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Improving Accessibility in Digital Learning
Episode 2227th August 2024 • The Visual Lounge • TechSmith Corporation
00:00:00 00:17:32

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Did you know that making your educational content more accessible can enhance the learning experience for everyone? In this episode of The Visual Lounge, Matt Pierce sits down with accessibility advocate and CEO of Build Capable, Sarah Mercier, to explore the world of accessible learning design.

We hear about Sarah’s journey and insights on making educational content more accessible to all learners, when she realized just how important it is, and her tips for getting started with your own content.

She discusses how accessibility isn't just about accommodating specific disabilities, but about removing barriers for everyone. Sarah provides practical tips for content creators, such as incorporating closed captions, transcripts, and audio descriptions into video production. She encourages a "progress over perfection" approach and suggests starting with small steps and continuously improving accessibility practices.

Learning points from the episode include:

  • 00:00 - 01:28 Introduction
  • 01:28 - 07:20 Why is it important to get better at accessibility?
  • 07:20 - 12:50 How to make accessibility a part of your practice
  • 12:50 - 16:10 Getting started with accessibility and dealing with feedback
  • 16:10 - 17:08 How to find out more about Sarah and her resources
  • 17:08 - 17:32 Outro

Important links and mentions:

Transcripts

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But we keep getting further and further away from remembering that we're teaching

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people, and it's become more and more about the technology and less

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about that opportunity to connect with people

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and help them do a thing, help them learn a thing. And the

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reason why I do this work is that I love seeing

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the light bulb moment when you learn something new. You

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know, it's like, oh, my gosh, I didn't know how to do this, and now

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I know how to do it. And so I think that what has

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happened is when you talk so much about the technology and you

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forget that there's a person on the other end of it. Yeah.

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Then you're missing a huge opportunity, and sometimes you're

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actually working against yourself to do exactly the thing that you set out to

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do. Good morning, good evening, good afternoon,

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wherever you are and wherever you're watching from. My name is Matt Pearce, host of

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visual Lounge. And today we're going to be talking about a very important subject,

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accessibility. I've got Sarah Mercier with me. So, Sarah, welcome to the

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visual arts. Thank you very much, Matt. It's so good to be here. So tell

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us just briefly a little bit about yourself. My name is Sarah

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Mercier. We did get that. And I run a

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consulting company called build capable. We're based out of Austin, Texas,

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but I live in Washington state and I love it there.

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It's beautiful. And you collect? I do collect rocks now

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since really since August of last year, and I tumble them

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and then I give them to my friends, as you well know. I do, and

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it's become in handy. Thank you so much. Yes, it has powers. So,

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Sarah, you have been a speaker in a lot of different events, and you've

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been talking a lot, especially lately, about accessibility. Yes,

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I have. And so why is that something that you're keen on and

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making sure people are learning more about it, getting better at it? Yes, that

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is such a great question. I love answering this question. The main reason I love

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answering this question is that the one thread that has always

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been consistent in everything that I do, because I'm a tech nerd and I

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love technology and I love to teach people about technology and how to use

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it, to design training, to learning

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experiences, whatever you want to call it, whatever jargon we want to use. But

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the thing that I've always loved the most is that thread of

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being able to design something that helps people learn something. Right?

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I don't care what you use. You can use a mobile app, you can use

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VR, you can use an email. It doesn't really matter to me. So much like

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the mode, right? You know, camtasia

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videos. Great. But what has happened,

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I feel like, in more recent years,

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AI, is that we keep getting further and further away

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from remembering that we're teaching people, and it's become more and more about the

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technology and less about that opportunity

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to connect with people and help them do a thing, help them learn a thing.

