:you really thought about the context in a much more
Unknown:meaningful way rather than thinking about it as a targeting
Unknown:tactic? You thought about it as actually how does your brand
Unknown:message resonate in this environment? What do I need to
Unknown:do differently as a brand marketer in order to truly show
Unknown:up in this environment in the more meaningful way and what
Unknown:gets me excited about advertising is solving those
Unknown:complex problems solving the complex problem of context
Unknown:content creative, so that ultimately the consumer or the
Unknown:game or in this case, is thought of first and that last in so
Unknown:that's sometimes a hard problem. Sometimes people get lost in you
Unknown:know, the doing the day to day operation of digital Marketing
Unknown:and they, they sometimes forget that it's actually the consumer
Unknown:experience at the end that matters. And that's what will
Unknown:pay out for the brand in the end. So that's what gets me
Unknown:excited every day. So think about that complex problem
Unknown:solving.
Lindsay Poss:And want to dig, dig deeper on this, because the
Lindsay Poss:question of authenticity and how to authentically reach gamers
Lindsay Poss:comes up quite a lot. I, the word authenticity gets tossed
Lindsay Poss:around in the gaming industry a lot, I think, I think it's, it's
Lindsay Poss:becoming one of those kind of buzzwords where I think people
Lindsay Poss:have a good, there's a good heart behind it. But I don't
Lindsay Poss:know that the word holds all the meaning that it used to, if
Lindsay Poss:everyone is trying to be authentic, but also trying to
Lindsay Poss:sell an experience or a product, I think I think that it can, it
Lindsay Poss:can all get convoluted. And in a recent blog post, which we'll
Lindsay Poss:link in the show notes, I think that you framed authenticity in
Lindsay Poss:a new way that I found much more compelling personally, and you
Lindsay Poss:use the word seamless, and the idea of a seamless experience,
Lindsay Poss:maybe rather than a completely authentic experience. Again,
Lindsay Poss:these words they change in their meaning, but I feel as if when
Lindsay Poss:it comes to advertising, seamless experiences may be of
Lindsay Poss:more important than authenticity fully. But how do you weigh
Lindsay Poss:those two things? And what does this seamless experience mean to
Lindsay Poss:you? That's, that's
Unknown:great. Thank you so much for First of all, her
Unknown:really, um, you know, understanding the environment is
Unknown:the first part of what I mean by that. And we've done a
Unknown:significant amount of work with the IB, PE and the IB us to
Unknown:break down what in game advertising actually means, for
Unknown:example, and, you know, up until this year, it was basically a
Unknown:big, you know, bucket of stuff. So when I first started at free
Unknown:play, and I told people what I did, they like, okay, like
Unknown:Twitch. And I would say, No, Twitch is great. twitches,
Unknown:people watching people play games, what I do is work with
Unknown:game developers to put ads in their games for people who play
Unknown:games. And what the IB work really did was start to break
Unknown:those, those environments down into much more meaningful
Unknown:components. So there's a difference between people who
Unknown:watch people play games, and people who play games, there's a
Unknown:difference between ads that might be around or next to a
Unknown:game, when you pause the game, you're either in between levels,
Unknown:you finished it, you know, whatever the case may be. And
Unknown:then when people are actually actively playing the game,
Unknown:they're in full attention about folding their laundry, they're
Unknown:not multitasking, they're literally immersed in that
Unknown:world. Intrinsic end game advertising is is is a much
Unknown:more, you know, meaningful experience and different
Unknown:experience than the others. And so when you think about the word
Unknown:seamless, what what that means in all of those environments,
Unknown:something very different. treating those environments
Unknown:differently, will allow the brand marketer or the brands to
Unknown:be authentic, but be integrated into the environment or the
Unknown:experience that's bespoke to that experience. And that's what
Unknown:we need to do as an industry is start to break down the
Unknown:experiences and not kind of do this whole kind of peanut butter
Unknown:approach. Is that what they call it? To gaming that really,
Unknown:again, educate yourself learn so that when you go into these
Unknown:environments, and you think about them discreetly, and your
Unknown:ads become seamless?
Lindsay Poss:Okay, and you've used this common Trinsic
Lindsay Poss:advertising, I believe you did define it before, but can you
Lindsay Poss:just reiterate what that means to you exactly what it means?
Lindsay Poss:Yeah, I particularly like the Don't be a click head movement.
Lindsay Poss:And that's a very clever pun. But yeah, and I just want to
Lindsay Poss:make sure that everyone it myself included, understands
Lindsay Poss:what the exact definition of intrinsic advertising is, and
Lindsay Poss:what it means
Unknown:for the industry. Frank plays certainly, you know, came
Unknown:out with this, get this word in this meeting, when we first
Unknown:launched our company. So the meaning was really debated
Unknown:thoughtfully and carefully before the word was chosen, at
Unknown:least by the founders, and the founding team. And the goal is
Unknown:to think about the idea of the word intrinsic means natural,
Unknown:naturally placed inside the game. And there's another.
