In this episode, Kev and Tracey welcome Des Payne from the British Horse Society to talk about towing horses, overcoming anxiety, and building confidence on the road.
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Des, welcome to the podcast.
2
:Can you introduce yourself, please?
3
:Des: Yeah, so, hi.
4
:Thanks very much.
5
:So, I'm Des Payne.
6
:I'm the safety manager for
the British Hore Society.
7
:, And really our, our role is to
support , our riders, , and non-members
8
:to find relevant information to help
them and their four-legged friends to
9
:get to where they want to be safely.
10
:Tracey: Lovely.
11
:Oh, thanks Des.
12
:And it's just to explain to people
if it feels a bit clunky, it's 'cause
13
:we've sort of done this episode a
bit backwards where we've talked
14
:about it and we had a conversation.
15
:We had a conversation before then
getting Des to introduce himself
16
:because obviously everything that we've.
17
:Sort of said is come together
in a really useful, helpful way,
18
:Kev: and we pressed record
19
:Tracey: and we press
record, which is brilliant.
20
:So glad we did that.
21
:So Des, your idea was to
talk about towing, towing.
22
:Horses, but also expanding
that out and the nerves and
23
:anxiety that that might bring.
24
:Tell us a bit more.
25
:Des: So obviously the, transporting
that horse element is, how can I put it?
26
:It, it's people's mind thought is that.
27
:They're traveling their loved one.
28
:That's a real strong bond that is not
in their child's seat behind them.
29
:In the, um, comfort of that one vehicle.
30
:Especially when obviously when you towing,
you are in another connective, um, part
31
:of the, part of the vehicle's trailer and.
32
:That has so many risks to it.
33
:Now, the people I, I talk to is, it's not
necessarily about , their safety checks.
34
:The anxious people are
really safety conscious.
35
:they go overboard on, on all their checks.
36
:They're well prepared, they're planned.
37
:What I would like to really gain
is what advice could we give them
38
:for, , what's outta their control,
the other people on the road.
39
:And I think that's the important
piece, is to try and calm their
40
:anxieties down, in when they're
transporting , their loved ones.
41
:Tracey: So that bit that you said
there about anxious people, their
42
:safety checks are absolutely fine.
43
:That follows through with other
things that we hear and that
44
:we've spoken about, isn't it?
45
:So that shows up in the research that
very often somebody , who's experiencing
46
:anxiety as a driver, and of course in
this case, it's not so much about the
47
:driver as the towing, that it does
often mean that they're vigilance.
48
:What they're looking out for,
their sort of, their awareness,
49
:I suppose , is spot on.
50
:, It's not that they're careless,
, it's the, exact opposite.
51
:So, yeah.
52
:The safety piece is there.
53
:I suppose I've never really thought
about the fact that it is different
54
:to having a child in a car seat on the
backseat behind you, because actually
55
:in this case, your loved one is in
a separate vehicle, a separate part.
56
:I can't think the right word.
57
:Kev: It's not part of what you are in.
58
:Tracey: They're not in your vehicle.
59
:Kev: I mean, I used to do a lot of, I used
to drive lorries with trailers and you
60
:know, that's, but it was just a cargo,
it was never the cargo of importance.
61
:Tracey: Yeah.
62
:You
63
:Kev: know, and I think people
don't realize sometimes.
64
:What it's actually like to
actually drive just a trailer.
65
:I mean, some horse boxes are quite,
they're quite thin and small compared
66
:to sort of like someone delivering
for Tescos, you know, they're, they're
67
:gonna be, is very different sizes.
68
:And those trailers do move, don't they?
69
:The smaller ones do move quite a lot
70
:and I, I think potentially it's that
the other people on the roads don't
71
:realize that , for starters, you know,
that's part of the problem I feel.
72
:Um, but also for the people driving those
vehicles, I would've suggested most people
73
:have training to do that, I would've said.
74
:Is that, is that true Des Uh, well.
75
:Des: The trailer license was actually
re revoked a few years ago Now, there's
76
:not been a real evidence to say that the
leisure drivers have taken up training.
77
:we at the British Haw Society absolutely
want to support our, our community by
78
:informing 'em that, you know, go and
seek professional, um, driver training.
79
:But there, there is no law obviously
requirement anymore to, to do that.
80
:so I am sure again, the anxious person
will go and seek that to get the best
81
:possible sort of, you know, outcome
when they are , towing their horses.
