It's the Week of Launch: Like Butter Kitta Parts v2, Like Butter Website, PDX CNC Dust Boot (Baby Pants).
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HOSTS
Jem Freeman
Castlemaine, Victoria, Australia
Like Butter | Instagram | More Links
Justin Brouillette
Portland, Oregon, USA
The host will let you in soon, the host this, this summer, this
Jem:Is that why you were it
Justin:yeah, no, I was trying to get the damn 3d printer
Justin:to start on the next thing.
Justin:Yeah.
Jem:can't rig up the deck cuz it sample
Justin:I don't, I don't know how to loop it back into your
Justin:audio and to record it yet.
Justin:I there's an app for that, but it's like a hundred dollars and I don't wanna buy it.
Jem:pad.
Jem:Yeah.
Justin:How's
Jem:Mm.
Justin:it going?
Jem:Yeah, pretty good.
Jem:Feeling okay.
Jem:How are you?
Justin:Pretty good.
Justin:Pretty.
Justin:Pretty great, actually.
Justin:I've finally somehow done well with the printer enough that it's working
Justin:on its own to print full fricking parts that don't have issues, no problems
Jem:Delicious.
Jem:How did you solve the sagging on the back?
Justin:flipped it upside down.
Jem:Yeah.
Jem:Cool.
Jem:Cool.
Jem:Awesome.
Justin:So simple.
Justin:I mean, I had to do some crazy support prints, but now I'm
Justin:trying it without the support.
Justin:Yeah, that was a huge win.
Justin:A lot of bashing my head against the same thing over and over.
Justin:It felt like I saw you got some pretty sweet wins with your uh,
Justin:new call it that makes let you do square pieces in the pencil.
Justin:Sharpen.
Jem:Yeah, I was watching those videos back last night.
Jem:I think I was grunting quite a lot on camera.
Jem:I um, do you know what a Wallaby is?
Justin:Vaguely.
Justin:Yeah.
Jem:I had a run in with one on my bike yesterday, mine after 14 months
Jem:of commuting that route on that cargo bike, I finally hit a kangaroo basically.
Justin:oh.
Justin:I was thinking it was something how's it different than a kangaroo smaller.
Jem:They're just smaller.
Jem:Yeah.
Jem:Perfect size to get right under your front wheel and just like send you for six.
Justin:Oh,
Jem:I'm a little sore this morning
Justin:you look pretty good for having crashed.
Jem:I'm sure that little Wallaby's very sore as well, but I couldn't
Jem:find it when, by the time I'd sort of climbed out of the mud.
Jem:Couldn't see it anyway.
Justin:They're like a cuter version of a,
Jem:Mm.
Jem:They, they're pretty cute.
Jem:And they're really skittish.
Jem:They've got no road manners and they just go
Justin:a
Jem:straight across.
Justin:oh, wow.
Justin:This is not a problem I've ever had.
Justin:Honestly,
Jem:you must have other things that jump out in front of you shortly.
Justin:we've hit deer before.
Jem:Oh, much bigger.
Justin:Yeah.
Justin:Nebraska.
Justin:Oh man.
Justin:Sorry that did it hurt your bike?
Justin:Did it hurt
Jem:Mm, no.
Jem:Thankfully the bike bike seems pretty good.
Jem:I was fully, fully wrapped up in my winter gear.
Jem:So I was pretty well protected when I hit the deck.
Jem:So yeah.
Justin:one of those like crazy like an airbag, that inflates around your head
Justin:when you crash, like the Danes have that
Justin:. Jem: That'd be sweet.
Justin:Well, those are so cute.
Justin:I'll have to show my wife.
Justin:These she'll
Jem:You can't have one.
Justin:Sounds very illegal here.
Jem:It is.
Jem:Yeah.
Jem:So you seem busy this week.
Jem:Lot's going on?
Justin:I, Ricky was out yesterday and,
Justin:I got an enormous amount done.
Justin:Not that it's Ricky's fault that I don't normally, but I just, things
Justin:were working for once and yeah, I mean, I printed this little jig, too.
Justin:What we came up with that you put on the dust boot plate
Justin:so that you can side drill.
Justin:And I just tried that out.
Justin:So it's got like a hardened steel.
Jem:Ah, yeah.
Jem:Nice.
Justin:I haven't pushed it all the way in yet, but
Jem:Is, is that actually a drill, insert product or have you used something else?
Justin:think it's called a bushing technically, but it's the
Justin:exact size of the drill we use and it's made to go into plastic.
Justin:The part that's in there is smooth currently.
Justin:And then I think that's all the more needs, but we designed it.
Justin:So it goes all the way in, but I, it fits up so nice.
Justin:And then you can do a side drilling without it slipping or moving on
Justin:you and it's supposed, it should align just perfectly, but this
Justin:is two hours of printing, right?
Justin:Like it solves such a difficult problem otherwise.
Jem:Such a
Justin:So cool.
Jem:good use.
Jem:We're having trouble getting one of our favorite fastener system is
Jem:the lamella Cabernet, which is the little plastic puck that drops in.
Jem:And this seems to be a worldwide shortage at the moment.
Jem:We can't get any for months and we specify them into pretty much all our custom
Justin:Oh, man.