Unknown:There's another add context in the industry, our writer, it's
Unknown:called native. And that's really for more web based or app based
Unknown:ads. But intrinsic is meant to delineate from web and app based
Unknown:you know, ads meaning intrinsically or naturally
Unknown:inside of the game, it is officially now the new ad
Unknown:context for ads that are placed inside the actual environment
Unknown:itself. Versus around or next to the game. It's officially the ad
Unknown:context of VIP, as of last year. So that's what it means
Unknown:naturally placed inside the environment of the game.
Lindsay Poss:Gotcha. And so that is just so that I make sure
Lindsay Poss:I'm crystal clear. That's the difference between say, I don't
Lindsay Poss:know, I play puzzle games a lot. So let's say a banner on the
Lindsay Poss:bottom of the puzzle game and like maybe an item or something
Lindsay Poss:that is representative of, of the thing that's being
Lindsay Poss:advertised in the actual game that I can drag when I'm
Lindsay Poss:creating the puzzle, or whatever it may be.
Unknown:Yeah, for sure. I mean, the the ad, the ad that might,
Unknown:you know, kind of like flow up or pop up, isn't, you know,
Unknown:integrated into the actual game design. That's how we think
Unknown:about it is integrating it into the design. We have wonderful
Unknown:games in our network. And you know, one of them is a town, and
Unknown:you flip houses. And part of the design of the town, you have
Unknown:billboards in the town, and you have signage in the town. And
Unknown:when you're walking through the town, you're going to see
Unknown:advertising, so instead of fake ads, it'd be better to just
Unknown:have, you know, Pizza Hut or progressive shirring. And, or if
Unknown:you're playing, you know, golf or tennis, you often see, you
Unknown:know, ads placed appropriately throughout the course, you know,
Unknown:throughout your experience, especially if you're playing in
Unknown:a tournament. So that's what we mean place naturally are
Unknown:intrinsically inside the environment itself. The game
Unknown:designer places the ad, that's the beauty of this whole thing,
Unknown:because they're designing the game. They're thinking through
Unknown:where does this make sense in context of the actual experience
Unknown:of the game of the design or the context of the game just as much
Unknown:as they think about putting a tree on the corner of whatever
Unknown:the experience is, they'll think about, I should probably put
Unknown:advertising, and why not have intrinsic in game advertising?
Unknown:It helps you monetize the game.
Lindsay Poss:Yeah, that makes a lot of sense. Okay. Like, I like
Lindsay Poss:the way that you put that zooming out to the company side,
Lindsay Poss:we've talked about the developers in the gaming
Lindsay Poss:audience. What opportunities should companies be on lookout
Lindsay Poss:for to make it a seamless experience the seamless tripping
Lindsay Poss:over my words there? And what shouldn't they do?
Unknown:So when you mean companies, do you mean game
Unknown:developers or advertisers?
Lindsay Poss:I think both. I would like to hear from both
Lindsay Poss:perspectives. You know, what, what can cause like, as you're
Lindsay Poss:saying, you know, maybe you're walking through town, and
Lindsay Poss:there's a Pizza Hut. And that makes a lot of sense. Because
Lindsay Poss:that might happen in the real world.
Unknown:Hungry for pizza?
Lindsay Poss:Who isn't? But there might be some other
Lindsay Poss:company where it wouldn't actually, I think the auto
Lindsay Poss:insurance is particularly clever, because if any, everyone
Lindsay Poss:sees a bunch of auto insurance and advertisements everywhere,
Lindsay Poss:so this is actually be a new way to consume them. But I'm trying
Lindsay Poss:to think and I can't come up with an example on the spot. But
Lindsay Poss:there's ways or things, obviously, where companies
Lindsay Poss:wouldn't it wouldn't make sense in this particular context of
Lindsay Poss:that guess. Oh, yes. How were you kind of able to do that
Lindsay Poss:matchmaking process where it's like, okay, if you're in a town,
Lindsay Poss:it makes sense to have rest of auto insurance. But maybe if
Lindsay Poss:you're playing an outerspace game, there might be something
Lindsay Poss:else that maybe fits that theme a little bit better. Yeah. So
Lindsay Poss:from both the game developers perspective, as in keeping their
Lindsay Poss:games free, and learning how to properly advertise in including
Lindsay Poss:advertising in a way that is intrinsic, and popular with
Lindsay Poss:their audience to continue playing. And from company's
Lindsay Poss:perspective, we're looking to advertise in the proper worlds.
Lindsay Poss:How do you go about that kind of matchmaking process? Yes. Is
Lindsay Poss:there anything that stands out as like a not necessarily
Lindsay Poss:anything screenplays done, but any other ad campaigns that
Lindsay Poss:you've seen other places, or companies where you thought that
Lindsay Poss:really misses the mark?
Unknown:I've got all sorts of answers. And also, this is good
Unknown:for games that aren't just free to play. You know, certainly we
Unknown:have clients that do charge, but maybe they don't charge as much
Unknown:because they can offset it with with them. With the new
Unknown:monetization strict screen stream. I'm tripping over my
Unknown:words. So you think about the development process, at least
Unknown:for our philosophy, the number one thing we do is we work hand
Unknown:in hand with them. And we they certainly have complete control.
