There have been a lot of shifts happening as a result of the pandemic: people have new shopping behaviors, they’re discovering product differently, engaging with retailers in new places, on new channels, and in new ways that are requiring brands and retailers to evolve their thinking around talking to their customers. Omni Talk has heard you! We know your marketing teams are just coming up for air after the height of the pandemic, and now the rules are changing even more quickly than customers' habits. So, we brought in an expert on the topic, Lisa Collings SVP of Client Development of Epsilon Digital Media to talk to us about how retailers and brands can get better at putting their focus on this changing customer. To learn more about Epsilon head to Epsilon.com **Sponsored Content** Music by Hooksounds.com

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