Jem:Cabinet projects.
Jem:There's this, this little guy.
Jem:And we joked, I joked with Josh the other day of like, why can't we
Jem:breed them if we can't buy any let's print our own, which is getting mixed
Jem:reception here amongst the staff.
Jem:But but what led me to that thought was well chatting yesterday.
Jem:And like, there must be, you know, there's obviously other systems we
Jem:could use to put our cabinets together.
Jem:Why don't we just shop around and find a different system, which is annoying.
Jem:Cause all our fusion templates are built around this component, but you
Jem:know, a lot of other cam and pin systems need that side drilling operations.
Jem:So little widgets, like what you just made are perfect for doing beautiful side
Jem:drilling operations without too much pain.
Jem:So yeah, we might shop around.
Jem:We'll see.
Justin:I would, I don't know those things very well.
Justin:I've looked at 'em a couple times seemingly fairly popular here.
Justin:I dunno why you wouldn't be able to print it cause it's just
Justin:holding something in place so that another thing can grab onto it.
Justin:Right.
Justin:Kind of
Jem:Yeah, it's a pretty simple part.
Jem:I think what makes me a little bit sort of wary of it is a structural integrity
Justin:Yeah.
Jem:and be, having the, the Swiss hardware police on doorstep.
Jem:I see you are printing thousands of our little widgets.
Justin:Mm mm-hmm yeah, I pro I would probably do the same.
Justin:I don't think I would, unless it was like for our own product and
Justin:we could test it for a while.
Jem:No, I dunno.
Jem:Yeah.
Jem:Yeah.
Justin:That sucks.
Justin:I don't know that we have a lot of that weird stuff.
Justin:It's been a long time.
Justin:The bloom hardware, especially drawer slides, just it's super
Justin:popular over here for cabinets.
Justin:And it's been, it's just been terrible for since January at least.
Jem:this year.
Justin:Yeah.
Justin:Yeah.
Justin:Just nobody could, they were doing allocation.
Justin:So it's kind of like based on your past orders and then you couldn't get more.
Justin:And luckily we didn't really ever use that stuff, but just friends that
Justin:make cabinets a lot of 'em started using other brands that had less.
Justin:Yeah.
Jem:Yeah.
Jem:We did a bit of that last year.
Jem:I think that was cause we used Haly rather than blonde
Justin:Yep.
Jem:and, and that all dried up.
Jem:I mean, yeah.
Jem:I had to shop around and use different things and make new
Jem:fusion templates for new hardware and learn all the quirks about it.
Jem:It's fine, but when you've tried to build yourself systems around
Jem:making processes more efficient, and then you have to switch up the, the
Jem:pieces of hardware that are integral to that system that you've made.
Justin:Yeah.
Jem:It's tricky.
Jem:It's I guess.
Justin:Yeah.
Justin:It, it feels like there's been a lot of that like wasted
Justin:effort on our side for sure.
Justin:Of Well, we've been talking about it practically every week, like you
Justin:or I, a lot of my problems, right?
Justin:Like materials.
Justin:It's constantly like, feeling like you gotta, re-engineer your
Justin:things around what you can get and
Jem:Yeah.
Justin:it's no fun.
Justin:You get good at something and then have to like, fix it again and
Jem:Yeah.
Jem:Just extra problem solving.
Jem:Yeah.
Jem:Yeah.
Jem:So how far off do you reckon you are selling a baby fence?
Justin:pants.
Justin:Uh, We're making content today.
Justin:I think we're gonna film
Justin:a short YouTube on how it works.
Justin:And just a short video of like how to, how we've gone about
Justin:making it and that it's available.
Justin:we're gonna send out, information, which is when it's available to the
Justin:people that have signed up that are interested and I did find we have
Justin:on the way here, a backup or an alternative vendor for the strip brushes,
Justin:because that was six to seven weeks.
Justin:And supposedly these are a week away from being shipped.
Justin:And so that solves that.
Justin:I've also been chasing the plastic that one vendor we use all the time for the
Justin:plastic sheet said, they've been trying to order this material since February
Justin:and I've been able to get it in another one was like, oh yeah, we have that.
Justin:just like, I don't know what just constant weirds, yeah.
Justin:Yeah.
Justin:short answer is, I think I'm gonna be selling it week by the end of the week.
Justin:And I'm excited about that.
Justin:I'm super excited that things have finally smoothed out and
Justin:seems like it's working well.
Justin:And I mean, we've been using it and it's, it's worked so well, like so much better.
Justin:He's basically just like grinning ear to ear.
Justin:Every time he use he's like, this is so great.
Justin:There's so much
Jem:that the a that's
Justin:clean up.
Justin:And you have been messaging that you are launching your get parts V2 today.
Justin:Is that what
Jem:revised V2.
Jem:Yeah.
Jem:I'll, I'll get clarity on that before I hit published, but yeah,
Jem:gonna press published today.
Jem:I think I've got a few missing renders just for the new configurations
Jem:that we are making available.
Jem:But I think I'm gonna keep it pretty quick and dirty and probably get
Jem:in trouble from Jay and Sarah for having not like backfilled all the
Jem:inventory details in air table fully.
