Good home care providers want their clients to be well supported and have their needs met. This leads to greater independence and better outcomes for the older person. Dovida (formerly Home Instead) is one such provider.
Coral has a chat with Kathryn Ewen, a networker with Dovida Perth Metro, about Dovida’s processes for supporting their clients and how they fulfil their motto of “Your life, your way.”
In this episode:
- Dovida, formerly Home Instead, is a home care provider
- Kathryn’s role as a networker
- Helping people navigate a complex aged care system
- The kinds of clients that Dovida supports
- The questions that potential clients ask
- What's important to know when you’re looking for a provider
- Eligibility for services and identifying unmet needs
- What makes a good provider?
- Investing in staff training
- The process of signing up with Dovida
- The importance of working with the client based on their goals
- How quickly a care plan is to be provided
- Support plan vs care plan
- How Dovida develops the client’s care plan
- When does funding start?
- Transitioning to Dovida from another provider
- Unspent funds
- When and how Dovida requests a support plan review for a client
- Transitioning to Support at Home
- Support under the Commonwealth Home Support Program (CHSP) won’t be affected from July 1st, 2025.
- Kathryn’s key points for getting support
Resources mentioned:
My Aged Care phone number: 1800 200 422
My Aged Care website
Connect with Kathryn Ewen and Dovida:
Kathryn Ewen LinkedIn
Dovida website
Facebook Dovida Perth Metro
Instagram Dovida Perth Metro
Connect with Coral Wilkinson:
Follow See Me Aged Care Navigators:
More about Your Aged Care Compass podcast:
Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.
We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.
Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.
Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business.
Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.
Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home.
We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.
Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones.
Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.
