Hello, The Legal Helm listeners.

Today’s episode explores a critical part of technology transformation that can often determine whether a major investment truly delivers value: change management.

We’re pleased to welcome Emily Thomas, founder of Sync Consulting, a firm that helps law firms successfully implement and optimize financial and practice management systems, including platforms such as Elite 3E and Intapp.

With expertise spanning system selection, implementation, project management, business analysis, integrations, training, change management, and go-live, Emily and her team work alongside firms throughout the transformation journey while remaining independent of software vendors and focused on the firm’s interests.

In this episode, we’ll explore what happens beyond the technology itself—how firms can prepare their people for change, navigate complex implementations, and ensure new systems actually deliver the value they were intended to create.

Stay tuned for an insightful conversation on the human side of legal technology transformation.

Your host

Bim Dave is Helm360’s CEO. With 20+ years in the legal industry, his keen understanding of how law firms and lawyers use technology has propelled Helm360 to the industry’s forefront. A technical expert with a penchant for developing solutions that improve business systems and user experience, Bim has a knack for bringing high quality IT architects and developers together to create innovative, useable solutions to the legal arena.

Today’s Guest

Emily Thomas is the founder of Sync Consulting. We’re a legal technology consulting firm that helps law firms successfully implement and optimize their financial and practice management systems, particularly platforms like Elite 3E and Intapp.I work as the bridge between the law firm and the technology vendor, making sure the technology actually works for the people who have to use it. We support firms through everything from system selection and implementation to project management, business analysis, integrations, training, change management and go-live. What really differentiates Sync is that we understand both the technology and how law firms operate. We’re independent of the software vendors, so our focus is always on representing the firm and making sure they get the system, implementation and outcome they were promised.