Jem:I'll just hit go live and try and capture some of that energy that we've
Jem:got built up on Instagram this week with people who seem really keen and
Jem:in interested and see what happens.
Justin:You put up that render of just the vinyl kit basically.
Justin:Right.
Justin:I dunno what you're calling that.
Jem:Yeah.
Jem:Yeah.
Jem:The little vinyl.
Jem:Yeah.
Justin:I don't read all of your comments all the time, but it was just
Justin:like, everybody was like so excited.
Justin:And also it seems like everybody wanted that little backer piece to
Justin:the vinyl, which seems nice too.
Justin:Get another little piece of the puzzle.
Jem:Little bookend.
Jem:Yeah.
Jem:I probably need to resolve that today.
Jem:Hey, oops.
Jem:But yeah, it was really nice.
Jem:I like, I like it when people get involved
Justin:Yeah,
Jem:in things.
Justin:for
Jem:They're engaged.
Jem:Like when, when I did that call out the other day about like best way
Jem:to write dimensions, I feel like every trades person on Instagram who
Jem:follows me, like DMed me directly with their preferred system or what
Jem:they learned to trade school, or
Jem:I was just flooded with a whole lot of options, which I'd never even heard of.
Jem:Some of which were great.
Justin:The final result was one clear one.
Justin:Oh uh, I.
Jem:yeah.
Jem:Quantity 12, like basically writing at Q T Y one or whatever, just for clarity.
Jem:Cause we're chasing something that could work just equally well
Jem:on a customer facing website or on a part parts list internally.
Jem:So that the same language flows through all our systems, whether
Jem:they're customer facing or internal.
Jem:And then if someone's scratching out a cut list for themself on the tables
Jem:or, or something, then that, that can be whatever their personal convention
Jem:is, cuz it's just, it's just for them.
Justin:Yeah.
Justin:Interesting.
Justin:I personally, I like the like 12 X that's usually my thing, but it is,
Justin:I'll give, I'll give you that it is confusing because when I'm like requesting
Justin:quotes from vendors, Hey, I want like 12 sheets of plywood quoted and I
Justin:have like three quarter by 48 by 96.
Justin:And then somewhere in there I put 12 X also.
Justin:It's like, it comes in it all of a sudden it's part of the, the other part.
Justin:So then I'll put like count.
Justin:I don't know.
Justin:Yeah.
Justin:I get what you're saying though.
Jem:Yeah.
Jem:It can start looking like a dimension.
Jem:That's the risk of that one, I reckon.
Jem:Yeah.
Justin:I think you should do another one now, or maybe I'll do this one.
Justin:Where what's the proper abbreviation of assembly,
Jem:In what context?
Justin:any kind.
Justin:So like, if you wanna say assembly ass, L E M B Y which you wanna shorten
Justin:it to like three to four characters, just, do some of those in your head.
Justin:It ends up looking like, assy or S S Lee or
Jem:I guess, yeah.
Jem:Yeah.
Justin:ASMs, not bad, but I don't, that starts to look like a technical
Justin:you know, like ASM or like those stupid, maybe that's an American thing, but
Justin:that's a technical group, I think.
Justin:Anyway,
Jem:Good
Justin:just a lot of these stupid things.
Justin:We had a debate about that here.
Justin:I think Andy had used like ass Y and I, every time I saw it, I was
Justin:just like, oh, we can't use that.
Justin:Like, Assy really, we're gonna just sit but then none of the
Justin:rest of 'em seem right either.
Justin:So this is how we make profit.
Jem:dunno.
Jem:Oh
Justin:So when you go live with this new product, you post it on Instagram.
Justin:Are you gonna do like a, your language part as well?
Justin:EDM of electronic direct mail.
Jem:yeah.
Jem:We will do something like that this week
Justin:Nice.
Justin:I've
Jem:sent out to all, all three of our subscribers.
Justin:Had this thought lately as I was browsing.
Justin:I think we chatted a lot.
Justin:Quite a while back.
Justin:I was looking for different email marketing providers.
Justin:And then MailChimp got bought by into it.
Justin:And I still haven't done anything about it, but I'm still on the the March there.
Justin:Cause I hate that company.
Justin:there was a lot of research and talk about SMS marketing as well.
Justin:And I always thought like personally, I don't like to get that kind of stuff.
Justin:I find it weird.
Justin:Shopify allows you now to check out with just an email or a phone number.
Justin:And I was just always like, I don't, who uses that that's, you know, like
Justin:maybe these big like wireless carriers where it's like buy, you know, text
Justin:this to buy some kind of thing.
Justin:I always thought it was weird, but I've been thinking about it more
Justin:and more lately of like how often.
Justin:Emails get lost in spam filters or like in a flood of other things and how
Justin:almost foolproof SMS is as a business to get in contact with your customers.
Justin:Like if they've signed up and they want that, it's not getting sent anywhere else.
Justin:It's like straight to them.
Justin:If you use it, you know, kind of cautiously, right?
Justin:You're not like constantly sending 'em like we have another sale this week.
Justin:It's like, you just announce your products through it or something.
Justin:You you're gonna get like a huge amount of those people to see it.
Jem:I guess, yeah.