Unknown:They are the designers of the game. So we help guide and
Unknown:advise them, we want to make sure that they put ads in the
Unknown:game where they naturally belong, where they intrinsically
Unknown:belong. So that's really important because at the end of
Unknown:the day, it's about optimizing the experience, the joy, the
Unknown:delight, sometimes the competition, whatever you're
Unknown:playing a game for. So at the core of this is getting the
Unknown:actual design right and the Making sure that you're putting
Unknown:those placements in the right spot. The other part of it is
Unknown:making sure you put them in a spot where people will see them.
Unknown:Our technology actually calculates whether or not you've
Unknown:use us, as the player see the ad, we have a 3d viewability
Unknown:capability that constantly calculates that. So we're going
Unknown:to be able to give our game developers the feedback on
Unknown:whether or not the placements in their game were seen. They want
Unknown:them to be seen because they make money. And they also want
Unknown:to make sure that the brands are happy. So that's part of that
Unknown:journey is is you know, very hands on QA, those processes,
Unknown:these are oftentimes very, you know, multi year works of art.
Unknown:And making sure that we get that right is really, really
Unknown:important. I've seen on the game developer side I've seen where
Unknown:we've, it's not been our technology, maybe the technology
Unknown:isn't, is is ready, it might actually deliver ads that aren't
Unknown:actually showing off, it might be with a black box or
Unknown:something. So making sure that the tech, the tech is tested,
Unknown:and properly renders ads, because these are real time live
Unknown:streaming experiences. And so do it, you having the game
Unknown:developers, they do that they do due diligence with us, they want
Unknown:to make sure that you know, our technology, you know, our frame
Unknown:per second load is very, very low. All those things that they
Unknown:should do, you know, with us, and I think they found you know
Unknown:that some some hiccups along the way with some with some other
Unknown:approaches. On the advertiser side, we actually have a
Unknown:different creative standard. So think about a web banner ad.
Unknown:Okay, what we see in a web banner ad is install now click
Unknown:here, some calls to action, or might be a ton of text, or it
Unknown:might be you know, just a lot of stuff going on. Because
Unknown:typically people they're, you know, staring at a web page or
Unknown:whatever. And again, you're constantly moving, you're
Unknown:playing, it's an environment. So what you want to do first of
Unknown:all, is make sure the ad it doesn't have all the stuff in
Unknown:it, that it's easy to understand. It gets your message
Unknown:of point, message and point across very clearly. So you're
Unknown:going to highlight logos, you're going to highlight in the DRI,
Unknown:you're going to highlight your brand colors, you're going to
Unknown:keep tech text limited, and you're certainly not going to
Unknown:say click here while they're actively playing a cane. At
Unknown:least for now, because that experience would actually stop
Unknown:there, you know, stop the game flow, there are appropriate
Unknown:appropriate places to certainly be able to click on on ads and
Unknown:games, but not during absolute act of gameplay.
Lindsay Poss:That's what drives me crazy.
Unknown:drive everybody crazy. So we do work hand in hand with
Unknown:the you know, the world's biggest brands to make sure that
Unknown:their ads are redone and streamlined. The other thing is
Unknown:high quality, higher quality, you know, if you look at these
Unknown:games, they're built on game engines that are rendering the
Unknown:imagery and on devices that can take much higher quality
Unknown:experiences than maybe web pages and apps today. So we do ask for
Unknown:you know, higher pixel density and a couple of other things to
Unknown:make sure that the ad quality looks as good as the tapestry in
Unknown:which thin. So, so that's a big deal, too. And I we've seen some
Unknown:missteps, again, from some other, you know, instances
Unknown:outside of our, our platform in our network where they might
Unknown:accept her web based ads, and they just, they just don't look
Unknown:good. Just you know, as is so so we take a lot of pride in
Unknown:getting the tech right and getting the creative, right. And
Unknown:when we know we do that the gamer is serviced, you know,
Unknown:first and foremost with the beautiful experience, and then
Unknown:the brand and the game developer when accordingly in that order,
Lindsay Poss:as someone who has experienced the black box that's
Lindsay Poss:like a game or restart a game as a result of them not loading
Lindsay Poss:properly. I think that that's great. That's extremely
Lindsay Poss:important. I like that you've pointed out some things that are
Lindsay Poss:differentiating, because I think that that's a better way of
Lindsay Poss:framing it. But how have gamers responded to this type of
Lindsay Poss:advertising? I'm particularly interested in this because the
Lindsay Poss:best response to be when what to me, looking at this as a gamer
Lindsay Poss:would be no response. As Yes. Not that. Yeah. But they don't
Lindsay Poss:necessarily notice that. Yes, yeah. Not natural or intrinsic
Lindsay Poss:advertising, right, that it's just it's part of the experience
Lindsay Poss:that's in there. And it kind of just works. And so but that
Lindsay Poss:makes your job a little bit hard because you're not necessarily
Lindsay Poss:getting feedback on Yeah, this is a great, great placement, you
Lindsay Poss:know, so how are you able to keep track of all of that?