82
:but . It's a real, is it a skill
fade if you are not doing it often?
83
:So that's where I would like to, , really
sort of, , speak to our equine community
84
:is if you are that anxious driver
is to go out in the trailer without
85
:the horse in, as much as you can.
86
:and then do smaller trips
with your horses perhaps.
87
:So you're not necessarily going
to that show at the weekend.
88
:You're not going to that
leisure ride that is probably
89
:10 miles away or 15 miles away.
90
:You are just driving two or three miles.
91
:Picking up each time
that type of confidence.
92
:and therefore your horse is getting
used to being transport more regular.
93
:And also then you are feeling
perhaps, potentially a little bit
94
:more confident in your abilities and
what others are doing out on the road.
95
:, Kev: I was gonna ask a couple of things.
96
:Is it because.
97
:it's an experience thing.
98
:So they, they might do it once in
a while because , they have stables
99
:and the horse is at the stables and
they visit the horse at the stables.
100
:So they don't really do it that often.
101
:And when it comes to it.
102
:It's like, okay, I've gotta
be really careful here.
103
:Do they, do they change the way they
drive because of the cargo they've got?
104
:Or do they change because of
They're not used to doing it?
105
:Or is it a mix of both?
106
:Could, could be a mix of both.
107
:Des: You know, the person who, was
very upfront in speaking to myself, she
108
:wants to drive more frequently, but it's
her anxiety that's getting in the way.
109
:So she, does around three to five,
Days driving a month, which actually
110
:compared to some that's, that's
a lot more than others would do.
111
:and each time, and she's been
driving now for, um, a number of
112
:years, she still feels anxious.
113
:Tracey: Yeah.
114
:So there's a, so I mean, the great
thing with that individual is that
115
:they're not avoiding, because one
of the things that we know is that.
116
:If your brain sends you a signal to say,
well, don't wanna do that, and you find a
117
:way of avoiding doing something that you
are anxious about, then what that does is
118
:that strengthens the urge and the messages
from your brain to keep avoiding it.
119
:so it's great that she's not avoiding it
because avoidance breeds more avoidance.
120
:So for anybody who is avoiding doing
something who, who is avoiding towing
121
:their horse, then the likelihood
is, is that avoidance is just
122
:gonna become more and more, more.
123
:I think what's interesting about that
person is generally what happens is.
124
:We do something.
125
:So that idea of doing those very
small practice runs is, is spot on.
126
:That's exactly right.
127
:Because obviously when something's
a new skill, we do it as a novice.
128
:Um.
129
:Our brain doesn't know how to do it, or
it might know the theory of it, but it
130
:hasn't had the experience of doing it yet.
131
:So our brain has the experience of
doing it and it makes a connection.
132
:It's sort of like, this happens,
this happens, this happens.
133
:The more we repeat it, the more familiar.
134
:Those connections, those
pathways in our brain become.
135
:And so our brain tends to start to
settle down with repetition because
136
:the more we repeat it, the more we do
it, the more experience we gain, the
137
:stronger those neural pathways become.
138
:And if everything's gone
well, then normally that.
139
:Sort of turns into a level
of experience and confidence.
140
:So it's interesting that that's not
happening for that particular individual.
141
:'cause I agree three to five
times is, is not avoidance.
142
:Des: But actually what has been said
was that because she has to make those
143
:trips, so actually by having to do those
trips, that's making a, not a void.
144
:But
145
:Tracey: yes.
146
:Des: doesn't go out and continue
that in between those, those areas.
147
:So there could be an element to
what you've, what you've said.
148
:Tracey: Yeah, definitely.
149
:So if she's avoiding it when she
doesn't have to do it and is only
150
:doing it when she absolutely has to.
151
:So my next question then would be,
it would be interesting to know what
152
:are the thoughts that she's saying to
herself while doing that drive because.
153
:I am guessing if she's only doing it
almost under protest because she has
154
:to, it's like, I've got no choice.
155
:I've got to do this.
156
:So the running commentary in her
head could be going something
157
:along the lines of, I hate this.
158
:I don't like this.
159
:Oh God, there's another car.
160
:Oh, I, you know, have
I, have I gone too fast?
161
:Do I need to break?
162
:You know, and sort of like
this, sort of like doubting,
163
:second guessing uncertainty.