Jem:I don't like it either.
Jem:Like, I feel like SMS is way more invasive than email
Justin:For sure.
Jem:and it's fantastic for something like a shipping tracking update,
Jem:like, oh my thing's arriving today.
Jem:Great.
Jem:Or.
Jem:But I, you know, pretty much any company that sends me SMS
Jem:marketing, I text stop back, like
Justin:Yeah.
Justin:Same.
Justin:Yeah.
Jem:get rid of it.
Justin:I'm thinking of it as like a direct opt-in though, you know,
Justin:you've chosen to receive, it's like those websites that ask you to receive
Justin:their notifications on the browser.
Justin:And I'm like, who the hell signs up for that?
Justin:You know
Jem:uh,
Jem:when you accidentally click yes.
Jem:And then you're badged by some random website.
Jem:Yeah.
Jem:Yeah, look, you know, I'm, I'm gagging for baby pants, but I don't
Jem:think I'd sign up for an SMS update.
Justin:Oh yeah, sure.
Jem:some other channel, but that's just me.
Jem:I don't know.
Jem:I dunno.
Justin:I, I have, well, me and my friend, Joe and Kyle always
Justin:have these conversations about and I think we're all in agreement,
Justin:basically that over the years we've talked about it enough of like, can
Justin:you imagine somebody buying this?
Justin:And like, they make custom woodwork pro you know, projects and their
Justin:value has increased over time.
Justin:So they've increased their prices and we are always like Laing each other
Justin:for, you know, getting a good sale and.
Justin:We've come to this realization that you, you, you really should never,
Justin:as the business owner, you shouldn't limit it to what you want, cuz
Justin:you're not your customer typically.
Justin:I don't want that, but what if somebody really wants to know everything
Justin:that we put out and like, if I limit that, I'm only limiting my potential
Justin:reach to that person, I guess.
Justin:And there's an ethics to it too, in some level, you know, like if
Justin:you're doing something elicit, but.
Jem:Yeah, that reminds me of the, sort of the payment gateway debate
Jem:that we've had a little bit here of like which payment gateways sort
Jem:of suit our ethical standpoint.
Jem:And also just, you know, which ones are costing more, more
Jem:margin and blah, blah, blah.
Jem:I fought, having after pay for a long time.
Jem:I was just like, it doesn't does.
Jem:I don't like it doesn't fit our ethos and then got talked into it a month or so ago.
Jem:I think one customer has used it since, but it's the same thing it's like,
Jem:do you give people the choice and they can choose to use those services or not?
Jem:Or do you make the decision and say, no, you can only use Shopify pay or paper or.
Justin:for sure.
Justin:Yeah.
Justin:I, no, that's a good one too.
Justin:We've had that, I've had that chat with a couple business owner, friends
Justin:here and there's, there's pretty strong data that shows pretty negative
Justin:trends with those services, but they're also growing like mad right now.
Justin:We've had one person ever check out with after pay and it was
Justin:not a large amount of money.
Justin:In the scheme of our website sales, I'm not gonna, you know, say that,
Justin:that for that person, it wasn't, but
Jem:sure.
Justin:But yeah, that's a different, I, I feel a little different about that.
Justin:We do have it.
Justin:I think Shopify has kind of almost forced its hand in that regard.
Justin:Now I think you have to have it in a certain way.
Justin:Shop pay or something like that in at least in America.
Justin:I don't know.
Justin:Maybe it's different by
Justin:country.
Jem:Yep.
Justin:Yeah.
Justin:That one feels weird for sure.
Justin:But I always try to remind myself because I think I would, you know, in the case
Justin:of their woodworking projects, it's like I don't think that I don't know.
Justin:I don't wanna out them by any means, but it's like, we don't feel like we would buy
Justin:our own products because we don't either feel like we could afford them or they're
Justin:too much for what they are, but it's like, somebody else wants to pay for it.
Justin:Like sweet.
Justin:Yeah.
Justin:I'm gonna get what I can get out of this, my value in, in making a thing.
Justin:Yeah.
Justin:Interesting.
Jem:Yeah.
Justin:I suppose that's also different when you make a handmade
Justin:custom piece versus kind of more what we do where it's product that's
Justin:off, not off the shelf, but it's not custom, not custom for, for client.
Jem:Yeah.
Justin:more of that.
Jem:small batch production.
Justin:Yeah.
Justin:early leader of titles.
Justin:Gem has entered is I'm gagging for baby pants.
Jem:I just wanna hear, say that.
Don:I'm gagging for baby pants.
Justin:I had this thought lately that the prices of everything have
Justin:been going up pretty steeply.
Justin:Here inflation is kind of rampant and the government's trying to control it
Justin:with, interest rate hikes and stuff like that probably will cause a recession.
Justin:Right.
Justin:And I don't, aside from that, our rates haven't changed for our job
Justin:shop services in change 'em a couple times a year, depending on how things
Justin:are going or, you know, we've been kind of growing small, small changes
Justin:just depending on how they're going.
Justin:Sometimes it's down, sometimes it's up, it's kind of like, I'm always
Justin:trying to feel out where it goes.
Justin:We don't, they're not published.
Justin:it's kind of a.