Unknown:Yes, that's a great question. So number one,
Unknown:certainly, yes. One of the things that especially early on
Unknown:when we watch one of the world's biggest gaming studios was that
Unknown:we got zero feedback from them, you know, usually when they
Unknown:launch other features or other types of monetization things
Unknown:they'll you know, they definitely will get feedback. We
Unknown:got none, which was what we got some from them saying they got
Unknown:mad, which was good. But we do you get feedback brands do ask
Unknown:us for that. And we work with companies like comScore, we do
Unknown:very methodical Brand Lift studies, where we ask people,
Unknown:are you a gamer? Number one, you know, do you play games? Do you
Unknown:specifically play these games? Have you played these games
Unknown:where ads are in exposed versus control? And one of the
Unknown:questions aside from mobile ad recall and purchase intent,
Unknown:which are standard brand metrics that we do ask them is do like
Unknown:the sponsorship of the game, do like the fact that this
Unknown:particular brand was in the game. And we have seen plus 22
Unknown:plus 40%, lift? In that answer. And in the other answers,
Unknown:because they do value it, they think it makes the game better.
Unknown:They think it improves the experience. It's not disrupting
Unknown:it makes it more real, versus you know, fake friends fake
Unknown:Fridays pizza at Riverside Drive, or what? I hope that's
Unknown:not a real thing. But But that's, that's what we do. And
Unknown:so we do we do a lot of research like that we have a lot more
Unknown:coming out in the next, you know, two months that we'll talk
Unknown:about in a later time. But we do ask them that. And they do tell
Unknown:us, you know, gamers aren't shy at all. So
Lindsay Poss:they will let you know, best and worst qualities.
Unknown:They'll let you know, which is wonderful.
Lindsay Poss:Yeah, I definitely, yes. I think that we
Lindsay Poss:have all heard instances of the gamer community reacting
Lindsay Poss:negatively to things. Yes. Yeah. So yes, it is strange to say
Lindsay Poss:that no feedback is good feedback. But when it comes to
Lindsay Poss:this particular industry, that's very true. So I suppose it's a
Lindsay Poss:good thing that you haven't heard anything thus far. That's
Lindsay Poss:that's very encouraging. I wanted to get into a little bit
Lindsay Poss:about diversity, equity inclusion as well, because I
Lindsay Poss:know from your point of view, and we've talked about this
Lindsay Poss:previously, but why has it taken so long for the advertising
Lindsay Poss:industry to recognize that gamers as diverse as the human
Lindsay Poss:race, because over 2 billion people in the world play world
Lindsay Poss:play games, and there's only 7 billion people in the world? So
Lindsay Poss:presumably, there's a large percentage of the population
Lindsay Poss:playing games. The Why do you think is advertising? Why do you
Lindsay Poss:think it's taken advertisers so long to recognize that and to
Lindsay Poss:expand the type of experiences they're building in game and the
Lindsay Poss:ways that they're trying to reach both in game to actually
Lindsay Poss:see that there's a wide variety of audiences, they can reach?
Unknown:Yeah, I think, first of all, if you talk about what's
Unknown:happening outside of gaming, and that helps us a little bit. So
Unknown:you know, even if so 20 years ago, of course, the
Unknown:multicultural agencies exist, even more so. And that was good
Unknown:that they were they were, you know, sad, but true, considered
Unknown:boutique type agencies in a way of niche type agencies. And the
Unknown:reason I was thinking through this question, the reason I
Unknown:think that was at the time, and even up until somewhat recently,
Unknown:is because the advertising industry craved scale. They
Unknown:crave scale first, if they can reach as many people that
Unknown:possibly can buy their product at the same time without doing
Unknown:very much different. They can have their scale, be efficient
Unknown:scale. I think what they've learned over the years with a
Unknown:lot of the cultural movements that have happened for us, you
Unknown:know, I don't need to name all of them, many of them are top of
Unknown:all of our minds. But I think the idea of scale is is
Unknown:important, but but scale and context with the context overlay
Unknown:is incredibly important. And when you think about context in
Unknown:the right context, then you definitely need to start talking
Unknown:about Dei, in media and media reaching reaching people. People
Unknown:are not all the same, we are, in fact different. Who knew. And so
Unknown:I think the industry has definitely done a lot of really
Unknown:valuable things. I even see programmatic, you know, specific
Unknown:programmatic PMPs now being started by many of the holding
Unknown:companies that have that that actually directly you know,
Unknown:serve underserved communities, etc, like that. So I think
Unknown:there's been I think there's been movement just in general,
Unknown:in the advertising industry. We have a lot to go in the movie
Unknown:industry, which actually gaming and the entertainment you know,
Unknown:the movie industry are very similar in so many ways. In the
Unknown:movie industry in the last five years, you've seen so many Any
Unknown:specific, you know, actors especially actor stand up and
Unknown:saying I want to create an entire production house just to
Unknown:serve this community or that community. And that didn't
Unknown:happen two years ago either. So we've got some really good
Unknown:momentum in general by the like, it's pretty new and recent. Now,
Unknown:when you when you talk about gaming, essentially, almost 3
