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#156 - Hospitality Meets Barry Makin - Lessons that build leadership
Episode 15613th September 2023 • Hospitality Meets... with Phil Street • Phil Street
00:00:00 01:15:00

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Another corker for you again this week as I got some time with Barry Makin, General Manager at Cromlix, the hotel known for its famous owners, Kim & Andy Murray.

Barry's journey is immense, having worked his way through some quite outstanding hotels and not arriving in Hospitality until his late 20's.

As always, we get through loads including:-

  • The Murrays
  • Starting in the Army
  • Army to Police
  • Moving to hotels out of necessity
  • Having the right people around you
  • Mistakes
  • Making progress in the bar
  • The bonds built through hard work
  • Mindset, Wax on Wax off Leadership
  • Success and Failure
  • Slaley Hall
  • Cameron House
  • Career errors
  • Covid
  • Cromlix
  • Community

And so much more.

There are so many wonderful lessons of leadership throughout our chat and it was a total joy to spend time with Barry and learn all about him, his journey and the amazing Cromlix and the plans they have for it.


The Guest

Barry is the general Manager of Cromlix Hotel in Scotland. Cromlix is a 5 star hotel just outside Dunblane and is owned by Kim and Andy Murray. This year has seen Cromlix move away from a management agreement contract to self management and undergone a significant refurbishment and repositioning to be more reflective of its owners style and personality.

Cromlix Instagram - @cromlixhotel

The Sponsor

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to

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