Justin:This is what we need right now with how many people we have on staff.
Justin:And I, had this thought of like, man, I haven't considered
Justin:this in well over a year.
Justin:inflation is crazy here.
Justin:I was curious, how do you consider this?
Justin:Are you doing it on a schedule?
Justin:or by reaction to market forces or something like that?
Jem:We are not doing it on a schedule, but we are pretty quick to
Jem:update material prices in our table.
Jem:And that now feeds out into product pricing and obviously custom quoting.
Jem:We don't, Ugh, it's a, you know, it's a bit of a pain to update all
Jem:the product pricing on the website.
Jem:So we don't do that immediately.
Jem:We tend to hold off for a period of time and do a sort of product price rise.
Jem:Maybe I'm gonna say annually, depending on
Justin:yeah, yeah,
Justin:yeah.
Jem:Don't always, don't always do it every year, but like I of late, yes.
Jem:We've had to ke keep on it pretty regularly with fluctuations.
Jem:But I think the biggest thing we are doing to protect ourselves from.
Jem:Inflation and a potential recession trying to build up cash in the company.
Jem:Like we've floated around, you know, zero or just low, low bank balances
Jem:for so long, you know, money it's still boggles me like this far into the
Jem:business, just like how much money moves around and that it all seems to work.
Jem:And like cash flow is a constant challenge and we've gotten a
Jem:lot better at managing cash flow
Justin:yeah.
Jem:late.
Jem:But yeah, our main thing we're trying to do is just build up a cash reserve so that
Jem:we've got that buffer when times are hard.
Justin:Yeah
Jem:it's just such a powerful thing to have a bit on hand.
Justin:Yeah.
Jem:Yeah.
Jem:And the other, I suppose the other thing, I mean, we don't really have this problem,
Jem:but we're just being really tight on our.
Jem:Debtors creditors always get this confused debtors.
Jem:I think so anyone who owes us money, we're just trying to be really
Jem:not aggressive, but just like
Justin:Yep.
Jem:keep that really tight so that we don't have any big
Jem:partial payments hanging over.
Jem:So just because I think a lot of small businesses are gonna be at risk in this
Justin:Yeah.
Justin:It's your money?
Justin:Hm.
Justin:Hm.
Jem:And so some, a client who we might love and trust and love working with
Jem:might just, their business might just fall over tomorrow and they could owe us,
Jem:you know, tens of thousands of dollars.
Jem:So we're just trying to keep a really close eye on that and not end up
Jem:in a spot where we're out of pocket for some unforeseen circumstances.
Justin:Have you had a business through a
Jem:I dunno.
Jem:I just like making things, Justin, I don't know about recessions.
Jem:No.
Jem:Um,
Justin:We won't talk about recessions.
Jem:I don't know.
Jem:Have you.
Justin:Well, the last one technically here was like, oh eight.
Justin:So no, I was, I was in school still, but.
Jem:Look, yeah, I guess we've been in business since 2007, so maybe, but as I
Justin:Different.
Jem:I'm out of the news cycle, to be honest,
Justin:Yeah, sure.
Justin:I
Jem:and particularly back in those days where it was just like nose
Jem:to the ground, grinding seven days a week making stuff, I just, yeah,
Justin:yeah,
Jem:never been short of work.
Jem:Let me say that.
Jem:Mm I guess I probably have a pretty skewed impression of how yeah.
Justin:sure.
Justin:That's good.
Jem:Maybe I'm just naive.
Jem:Like I don't, I don't really know the risks of a recession.
Justin:Interesting.
Justin:Sure.
Justin:I I think, I think about that most often is, I mean like the, you
Justin:know, Titans of CNC, the Titan I think when I first stumbled upon
Justin:him, I saw his story on YouTube.
Justin:He was telling of how have you heard the story of how he had, like his claim
Justin:was he had a hundred million business or something like that, or a hundred
Justin:million worth of machines or contracts?
Justin:I, a little
Justin:bombastic for me.
Justin:Yeah.
Jem:the YouTube thumbnail.
Jem:That's about as far as I go.
Justin:Yeah.
Justin:I don't know why I was curious.
Justin:I guess I watched a bunch of those.
Justin:And the story just in short was he had a crazy amount of contract work set up
Justin:and he had bought just, I think really common, a bunch of machines dedicated
Justin:to those jobs and almost overnight, all of it dried up in his telling and they
Justin:just were, all of his clients started canceling contracts that were millions,
Justin:hundreds of thousands of dollars.
Justin:And so he still had, he was still on the hook for.
Justin:20 some CNC machine payments and had no work and had basically to close the
Justin:company, like all but lost everything.
Justin:And so I think about that a lot of, I don't have, I don't think I'm extended
Justin:to that level, but you know, I don't love making payments on anything, but
Justin:it's in some sense necessary to have some form of growth, unless you have
Justin:like the best CA unless you're at John Saunder's cash financing genius.
Justin:I think about that.
Justin:Yeah.
Justin:It's definitely, it definitely curtails my thoughts.
Justin:I think we talked about that last time about buying machines.
Justin:Sounds fun, but I don't wanna be in that situation when things
Justin:hit the fan, but I don't know.
Justin:You can only do so much.