Unknown:billion people, so some will have, let's say, the population
Unknown:on the planet,
Lindsay Poss:please head over to I was thinking is actually
Lindsay Poss:2.7, I should have said really
Unknown:will be a staunch defender of that number. So so
Unknown:the so the gaming industry has has been in its own bubble,
Unknown:let's just call it what it is. We've been on bubble for a very
Unknown:long time. And you know, so the whole again, over here, the
Unknown:whole world was doing all the things I just explained, we're
Unknown:getting better. We're working on that. And then the gaming
Unknown:industry was in its own little bubble, not, you know, following
Unknown:some of that, but we've all read the headlines not following some
Unknown:of those things do and in the wrong sort of ways. So. So I do
Unknown:believe that the current is there, the current is there, I
Unknown:believe that we have the right setup, I believe we have the
Unknown:consumer or the gamer standing up and saying no, I want you to
Unknown:treat me differently. I want representation, I want to see
Unknown:someone that looks like me, in your content, content, movies,
Unknown:TV shows gaming. So I think gaming is going to benefit from
Unknown:that kind of general wave of change, which is fantastic. But
Unknown:there's a lot of work to do in the gaming industry to keep up
Unknown:with the that current because, you know, there's a lot of
Unknown:legacy that's needs to be sorted. I would say.
Lindsay Poss:I think that that's been the overwhelming
Lindsay Poss:sentiment is well, first of all, it's been more so about for the
Lindsay Poss:people that I've interviewed the principles of dei and the
Lindsay Poss:incorporation of them. There's been issues with timing, both
Lindsay Poss:than that it's taken far too long, and progress has been far
Lindsay Poss:too slow. So I think that you're right, you know, you're saying
Lindsay Poss:dei companies in consulting firms started, you know, 20
Lindsay Poss:years ago. And yet, we're it took some horrendous events. And
Lindsay Poss:yes, worldwide, just absolutely terrible, a whole pandemic, for
Lindsay Poss:everyone to sit down and start listening to the folks that have
Lindsay Poss:been shouting it from rooftop for years. Yeah, I think that
Lindsay Poss:yeah, I think you represent a fairly, a fairly agreed upon
Lindsay Poss:view that, yes, we are happy that there's movement, we're
Lindsay Poss:happy that this current exists. However, the speed is taken us
Lindsay Poss:to start listening to these folks. And the speed at which
Lindsay Poss:we're implementing change can be very frustrating. Yeah. How do
Lindsay Poss:you think about that when you're creating these experiences? And
Lindsay Poss:when you're choosing people to work with? Or when you're
Lindsay Poss:working on a project? Like how are you kind of thinking about
Lindsay Poss:bringing in di and I guess
Unknown:this current? Yes, I, you know, I have to tell you, I
Unknown:was never I didn't I didn't in my earlier career, join a
Unknown:women's groups, for example. Why didn't I, I don't know, I hit
Unknown:kids, I was busy, whatever. I'm not sure why I didn't do it. But
Unknown:I am now a massive believer in joining groups where people can
Unknown:help you understand the issues better than you know, basically
Unknown:shedding light on the things that you just don't know. And so
Unknown:I'm really thankful that through this job, I was able to join
Unknown:kind of a women in games leadership group, that's, you
Unknown:know, CEOs, venture capital C suite type people, we talk about
Unknown:this topic, every two weeks, we commit to each other, to show up
Unknown:and create an environment where we can say hard things. And I
Unknown:would say creating an environment where you can say
Unknown:hard things say I'm struggling with this, I don't know how to
Unknown:solve that. The second part of that is create an environment
Unknown:where we support each other, hey, GDC is coming to town.
Unknown:We're doing a panel right now. It's not diverse. We need
Unknown:diversity on the panel, reaching out having a network that you
Unknown:can create that you can reach out and and just do those things
Unknown:and make sure that you're being purposeful in everything that
Unknown:you're doing to make sure that your fabric is truly a fabric of
Unknown:you know, all sorts of perspectives, cultures, etc. At
Unknown:work at frankly, you know, when I joined there were only a
Unknown:handful of people and honestly, it was nearly all Caucasian.
Unknown:Again, it was very, very early, and we made an absolute,
Unknown:purposeful plan to have Have as much diversity in the company as
Unknown:possible, even though we're under 50 employees. And I'm
Unknown:really proud of the progress that we've made. You know, I'm
Unknown:sitting here, which is great, but we have an incredible team
Unknown:of men and women and different cultures. Are we perfect with
Unknown:our diversity numbers? No. But we make every effort in our
Unknown:hiring and our interviewing, making sure our candidate
Unknown:selection is diverse, making sure we're looking at different
Unknown:pools of talent, that's another thing you have to do is not
Unknown:always look in the same spot. Because because that actually
Unknown:makes us a better company. The data is there that suggests that
Unknown:our performance is better when when we have different
Unknown:perspectives. So So those are the things I think about, you
Unknown:know, on this topic, and I'm still learning, you know, never
Unknown:think that you know, everything. I think that's the number one
Unknown:thing, and this is God, we don't walk in other people's shoes. So
Unknown:you've got to be able to put yourself in positions to listen
Unknown:to them, have them tell their story.