164
:Helpful thoughts.
165
:So if her experience of three to five
times a month is actually filled with
166
:those thoughts, negative thoughts, and we
know again from the research that actually
167
:the biggest cause of drive any sort of
driving anxiety is negative thoughts
168
:going round and round in the head.
169
:The what ifs?
170
:The, I'm useless.
171
:I can't do this.
172
:Oh God, I hate this.
173
:Those sorts of thoughts.
174
:Thoughts.
175
:Cause massive anxiety.
176
:So when you are looking at those
connections and those neural pathways,
177
:if actually she's doing that sort of
driving with those sorts of thoughts,
178
:three to five times a month, she could
be becoming more anxious and hating
179
:it more and more and more because of
the things in her head rather than
180
:focusing on the positives of the drive.
181
:I'm thinking when we were talking
to Adam, he talked about this
182
:virtual reality, didn't he?
183
:He said that with anxious drivers,
it's almost like they, there's this
184
:virtual reality, this parallel universe.
185
:So there's the fact that actually
this lady who's been talking
186
:to you, she is successfully
towing her horse from one place.
187
:To another three to five times a month.
188
:So the, the actual reality is that
she's towing successfully, safely.
189
:Everyone's arriving where they should.
190
:Fit state.
191
:So that's the actual reality.
192
:But her parallel universe is what's going
on in her head where she, if she was to
193
:replay those journeys, it would be full
of difficulty, negativity, what ifs.
194
:Nee.
195
:And so it's almost like these
completely two different
196
:realities, one alongside the other.
197
:And I, I think that could
be what's happening with the
198
:person you are talking about.
199
:Des: No, that's, I'm sure
that's absolutely, um, you know,
200
:really helpful to, to hear.
201
:I would say a general sort of concern
when I, when I've been going up and
202
:down the country talking to people, is
actually being stuck in traffic with the
203
:horses and, and, and also the extreme
weather conditions at the same time.
204
:So whether you're on a highways and
the motorway breakdown, , not they've
205
:broken down, but there's a breakdown
ahead of them that's closed the road or
206
:reduction in, in speed, or even stopping
for a period of time where then the
207
:horse gets then a little bit agitated.
208
:You can feel then as you mentioned
earlier, the trailer type into
209
:to sway because it's like the
children in the backseat, if I
210
:refer to that, are we there yet?
211
:Are we there yet?
212
:And you know, after that, that moment
where the horse does get a little
213
:bit gie, that can be, you know, quite
intimidating because you know, you've
214
:got that sway, sway of the box.
215
:and there's, there's nothing really.
216
:I believe that anything can be done if
you are stuck on a, on a major network,
217
:apart from you could call the highways
department and actually say and use
218
:your, what, three words as, as a map.
219
:Say, I am stuck in this three
square meter, you know, uh, route.
220
:I'm aware there's an incident up above.
221
:I just want to inform you that there's.
222
:A horse and he's getting
a little bit agitated.
223
:is is there anything you can do perhaps,
because obviously we all know you cannot
224
:use the hard shoulder just to get off
on the next slip road without a police
225
:escort or, um, a highways agents.
226
:Kev: Well, and that goes probably
back to smart motorways where there's
227
:not a hard shoulder even to do that.
228
:And that might well cause that, anxiety
to really go, high because people
229
:will probably feel stuck or stranded.
230
:And then what do I do?
231
:How do I get out of this?
232
:You know?
233
:So again, it's all of those
thoughts about something that's
234
:not actually happened yet, but
the thoughts of what might happen.
235
:And I think that is something that we deal
a lot with, with drivers where, you know,
236
:it's the thoughts of what might happen.
237
:, There's no rhyme or reason to it.
238
:It's just a thought of what, well,
if this happens, what did I do?
239
:, Tracey: I think one of the things
that I'm thinking there is.
240
:That is a normal, natural situation that
would be a bit anxiety provoking and
241
:I think to imagine, to assume or hope
that, oh, can I get rid of this anxiety
242
:so that I'm not worried if that happens.
243
:Actually, I think there is a reason.
244
:I think it would be a sort of,
well, no, in that case, I think
245
:most people, even the most.
246
:Experienced person towing horses
would be surely be going, oh
247
:God, what am I gonna do now?
248
:Uh, you know the horse, you, you know,
each person knows their horse, don't they?