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And the reason why I do this work is that I

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love seeing the light bulb moment when you

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learn something new. You know, it's like, oh, my gosh, I didn't know how to

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do this. Now I know how to do it. And so I think that what

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has happened is when you talk so much about the technology and

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you forget that there's a person on the other end of it,

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then you're missing a huge opportunity, and sometimes you're

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actually working against yourself to do exactly the thing that you set out to

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do. And forever. I mean, I

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started my first kind of experience

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with accessibility, as most people think of accessibility, like helping

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people learn that have access to training who might

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have different disabilities, was back when I was working at

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Carmax, and I trained folks in a classroom

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environment that were either completely blind or had low

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vision, and they were jaws users,

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these jaws screen readers. And this is a long time

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ago, right? And technology years, for sure. And

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so I had all this experience over the years

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using different types of technology to teach people

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and in learning about how we can make things more accessible. But it was just

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always kind of part of my work. It wasn't the thing that I talked

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about, right. It was always just. It was just how I worked. And I was

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very fortunate to go work for an organization

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called learning ninjas, which is now build capable. And

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in doing that work and working with other people who cared

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so much about creating accessible learning

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experiences, I found that I learned a lot about digital

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accessibility, but I didn't really talk about it by itself. Right. I

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just talked about it. Like, if I'm making a video, I just assumed people

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knew. Make closed captions, right, and then give people

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a transcript. It was kind of a. It was an assumption.

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And what I found is that the more that we talk about

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tools like AI, and it's like, oh, now AI can do this, and, you know,

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this tool can do this. And I'm like, hold on a second. This is

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really pretty garbage, right? Like, this is not.

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You're not actually meeting your goals anymore. I felt like we keep getting further away

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from that. And in a time where we're talking so much about robots

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doing things for us, which also, as a nerd, I get very excited about.

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I also want us to remember that there are people on the other end of

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this, and those folks. It's not just folks who

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have disabilities. You know, if I were to ask you

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to imagine in your mind's eye what

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you think about when you think about accessibility, people typically will tell

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me, I think about someone who uses a screen reader, someone who's blind,

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someone who is deaf or hard of hearing, someone who

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uses a wheelchair or a cane, and you have these

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mental pictures of what you think about with

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accessibility. And people don't typically think about, oh, I'm in an

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area with low bandwidth, or I don't have access to Internet, or they don't

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necessarily think about, oh, I might have someone

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that is dyslexic, who is colorblind, who has,

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you know, uses a hearing aid, but isn't deaf

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or hard, like, necessarily hard of hearing, but may have some other

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reason why they're using that. They may be using a screen reader because

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of, you know, some folks who have

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autism, you know, or who are autistic. And this is all a

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preference. So when you start to talk about different disabilities, folks prefer

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different ways to refer to different disabilities. And so I got into all of

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this, and I was like, there are so many opportunities to learn how

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to be better designers. If you remember, you're designing for people,

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how can we be a better designer?

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And if you start to go down the rabbit hole of,

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okay, is there someone in my target audience that

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is, fill in the blank. You're going to wear yourself

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out. You can't. And also, people are not going to disclose this

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stuff to you. They're not necessarily going to tell you. I mean, Diane Elkin

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says, okay, of course. Why would they? Right. I can't imagine a reason why I

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wouldn't disclose a disability to my employer. But, you

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know, you think about these things, and it is, it

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is, it is an exercise in futility to try to

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identify who has what disabilities and accommodate them.

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A better practice is something that we can take from the field

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of, let's say, ux, of user experience,

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universal design. And what can I do to remove

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barriers? So can I ask a question here? Because I do get the sense,

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like, the one thing you said earlier was that it's just kind of become what

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part of what you do? And I don't think that's true for most. Right. It

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hasn't. Hasn't gotten injected like, oh, I always just do closed captions.

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Right. That may be like, oh, well, hey, guess what? You gotta do closed captions,

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because otherwise, as a business, you might get sued or you

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might be in trouble. But what I'm wondering about with these

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practices is what

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can someone do to start getting to that point where it. Because

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no one's going to disclose to me all the things that I need to do

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for them. But what can I do to start making that just part of practice

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that I get better at this? Because even if I'm not doing 100%, at least

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if I'm doing zero now and I get to 10%

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or 30%, I'm doing a lot. It's a lot better. It's not perfect.