Lindsay Poss:I like this piece of advice a lot to find a group
Lindsay Poss:of people that can not only help you further understand issues,
Lindsay Poss:but support you as you work through them. Yeah, I think that
Lindsay Poss:a lot of what you're talking about takes bravery. And it
Lindsay Poss:takes recognizing when you're inside of your own box, and it
Lindsay Poss:takes stepping out of it, it can be really, really difficult. But
Lindsay Poss:if you have a group of people where you feel you can be honest
Lindsay Poss:and get the support they need certainly makes it easier. I
Lindsay Poss:also will mention that I had a previous guest to set. And I
Lindsay Poss:feel like I've referenced a lot of past episodes here. But it's
Lindsay Poss:great. I love being able to bring people on and then talk
Lindsay Poss:about all the great conversations I've had and work
Lindsay Poss:some of the lessons that I've learned by doing this. And but
Lindsay Poss:she had very succinctly said that dei equals ROI. And I
Lindsay Poss:thought that was a great way of saying it and you have further
Lindsay Poss:proven her point there. Yes, or Yes. And so I do want to talk
Lindsay Poss:about how this all relates to the metaverse and the
Lindsay Poss:opportunities you see there. Metaverse is kind of this big. I
Lindsay Poss:don't know. I don't know exactly what to call it. But it's a big
Lindsay Poss:lump of confusion in terms of ideas and future tech. And
Lindsay Poss:there's a lot of possibility. But there's also a lot of
Lindsay Poss:pushback. And there's just there's a lot of excitement
Lindsay Poss:around this idea. And I think there's just as much skepticism
Lindsay Poss:which, which probably means that something is going to happen
Lindsay Poss:with it right? You will be right and someone will be wrong. Or
Lindsay Poss:all the big group of us sitting in the middle will say okay,
Lindsay Poss:yeah, we thought something was going to happen. And so how are
Lindsay Poss:you thinking about taking your ideas and your strategy into the
Lindsay Poss:space? Taking ad ad tech into the space and incorporating dei
Lindsay Poss:principles and all of that good stuff. So what's the metaverse
Lindsay Poss:mean to you? What are you thinking about?
Unknown:Yeah, first, I want to just mention to you about the
Unknown:hype, because it's a perfect part of it. And then of course,
Unknown:I'll answer the question. So when social first, you know,
Unknown:started to grow, one of the biggest concepts in social was
Unknown:something called the Open Graph. In the Open Graph, basically was
Unknown:Facebook and others and allowing for interoperability, and also
Unknown:basically, kind of user development, user content
Unknown:development, whether that be called UGC, or just they allowed
Unknown:you to develop, you know, other applications that connected in
Unknown:and leverage the Open Graph. So it's a that's a really important
Unknown:point to think about, because in the beginning, people didn't
Unknown:understand the power of that, which fundamentally fueled, you
Unknown:know, a significant amount of the communication and content of
Unknown:the of the internet and of course of mobile applications.
Unknown:So we think about the idea of that concept. And then you think
Unknown:about how that's being applied to some of the content concepts
Unknown:of the of the metaverse or just flat three. Overall, because the
Unknown:metaverse would be, you know, one, one component of the
Unknown:concept of web three, I happen to be a co founder of the web
Unknown:three Marketing Association as well. And so we think about
Unknown:these concepts in concept in in kind of the context of web three
Unknown:transition, Metaverse being a virtual experience, an elevated
Unknown:virtual experience within Web three, that it has other
Unknown:elements like, you know, new currencies, new data and
Unknown:technology kind of platforms and approaches crypto blockchain,
Unknown:new forms of creative that are etc. So the metaverse is is, you
Unknown:know, certainly I think, you know, for shapes and forms of
Unknown:the concept of the metaverse will absolutely happen. So
Unknown:that's that, for me is not really a debate but the
Unknown:metaverse versus metaverse. Life experiences I think are what
Unknown:people should be debating the true capability for the
Unknown:metaverse meaning one single, you know, decentralized. world,
Unknown:you know, is a wonderful vision, probably for science fiction,
Unknown:but Metaverse experiences that that do interoperate and
Unknown:connect, I think, you know, certainly are the near term
Unknown:reality that will happen if they already do. How does gaming
Unknown:relate to the metaverse? Certainly frame players, as
Unknown:mentioned, you know, is a leader in intrinsic in game
Unknown:advertising. And as mentioned how we do that is our technology
Unknown:works with game engines, and for students of the metaverse. If
Unknown:you're a student of the metaverse, you know that game
Unknown:engines are basically the primary drivers of the content
Unknown:experiences today. They involve lots of different technology
Unknown:components for the novice to understand. They have basically
Unknown:creative libraries that help read render the pictures, they
Unknown:have audio capabilities that help you know the sound, render
Unknown:in concert with the pictures. In the experience, they have
Unknown:artificial intelligence, they have, you know, some physics
Unknown:engines, etc, to help everything kind of work together. So this
Unknown:is different than websites and that cheese, people's cheese has
Unknown:to move there. And they need to understand how game engines
Unknown:work. game engines also power games. And so we are experts at
Unknown:serving ads inside of virtual environments that are games.