249
:They know their horse's personality.
250
:They know whether their horse is
gonna be chilled out about this.
251
:Or not.
252
:so I would imagine it, it, you
would expect for anybody to
253
:have a bit of a spike there.
254
:A bit of a, oh, no moment.
255
:It's just maybe to the what extent.
256
:So I think there is a
thing about accepting it.
257
:Obviously having a plan.
258
:If you have a plan, if you are like,
okay, what can I do in that situation?
259
:Well, I could do what you just said.
260
:That advice of, you know, finding
out, letting the highways agency know,
261
:sharing you what three words to see
if there is anything can be done.
262
:I guess your preparation before your
trip to, make sure that what you've got.
263
:In your horsebox covers for a
longer than expected journey.
264
:Kev: Yeah, yeah, yeah.
265
:I was just, I mean, the, the, the
phrase that came to to mine is, you
266
:know, I always look for a solution.
267
:That's literally what I do.
268
:I try and think of a solution.
269
:And it's having these solutions
probably in a card format.
270
:You know when people buy a Horsebox
trailer for the first time or
271
:they go for training and it is
having that card form say, look,
272
:if this happens, what could I do?
273
:I could do the highways Agency Z by Magic.
274
:Tracey: Okay, Des tell people
what you just showed us.
275
:Des: So, we at the, again, at the British
Horse Society on the transportation
276
:page of our website, we have, a
little travel guide that's actually
277
:got a horse on the front and says.
278
:Are you sure it's safe for me to Dr.
279
:Uh, to travel?
280
:So the, all the preparations
beforehand, there's also some
281
:useful, um, hints and tips, yes, it's
mainly for, uh, for trailer towing,
282
:but you can put it change it for.
283
:Your Horsebox.
284
:And on the other side it's a little
bit more about breakdowns, drive,
285
:planning, weather conditions,
who there's some useful telephone
286
:numbers, what we haven't put on there.
287
:It is just these, um, other things
that you might not think of.
288
:So.
289
:If you have broken down, for example,
and your phone is fully charged by the
290
:time you've left home, have you got a
phone charger that you can keep topping
291
:up the battery in case you're out there
for a little bit longer, so you've, you
292
:can keep your comms, have you got your
vet's telephone number to hand if you are
293
:fairly local in, in a sticky situation?
294
:And your, if you plan for, if you plan
for the worst, potentially this isn't
295
:on the car, but if you do plan for the
worst, and actually you're so much better
296
:prepared, you can actually just take it
in your stride, go through your list.
297
:And, uh, you, you've managed to actually
reduce your anxiety is the way, I look,
298
:at things, but yeah, you can request it
from our website and we can post these
299
:out, um, you know, to a, to anyone.
300
:and it's a, yeah, , just a , handy guide.
301
:Tracey: See,
302
:Des: there you go.
303
:Yeah,
304
:Tracey: there you go.
305
:You are in card format and here's one
like Blue Peter, but but you, you're dead.
306
:Right?
307
:It is that thing of if you have a
plan, if you know what to do, just
308
:that in itself can reduce the anxiety.
309
:It's that not having a clue.
310
:It's when something happens and
you instantly go, what do I do?
311
:Just that phrase gives you anxiety.
312
:At any point when you, you don't know
what to do, you're gonna feel anxious.
313
:It's a normal, natural thing.
314
:So yeah, the, better prepared you are.
315
:It doesn't mean that the situation won't
be anxiety making when it happens, but
316
:at least you'll feel more in control.
317
:And it comes back to that
thing of what can you control
318
:and what can't you control?
319
:Des: Yeah, and I think.
320
:Again, other conversations that we've,
we've had with people is going back to the
321
:other drivers out there where they see a
slow horse box going around the slow rural
322
:roads around the corners or slowing up in
plenty of time to go to the roundabout.
323
:And then you've got all the
cars that are trying to cut in.
324
:And then causing, you know, more
braking, which then obviously
325
:unsettles unsell the horses.
326
:So it's not the case where, , our
drivers, when they're pulling horse
327
:boxes, is trying to, make everyone
tail back for two or three miles.
328
:It's the case where they are looking
for those bends to keep the horse, , in
329
:a comfortable and stable position.
330
:And if you really think about it, . A
loose partition tied to a piece of
331
:string so they're not strapped down.
332
:All four limbs can move.