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We still need to keep working on it. But so what would you suggest? I

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love this question. And you have also asked the

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Pandora's box question, which is, I like whatever

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answer I give you, there are a gazillion more things. Right? Of

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course. So what I would tell folks, if you were to pick one

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thing to get started, and let's focus on video, right? Yeah. That's a good place

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to start. That's visual audio. Makes sense. Okay, so I suggest

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that in your video storyboard,

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you add the fields for your transcript. You're

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already writing what your spoken

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words will be, what visual cues you're going to use. Right.

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So in your storyboard, can you go ahead in your scripting

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and think about it, not just from the script for the video, but from

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a transcript perspective, could you also describe

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sounds? So like descriptive text, right? Yes.

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Sounds that aren't spoken word, if there are any.

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Let's say there aren't. Can you also describe the visuals that are happening on

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the screen? Like, let's say it's an instructional video, and I'm describing

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how to do something. Let's say I'm working with a machine

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or a product, and I'm describing this product. Can I

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think about that in my scripting as describing also what I'm

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showing? And there are multiple ways to do that.

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But thinking about it from how would I be consuming this video

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if I couldn't see it? How could I also

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be experiencing this video if I can't hear

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it? Right? If I can only see? So I'm looking at closed captions,

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vice, other side of that, do I need to create a video that

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is giving me the descriptive,

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basically an audio description of what is also happening on the

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screen? There's music playing. Well, you wouldn't describe

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that for you would in closed captioning. You would

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do that in a transcript. Right. And you would. For

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your audio, you would want to have a

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spoken description of anything that's being demonstrated that somebody couldn't

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see because, right. If you can't see the video, you can still hear

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it. But what if I'm doing something, I'm showing something on the

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video that's not being described aloud. Right. So there

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are different ways you can do that. So you have to start to get into

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this mindset or establish this mindset of how

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might a person experience this video in different ways. So can

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I do it without looking at it? Can I experience this without hearing

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it? And the thing is, is that it's not just folks

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that are deaf or hard of hearing or that are blind or visually low

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vision. It is. I use closed captions all the time. I

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have them always turned on, made by default. And it is

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folks that are neurodiverse and

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that can fall under dyslexia, autism spectrum. They

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are all of these different things that you're never gonna know about some

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people, ever. And sometimes they don't know that about themselves.

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And so they just know, I can't, I can't with this

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video. That's basically, I just can't, I can't with it. And so giving

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people, Meryl Evans is an accessibility advocate,

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and she talks about, and this is a universal design concept,

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specifically universal design for learning. UDL is always

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give two options. Give people two options, right? Give them two ways to

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consume this information, if you will. And so just starting to get into that

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mindset and working it into your design process, because if you start

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doing this stuff later, then it's hard. Gotcha. Then it's time

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consuming, then it's like, oh, I didn't think about it. Now I have to retrofit

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this stuff to do it. And now it is a process.

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You have to practice this constantly. And folks who've

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been doing this for years, I've been doing this for a long time. I mess

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up all the time. I learn something new all the time. I'll do a thing

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and I'm like, oh, I never thought about it that way. Or somebody might give

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some feedback and I'm like, oh, I never actually thought about that. And so I

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take that and I do it the next time. Right? And so it's like you

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could continue to evolve. So what I suggest to people is

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like, just start to do a thing. Now, if you're not doing closed captions,

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start making them. If you're not adding any kind of audio description to your

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closed captions, start doing that. Right? If you're not

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creating a transcript. Start doing that. Like, just start doing a thing.

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And then you get that into your practice. Then you do the next thing. That's

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the thing that's exciting. And everything that you do, it's like you're becoming a

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better designer because you change your design process

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based on what you learn from doing these things. It's super cool.

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No, I love that. And you actually answered my

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next question. Because even though I knew it was a Pandora's box, right? Yes.

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Because the next question is like, well, gosh, how do you get started? And you

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just. I love that. That this is iterative and you just gotta keep

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improving, getting better here by a little bit, there a little bit of.