Justin:I think cash cash seems smart.
Justin:If I could make that happen.
Jem:Yeah.
Jem:Yeah.
Jem:We've made it a very direct aim to build it up.
Jem:It's like top of our sort of goals in terms of our business planning.
Jem:Sorry, just trying to get the thermals outta my bloody Wallaby knee.
Jem:excuse Me, a moment.
Jem:Yeah, I think about the sort of that situation of what would
Jem:happen if we lost work overnight.
Justin:Mm-hmm yeah.
Justin:Mm-hmm
Jem:Um,
Jem:But to be very honest,
Justin:yeah.
Jem:I feel great responsibility to my team to continue employing them
Jem:and to pay them and so that they can live their lives on this job.
Jem:But at the end of the day, it is just a job and there are other jobs in the world.
Jem:And if if everything went south overnight, there are other things in life that
Jem:I'd be quite happy doing and exploring.
Jem:And I think as long as I didn't end up, you know you know, worst
Jem:case scenario is bankruptcy right here, as far as I'm aware.
Justin:the same here.
Jem:yeah, I think there's a lot more to do.
Jem:And there's lots of things I would quite happily go off and do in the world.
Jem:And yeah, I, I suppose while I'm incredibly invested in what we're doing
Jem:and passionate about it, I love it.
Jem:There's a, there's other things in life and yeah.
Jem:If it all went south and we lost work and had to sell machines and sell the
Jem:F rent out the factory, or I dunno.
Jem:Yeah.
Jem:I think it's a little bit of the, sort of the early days where I didn't
Jem:wanna owe anyone any money because I didn't really know whether this
Jem:is what I wanted be to be doing.
Jem:And so I wanted to be in a position where I could just, you know, lock
Jem:the doors and walk away at any moment without having a loan over my head.
Jem:I think that there's a little bit, bit of that attitude hanging over, even
Jem:though we do owe people money now and we employ, you know, eight people.
Jem:There's still a little bit of that sense of, yeah.
Jem:There's other things out there.
Justin:yeah.
Jem:Yeah.
Justin:No, I, I went through the same process.
Justin:I I'm thinking you kind of generated for me the, the feelings through the
Justin:recession here of COVID, especially like in 2020, it got pretty rough.
Justin:We had like revenue swing in one month.
Justin:Like we had jobs taken back.
Justin:I think it was June of 2020.
Justin:It was pretty dramatic.
Justin:And at the time I didn't have, we didn't have anybody on full time.
Justin:So I had somebody that was, I was hesitant in the same way.
Justin:You're talking about with debtors, for example, with hiring full time through
Justin:the startup of Portland CNC because of, I just, none of it was known.
Justin:I didn't, I had this conversation every time I'd work or hire somebody.
Justin:It was one guy for a long time, couple year, 18 months of just, I don't.
Justin:I don't want you to come work here if you need this to be full-time
Justin:because I don't know where it's going.
Justin:You know, like, it seems like it's going well.
Justin:And that was my version of that for a long time and even leases and stuff like that.
Justin:that, that period, I remember having conversations with my wife and she kind
Justin:of said the same was like, what's the worst thing, you know, what happens?
Justin:And I was like, well, it's just me working, which it turned out to be.
Justin:And we made it through that because we basically had no co you know, no employee
Justin:costs and slimmed everything down.
Justin:But I don't know.
Justin:I'm not necessarily terribly worried about that.
Justin:I guess it just, I thought it would be an interesting topic to go through and.
Jem:no, it's super interesting.
Jem:Yeah, I think at a sort of business level, I am pretty, yeah.
Jem:Naive about the risk.
Jem:But personally, also I would be quite happy building cubby houses in the Bush.
Justin:What's a cuby house,
Jem:it's a cubby house.
Jem:I dunno.
Jem:The equivalent
Justin:like an eight.
Jem:house.
Jem:What do,
Justin:Is it
Jem:what do they call Don?
Jem:What do they call cubby houses in America?
Don:It's like a log cabin in the woods.
Don:Probably.
Justin:Cuby house Australia.
Justin:Oh, oh, oh, oh maybe a tree house
Jem:Yeah, sure.
Jem:Tree
Justin:or sometime, yeah.
Justin:It's it looks like a kids thing in this example, but we also have
Justin:ADUs, which are like, just like,
Justin:back ad attach um, Something dwelling unit, but it's basically like cities
Justin:allow you to put little houses in the back of your property for like a
Justin:Airbnb or yeah.
Justin:Yeah.
Justin:Yeah.
Justin:I like
Justin:your, I like your phrases better.
Jem:no granny flat, like, like a log, a log cabin in the woods.
Jem:That's my equivalent of cubby house.
Justin:Yeah.
Justin:What's what's that?
Justin:I like your funny words.
Justin:Funny, man.
Justin:this one's tipped over on its side.
Justin:Yeah.
Justin:There's like I remember in school learning about there's like architects
Justin:that have specialized in building treehouses like high end tree houses,
Justin:such an interesting profession.
Jem:that's been a dream of mine since I was a kid.
Jem:I think having a proper, proper Treehouse
Justin:well, now you've got all that.
Justin:That's like the, the dream.
Justin:Do you have good trees on your property?