333
:Uh, and they find their own balance,
and the horse finds its balance by
334
:being able to stretch its neck and head
and put his feet in each four corners.
335
:and then once that disrupts by
either heavy braking or corners
336
:going in , too fast, , that's
when you know things might happen.
337
:So it's.
338
:Being mindful of the drivers behind
that, you know, don't tailgates and
339
:don't squeeze into any large, you
know, any HCV driver, you, you know,
340
:if you've got a heavy cargo, it takes
that longer distance to stop anyway.
341
:But with a horse you could still,
you know, really unsettle it and
342
:actually make it , fall over.
343
:So , that's the point really.
344
:Kev: I think it's when in those
situations where sometimes for myself,
345
:when I was driving the lorries, and
this would be the same for probably
346
:your people that are towing horses , in
the horse box is you always feel
347
:that you're doing something wrong.
348
:Because you'd not fitting in with the
norm, you know you are doing something
349
:different because of what you are doing.
350
:So you've just mentioned , you
don't go the normal speed as if you
351
:were in a car up to a roundabout.
352
:Now there's a reason behind that
and sometimes what you have to do,
353
:I feel, is just be kind to yourself
and just remember, or remind yourself
354
:the reason you are doing that.
355
:This is the reason I'm doing this.
356
:So rather than have that, thought
process of I'm doing something wrong,
357
:everyone's thinks I'm slow, everyone's
gonna be jumping in front of me.
358
:It's just as soon as you notice
you are saying those thoughts,
359
:it's coming back to the, the reason
I'm doing this is 'cause of this.
360
:I'm okay.
361
:I'm doing this because of this.
362
:That out loud, even saying
it out loud to yourself.
363
:'cause sometimes you might be doing
this on your own, it makes you
364
:feel better because it's almost
like someone else has told you
365
:it's okay to do what you're doing.
366
:and that can be quite powerful in itself
is, is just having that voice say.
367
:It's okay.
368
:I'm not doing anything wrong.
369
:Those cars aren't towing a horse box.
370
:I'm doing this because of this and
if I do this, I'm gonna be okay.
371
:We are gonna get there.
372
:We can then go for that
ride, or whatever it may be.
373
:So I think just sometimes being, being
kind to yourself can have a a really.
374
:Positive effect on what's happening.
375
:Tracey: Mm-hmm.
376
:And I'm gonna add in there that
actually when talking, I mean, Kevin's
377
:exactly right, that talking out loud
to yourself is really helpful because
378
:it is not just an inner monologue.
379
:when you say something out
loud, then your brain hears it.
380
:So that does add a different element
in terms of managing anxiety.
381
:But then, as weird as it
sounds, if you can add in.
382
:Talking to yourself and using your name.
383
:So it's a bit like talking to yourself
and the third person, which I know is
384
:really odd, but being like, okay, Tracy,
you're doing exactly what you need to do.
385
:And so when you use your name to
yourself, your brain hears that as well.
386
:So it's slightly odd, but there
is some research behind it.
387
:Mm-hmm.
388
:Helping to calm people down.
389
:And then the other thing
I'm thinking of is.
390
:Social concerns, worrying
what other people think.
391
:Mm-hmm.
392
:Um, about your driving is often a
problem, but in this case, actually
393
:the person who's towing they.
394
:Like Kev says that they're the outlier.
395
:They're the person who is doing something
more advanced and they're the person
396
:who actually has more knowledge.
397
:So the reason that some of the other car
drivers might be doing stupid things is
398
:actually because that driver doesn't have.
399
:The knowledge or the understanding that
the person who is towing does have.
400
:So there's something in there about
reminding yourself that actually you know
401
:what you're doing is correct, and that's
because you have that deeper advanced
402
:knowledge of what needs to be done.
403
:Whereas unfortunately, that poor
driver who's doing these stupid things.
404
:Has a lack of knowledge.
405
:So it is, it is a bit like instead of
feeling like the person who's doing
406
:things wrong, you are actually taking
the higher ground because you are
407
:more of an expert than these drivers
408
:Kev: in doing what they're doing.
409
:Des: Yeah.
410
:That's a really good way of, uh, of
looking at, I've not, I, I've definitely
411
:not thought of that myself, so, uh,
so yeah, I've taken that one on board.
412
:Yeah.