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But it makes a big difference overall. Yes, it's a progress

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over perfection approach. Again, I'm quoting Meryl Evans. But it

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is, you know, I'm gonna do this thing now, acknowledging

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that I'm not gonna do all the things. Yeah. And then I'm gonna

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get really good at this thing, and then I'm gonna introduce the next thing. Because

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what I can promise you is when you start doing one thing, people will start

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to give you feedback and they'll be like, oh, that's cool. You have captions on

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your videos. What about this? You know, the other thing I like

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to prepare people for is when you do a

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good thing for accessibility, inevitably someone will come

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to you and be like, you did that thing completely wrong. You should have been

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doing this and this and this. And what I would tell people is like, ignore

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the haters, because those people,

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they have good intentions. Right? And so I try to

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encourage people that when folks give you that feedback, it's because

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for folks who need this stuff, it is so incredibly frustrating

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that we're in 2024 and they don't have access to

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certain information today. Right. It gets so

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frustrating. And so these folks were like, come on, you

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know, tell me you already had the script. You couldn't give me a transcript that

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I could download? Like, you couldn't run this through Otter AI and give

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me a closed caption? Like, why? I don't understand why you

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can't, why we're not thinking about this yet. And. But for somebody

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who's never made that part of their practice or didn't even know and wasn't aware,

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like, it's not a blame placing thing. It's just like, okay, you know

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the thing. Be prepared because somebody inevitably may complain, but

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you're doing the good thing. Like, you're doing the cool thing. So don't let that

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get you discouraged, because there's so many people that we're all rooting for you, right?

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Like those of us who are like, yes, yes, you did a good thing. And

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it's like, now, now there's another thing that you can try.

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But, you know, as training folks, we're

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overwhelmed with stuff that we need to

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learn. You need to learn ux, you need to learn visual design, you need to

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be a programmer, you need to learn xapi, you need to learn how to use

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this tool and that tool and videos and closed captions and alt text. And it's

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just like, please, I just. We have a

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little bit. And you also need to learn the thing that you need to teach

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people. And it's just, it can be so overwhelming to

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do this job. But the thing is, the reason we all do it is because

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we love helping people learn something, right? Absolutely. And so I look at

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it as just like, this opportunity, like, I want. So this is

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a Sarah thing, but I want to be, like, the best possible designer I could

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possibly be. I want to know. I want to know as much as I can.

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And sometimes it gets discouraging when you don't know the thing or you don't know

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how to do it well, but when you start to do it and practice it,

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and then you start to get good at it, and then somebody's like, hey, how

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did you do that thing? And you're like, oh, let me show you how I

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did that thing. Then that's the thing that gets exciting, right? And so I just

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hope that people will try, try something new. Try adding some

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alt text to your images that you're gonna put in your next elearning or whatever.

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Like, just start doing a thing, and then you've opened the box and you're

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like, oh, and I could also try this thing and that thing, so love it.

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Well, Sarah, I think that's a really good place for us to kind of wrap

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up to try. If people want to learn more from

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you, how can they connect with you? I have a great opportunity

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for folks to actually jump into this.

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So if you go to buildcapable.com. Okay. We'll list

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that in the stuff below. Forward slash accessibility.

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It takes you to the page that we have where we have an accessibility

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primer, which is like ten things you can be doing and steps,

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directions that you can download. We don't even, like, take your information. You can

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sign up for our mailing list, and that's great. But you can access that and

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just start. Go for it and then let us know how it works out for

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you. And say that URL one more time. It is

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buildcapable.com forward slash accessibility

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perfect. And I'm sure if they wanted to connect more with you, they can find

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you on LinkedIn and all that. I'm on, well, I'm not in all the places,

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but I'm on LinkedIn for sure and on the website is a good place to

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connect with me. Perfect. Well, thank you so much. Yes, thanks, Matt. You bet. All

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right, everybody, we are so grateful for Sarah and sharing this because I think this

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is a thing that effort of trying, doing the iterative approach.

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It's so aligned with what we talk about, particularly when we talk about images and

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video. There's so much that we can do just to make it a little bit

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better for everybody to help them out, take some time,

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figure out what's the next thing you can do and iterate and then

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level up every single day. Thanks, everybody.

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