Jem:mm-hmm lots.
Justin:Oh, man, you gotta get, gotta build your kids as sweet tree house.
Jem:yeah.
Jem:Yeah.
Jem:That's why I bought that Nikita chainsaw recently.
Jem:Battery chainsaw, take it out in the book.
Jem:Nice.
Justin:Oh yeah.
Justin:I got one of those one
Jem:Hmm.
Jem:after all the excitement yesterday, I feel underprepared this morning.
Jem:We're launching a new website today.
Justin:so, whoa, whoa came outta nowhere.
Don:This episode sponsored by the New Like Butter Kitta Parts on the
Don:New Like Butter website and also Fresh New Baby Pants by PDX CNC.
Don:All linked in the notes.
Jem:I know.
Jem:Right.
Jem:So we had our Christmas in July, even though it's not July, we had our
Jem:like winter staff dinner last night, we all went, went round to Jay's
Jem:house and had Indian takeaway and
Justin:Oh.
Jem:beers.
Jem:And then today is our workshop improvement day, which always falls on a Thursday.
Jem:So I often seem to be mentioning it as we record on Thursdays.
Jem:And Jay and I are gonna spend the day basically pushing the new
Jem:Shopify 2.0 theme live, and then fixing once it's live, we'll fix
Jem:everything that we haven't finished.
Justin:Yeah.
Jem:Jay's been in the sort of development space for a long
Jem:time and was joking last night.
Jem:You never go live on a Friday.
Jem:And today is our Friday end of the week.
Jem:So there might be some hangovers over the weekend in terms of fixing bits and bobs.
Jem:But yeah, I'm excited.
Jem:I love the pressure of going live and then sort of fixing all the
Jem:stuff that doesn't look right.
Justin:I, you, you keep commenting.
Justin:I wanna.
Justin:Encourage this process, you keep it having this comment of basically, it
Justin:almost feels like you're I do this too.
Justin:It's like, you're, you are being forced to grow up in a certain sense to like how
Justin:businesses maybe run like responsibly.
Justin:And I would encourage to not do that because you've gotten to this place.
Justin:I mean sure.
Justin:Don't piss off your team.
Jem:Yeah,
Justin:it's good to have that kind of pressure to keep doing the hard things
Justin:that move you forwards and not cuz like I do the opposite of that most of the time
Justin:where I'm over considering everything and I'm not having products go live.
Justin:Right.
Justin:Like
Jem:Mm.
Justin:it, eh, I dunno.
Justin:I think it's good.
Justin:Sorry.
Justin:Sorry.
Justin:Like butter team.
Jem:Justin's encouraging me to be more irresponsible.
Justin:I dunno about that.
Justin:The other silly thing.
Justin:As you said we're gonna publish it live happened in my head was,
Justin:oh, Gem's time's ahead of mine.
Justin:So I should be able to see this now, but we're talking live and I was, I went to
Justin:your website and tried to see the site and I was like, oh yeah, duh, I can't see
Jem:you from
Justin:I can't see it now.
Jem:the future.
Jem:Justin sell those stocks now.
Justin:That's nice.
Jem:Hmm,
Justin:that's cool.
Justin:Well, there'll be a link to
Jem:there will be assuming it doesn't break and we have to roll back to the
Jem:old theme, but I'm sure I'll be fine.
Jem:Jay's been working on it for ages.
Jem:So
Justin:I'm sure it's good.
Justin:Tell me what you are trying to improve by going to the new website.
Jem:We are trying to improve page load speed,
Justin:Ooh,
Jem:no bottom, but bottom line before I get to techy things is we're
Jem:trying to improve our conversion rate.
Jem:So we get in my mind, I think a lot of traffic, lots of
Jem:people come to our website.
Jem:Great, fantastic.
Jem:Our conversion rate is in my mind, again, it's all relative very low.
Justin:Sure.
Justin:Yeah.
Jem:And so one of the key drivers behind updating the theme and rolling this out
Jem:was trying to improve our conversion rate.
Jem:How we page load speed is one thing, but also just little things of like
Jem:how we communicate information.
Jem:So instead of like the product page, being this just big slab of text of
Jem:like much more sort of broken out.
Jem:Things with information in them.
Jem:So you can kind of more easily find answers to questions and be
Jem:presented information more clearly.
Justin:Yeah.
Justin:Yep.
Jem:And the Shopify 2.0 architecture means that what we used to be able
Jem:to do on like a front page with nice banners and sort of content and stacking
Jem:out, you can now do on any page.
Justin:Oh,
Jem:cuz previously Shopify pages, if you're familiar with them are
Jem:really limited in terms of formatting.
Justin:Yeah.
Jem:Whereas they've opened that up so you can do much sort of
Jem:more rich design, drag and drop design on pretty much any page now.
Justin:Got that thing called sections or something like that.
Jem:Yeah, probably.
Jem:I don't even know what it's called,
Justin:Did you
Justin:just, did you custom make your theme or did you like find one and it?
Jem:We purchased one and Jay's tweaked it a little bit, but I'm, I I'm quite sort
Jem:of militant about no custom code please.
Jem:I've been burnt in the past by paying people to customized stuff
Jem:to heavily, and then we either rely on someone else to update it.