Unknown:That is our bread and butter. Today, we're very focused on
Unknown:that we believe fully that the metaverse and video games are
Unknown:mutually exclusive, but complimentary. And we think that
Unknown:they will forever be best friends in concert with each
Unknown:other, but they definitely serve two different purposes. And we
Unknown:are very, very focused on making sure that the experience and the
Unknown:performance of the gaming environment that's powered by
Unknown:game engine is flawless for the game for the gamer for the game
Unknown:developer and for the brand. And certainly your question was how
Unknown:does that apply to metaverse? Well, of course, if you have a
Unknown:Metaverse based on game engine mechanics, then there will be
Unknown:opportunities for you know that tech to translate into those
Unknown:environments in meaningful ways. But we're focused today on
Unknown:getting the games right?
Lindsay Poss:Like this distinction of the metaverse,
Lindsay Poss:capital T capital M versus Metaverse experiences. I have
Lindsay Poss:written this in the notes. But there's a recent article about
Lindsay Poss:STEAM founder Gabe Newell, basically just being so grumpy
Lindsay Poss:about the metaverse and it really kind of got me down. And
Lindsay Poss:I've heard so many people say this is Second Life and all this
Lindsay Poss:stuff. Gabe Newell made a good point of basically saying, you
Lindsay Poss:know, immersive experiences and video gaming has been around for
Lindsay Poss:a very long time. And I do tend to agree with that, I think
Lindsay Poss:where he falls short is not recognizing how those
Lindsay Poss:experiences might change and expand adapt, which I think is
Lindsay Poss:something that it sounds like you are excited about.
Unknown:I'm very, I'm very excited about that. Obviously,
Unknown:as a lifelong innovator, you know, I always love a good
Unknown:challenge. And as I mentioned, context, creative, you know,
Unknown:content and consumer. And when you get those things, right,
Unknown:especially in you know, really complex virtual environments,
Unknown:you're going to win every time. But there are some real big
Unknown:challenges with the metaverse yourself to solve in terms of
Unknown:just you know, we need much more compute power. You know, there's
Unknown:a lot out there, we talk about the idea of an energy drain, you
Unknown:know, with all of these beautiful visions of the virtual
Unknown:world, it takes a lot of energy and do we really want to, you
Unknown:know, go that route without having some solutions for that,
Unknown:which I'm sure somebody will solve. So there's some big big
Unknown:challenges still to set forth. That is a big
Lindsay Poss:rabbit hole to go down, which we do not have time
Lindsay Poss:for. And before we get into our last segment, I'd like to do a
Lindsay Poss:short summary of some of the stuff that we've we've talked
Lindsay Poss:about. In the podcast so far, one of the first things you
Lindsay Poss:opened with is that you're very as a parent, very pro game, as a
Lindsay Poss:as a way to have a creative outlet, which I know that that
Lindsay Poss:was mentioned in passing. But I think that's very important for
Lindsay Poss:all the folks out there. And when you when we talked about
Lindsay Poss:your job and your your development, your transition,
Lindsay Poss:one of the things I thought was great was, if it's possible, you
Lindsay Poss:should always define the role that you want to do. You should
Lindsay Poss:if you are in a good environment, and you have the
Lindsay Poss:right management then to go for it and put yourself out there,
Lindsay Poss:figure out what your best match for and do the best that you can
Lindsay Poss:for the people that are also supporting you on the other
Lindsay Poss:side. There is a difference in people who play games versus
Lindsay Poss:people who watch people play games. They require different
Lindsay Poss:advertising and every environment is kind of discrete,
Lindsay Poss:you have to think about it in its own way. that brought us
Lindsay Poss:into a discussion on intrinsic advertising, which are a way of
Lindsay Poss:naturally placing ads inside the game is different than native.