413
:Kev: It can sound really weird as
well when you, the first time or
414
:second time you start to do it.
415
:It's like it's, it's like you've got
someone in your head talking to you,
416
:which is like a weird feeling, but all
of a sudden you've got a reason to do
417
:what you're doing and it's not so bad.
418
:Yeah.
419
:And then it's like,
420
:Tracey: oh yeah.
421
:And that words of encouragement
and support with your name, even
422
:when it's coming from yourself, can
just make a really big difference.
423
:And it means that inside your
head, you haven't got any time or
424
:any space to do the, I hate this.
425
:I hate this.
426
:Oh my God.
427
:Because actually what you're doing is
you're going, right, come on, Tracy.
428
:You know, . They dunno what they're
doing, but you know, I'm more experienced.
429
:I know what I'm doing.
430
:I'm doing this for a reason.
431
:It's not their fault.
432
:They don't know.
433
:and that sort of, that those words of
encouragement to yourself means you
434
:can't in your head be going, I hate this.
435
:I hate this.
436
:Kev: Then once they've done it,
especially round roundabouts are
437
:always the, the thing for me is where
they've done the roundabout or done
438
:the hazard or whatever it may be.
439
:Say, well done to yourself for doing it.
440
:Tracey: Yes.
441
:Kev: And just say, well done, Tracy.
442
:You did well there.
443
:Tracey: Yeah.
444
:Kev: You kept everybody safe.
445
:I kept me safe and my horse
is safe as well, so well done.
446
:Me.
447
:Tracey: Yeah.
448
:And what's next?
449
:And just sort of like, focus in
and, and so then I'm thinking about.
450
:Jack who came on.
451
:So we had a racing driver come on doing
a podcast episode and he's talking
452
:about his races and what he said,
and it does relate and Jack will be
453
:going, oh God, stop making these links.
454
:'cause he is, I'm racing, drivers
stop making links to everything else.
455
:But what Jack says is, and he coaches
people to race cars as well, and he said.
456
:If I had time to think, if I was
thinking I wouldn't be winning my races.
457
:So I look at what I've
got to do at this bend.
458
:I do what I need to do, and then if
I'm on a straight, I don't then start
459
:thinking about what I'm having for dinner.
460
:I think about what's next and
what's next and what's next.
461
:So it's keeping that focus
and attention on, well done.
462
:Did that roundabout.
463
:Lovely.
464
:What's coming up next?
465
:What position do I need to be in?
466
:What speed do I need to do?
467
:How do I control the traffic
around me By signaling my
468
:actions and taking action early?
469
:And if you stick into the what's next,
focus on what's next, not go, oh, thank
470
:God I'm on a straight bit of road.
471
:Right?
472
:and say, oh, that was
a near miss back then.
473
:That could have gone horribly wrong.
474
:It's just like, what next?
475
:What's the next bit
that I need to focus on?
476
:so again, keeping that focus and
attention on the whole of the
477
:journey, and you can reflect on this.
478
:when you've arrived at your
destination safely, but while you're
479
:driving, focus on the job in hand.
480
:Des: Excellent.
481
:Excellent.
482
:I I've got nothing else to say.
483
:That's, I mean, , they were really the
sort of things that have come up on
484
:a, a frequent sort of basis stuck in
traffic, hot weather and you know, that
485
:anxiety about just, you know, what,
what we just talked about, the slower
486
:driving, the roundabouts, et cetera.
487
:I'm sure the viewers will
really appreciate that advice.
488
:Yeah,
489
:Tracey: Des . how can our listeners
find out information about the British
490
:Horse Society and in particular,
, that bit about transportation?
491
:Des: Yeah, so we have a website,
uh, and it's www.bhs.org
492
:uk.
493
:and then from there you can either
do the search bar on transport,
494
:and checks before you travel.
495
:There's lots of information.
496
:Um, but also advise to when they ride out
on the roads or if they want to record
497
:any incidents that they've been in.
498
:Um, then, uh, then again,
our dead slow campaign.
499
:They can find out more
information about that.
500
:Tracey: Lovely.
501
:And I'll just add in that we've also
got an episode that we did last year,
502
:I think, about the dead slow campaign.
503
:So that was with Alan.
504
:So yeah, so we've got some
information on that as well.
505
:Yeah.
506
:Lovely.
507
:Thank you very much.
508
:Perfect.
509
:Des: Thank you.