Lindsay Poss:It's meant to delineate from web and other ads. And the context
Lindsay Poss:for ads placed in the environment itself is very
Lindsay Poss:specific to the type of environment you start with. So
Lindsay Poss:you have these kind of discrete entities where you're figuring
Lindsay Poss:out how to make advertising very natural and native to the end
Lindsay Poss:gaming experience. When it comes to D AI principles, there's a
Lindsay Poss:general wave and undercurrent of change and or push for better
Lindsay Poss:representation. But gaming has a long way to go. As you said,
Lindsay Poss:we've all seen the headlines. One of the great pieces of
Lindsay Poss:advice that I thought you gave was to join groups and or why
Lindsay Poss:find people or form your own group to help you shed light on
Lindsay Poss:things that you might not know and have difficult conversations
Lindsay Poss:while also supporting each other. We ended with a short
Lindsay Poss:discussion on the metaverse and I liked that you differentiated
Lindsay Poss:between the metaverse, capital T capital M and Metaverse
Lindsay Poss:experiences. The first may be science fiction, but the second
Lindsay Poss:is real and will change and evolve as tech in gaming,
Lindsay Poss:including gaming engines evolve. And then I liked your little
Lindsay Poss:tagline of context, context, creative content, and consumer.
Lindsay Poss:So thinking about those four things, how they all work
Lindsay Poss:together, how one flows into the next. So I think that that's
Lindsay Poss:going to be a lot of good lessons for people listening, I
Lindsay Poss:love to end each podcast with the same the same segment, it's
Lindsay Poss:called a moment of reflection, the chance just for you to think
Lindsay Poss:about your career where you're at. And I would love to ask you
Lindsay Poss:what is one thing you would like to tell your younger self about
Lindsay Poss:getting into the gaming industry and being successful?
Unknown:My younger self would, I have the opportunity to learn
Unknown:basic programming. And I was in sixth grade, which was very,
Unknown:very rare. And I didn't, yes, because I've been around a
Unknown:really long time. But I stopped, I didn't continue with
Unknown:programming. And I wasn't really offered in school, so But I, in
Unknown:my younger self, if I had the opportunity to tell me, I would
Unknown:say go search it out, Go Lean In harder. Now it's it's much more
Unknown:readily available for younger people in school. And I don't
Unknown:mean, you know, necessarily, but I value developers greatly,
Unknown:obviously, that the core of our company. But what I would say is
Unknown:that I would learn a lot earlier, the principles that I
Unknown:could design something I could have my creative side, and I
Unknown:could fill that technique at the same exact time much earlier in
Unknown:my career if I would have just kept, you know, kind of bellying
Unknown:and leaning into those, those both of those design principles.
Unknown:And that's what I love about gaming. I'm so enamored with
Unknown:creators, they are creators, and their creators that have both
Unknown:these high and creative capabilities and high end
Unknown:technology capabilities. Usually, one an industry has one
Unknown:or the other. But to truly be, you know, brilliant developers,
Unknown:you have both. And I would tell my younger self keep going,
Unknown:because I love both sides of that equation for me. And, you
Unknown:know, I'm really passionate about supporting others who do
Lindsay Poss:that, that's really great, because I haven't
Lindsay Poss:I haven't actually had a lot of people give sort of hard were
Lindsay Poss:like straight. This is maybe what you should think about
Lindsay Poss:advice. And I like that you're talking about how, how gaming is
Lindsay Poss:really the fulcrum of creativity and art learn skills. I too wish
Lindsay Poss:I had taken programming more seriously. And I always joke
Lindsay Poss:about going back to school for that. I think you can be a big
Lindsay Poss:writer and a big reader, I think you can actually be kind of
Lindsay Poss:similar in that in that creative way and learning the language
Lindsay Poss:and going through with all that. So I think that that's, that's
Lindsay Poss:very fun. This is a very fun, different way of thinking about
Lindsay Poss:things that I've had before, especially on this segment. So I
Lindsay Poss:appreciate that. Awesome. Well, thank you so much for coming on.
Lindsay Poss:Where can people find you if you want to be found or follow free
Lindsay Poss:play or follow your work?
Unknown:Certainly, I mean, I'm definitely big on LinkedIn.
Unknown:That's probably my primary social channel. You know,
Unknown:Twitter by default, because I post everything there twice. But
Unknown:definitely frame play. dG is our company's website, which is good
Unknown:and Frank plan, follow free plan LinkedIn too. We tend to post a
Unknown:lot. We were trying to just inspire and educate the industry
Unknown:and make sure every end we get this right right in mind to make
Unknown:sure everybody understands you know that if we serve the gamer
Unknown:at the center, that everybody, everybody wins. So that's where
Unknown:you can find us.
Lindsay Poss:Thank you so much. For all of our listeners out
Lindsay Poss:there. Be sure to leave those five star ratings and reviews.
Lindsay Poss:Check out other holodeck media podcast. including meta business
Lindsay Poss:for all the metaverse, finance stories you could ever want.
Lindsay Poss:Business of esports for interviews with industry
Lindsay Poss:leaders. I'm on Twitter, Instagram and LinkedIn at
Lindsay Poss:Lindsey path. And you can catch me Wednesday nights on the
Lindsay Poss:business of esports. Live after show. You can catch this podcast
Lindsay Poss:and your feed every Tuesday. We'll see you next week.
Unknown:Thanks for joining us here on meta woman. Make sure to
Unknown:subscribe to this podcast everywhere you get your
Unknown:podcasts, leave a five star review and tell your friends
Unknown:family and colleagues all about us. Also, make sure to follow
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