Jem:Or like with our last Shopify build, we were just in a spot where we
Jem:couldn't, every time Shopify released an up or a theme update, we couldn't
Jem:update easily without breaking things and having to fix them.
Jem:And, and I think there's some, there's something that happens.
Jem:Like if you employ someone to build a website and I totally understand,
Jem:I'm probably the same with furniture.
Jem:They wanna put something of themselves into it.
Jem:Right.
Jem:And so, you know, whether it's a piece of furniture or a website, if you're
Jem:commissioning someone to build it, of course they wanna do a great job and
Jem:they wanna sort of make it special.
Justin:that's I think, yeah.
Jem:But I I'm of the opinion that for something like a website, yes, you can do
Jem:wonderful custom builds that look amazing.
Jem:But for the average customer, who's rocking up.
Jem:They're not gonna go, oh, they've used the Shopify Atlantic theme.
Jem:I see that everywhere.
Jem:How boring I'm going away now.
Jem:It's like, they're not coming to review your use of a Shopify theme.
Jem:They're coming.
Jem:Cuz they wanna buy a baby pants or a clip crate like
Justin:That's our damn design school talking.
Justin:Right.
Justin:Like I do the same thing thinking about like, they're gonna see that
Justin:it's just a theme, but it's like, nobody even thinks about that.
Justin:You know,
Jem:who cares?
Jem:yes.
Justin:What's the shipping cost?
Justin:Like, is it gonna fit in my house
Jem:yeah, exactly.
Jem:So I I'm very much of the opinion that just using off the shelf
Jem:theme, so that are easy to update and well supported is the way to.
Jem:And then make it, make it unique with all your content, like
Jem:your imagery and your text.
Jem:And so
Justin:This sounds like a square Squarespace ad.
Justin:Now make it unique.
Justin:Make
Justin:it your
Jem:this episode is
Justin:not
Justin:sponsored by space.
Justin:It's not sponsored at all.
Don:What was that ad read I did?
Justin:Shopify themes not sponsoring this episode is sponsored by don.
Jem:thanks.
Jem:Thanks Don
Jem:sugar, daddy, Don.
Don:You don't even pay me.
Justin:Yeah, there's a, there's so much to consider.
Justin:Oh, I I'd say my Shopify I've made some good progress on NAL.
Justin:I get into this, I get into this game where I'm playing a lot with how I kind
Justin:of do those as if then statements with Shopify so that I can minorly customize
Justin:based on like using tags, the, the very built in tag collection thing.
Justin:Like basically if these tags show this thing in the product area, right?
Justin:Now I'm doing a thing where it's like anything that's Nack wall related.
Justin:It has a tag, this is knack wall.
Justin:And then if it's not a kit or a panel, it'll say you need to get a panel.
Justin:You need this other part.
Justin:Right.
Justin:Don't miss this.
Justin:Yeah, it's fun.
Justin:I, I like that kind of, it feels like I'm not, you know, I'm not
Justin:building a lot of different pages.
Justin:It's kind of like building the, the root page that makes it all, hopefully
Justin:like you're saying it helps conversion.
Justin:It helps people flow through.
Justin:Thinking about stuff I'm hoping and I'm feeling a lot better about it.
Justin:And I did also, I think last time I was saying, I couldn't figure out how to
Justin:make that simple bundles thing work, how I wanted with like each kit could
Justin:have a vertical or a horizontal panel.
Justin:I figured that out right after that.
Justin:I highly recommend that that plugin called simple bundles it right
Justin:now, I'm using the free version.
Justin:I'll probably pay for it at some point, but it's super useful, make any type
Justin:of combination of things and then it keeps track of inventory and pricing and
Justin:just makes it kind of easy to manage.
Jem:Mm.
Jem:I'm gonna check that out today.
Justin:Yeah,
Jem:Why not add another app as we go live
Jem:just to complicate things?
Justin:one of the better apps I've seen.
Justin:A lot of those are pretty janky, you know, like somebody's
Justin:done it on their spare time.
Justin:This looks like legit, developers really good documentation.
Justin:And I, I sent 'em a message and they like responded within an hour.
Justin:I think it's pretty quick.
Jem:Yeah.
Jem:Awesome.
Jem:That's nice.
Jem:Yeah.
Jem:It's nice.
Jem:When you get app developers who are fast, the um, shipping one, we use
Jem:the app developer here is awesome.
Jem:He's just super responsive and you'll write little bits of custom code for you
Jem:and be like, yeah, don't worry about it.
Jem:I got you.
Justin:Very cool.
Justin:So when something's beyond J if is that a thing
Jem:it is a thing.
Jem:Yeah.
Justin:tackle everything?
Justin:Do you hire out something?
Justin:Some kind of solutioning?
Jem:A little bit.
Jem:Yeah.
Jem:I'm always like Jay, but you can code, you can do anything.
Jem:So it's like, no, I do this very specific code sort of coding J
Jem:I can't do this.
Jem:Like, oh, I thought it was all the same.
Jem:Yeah.
Jem:JS, you know, contacts or outsourcing little bits and bobs to other people.
Justin:you don't have a good resource other than know a person.
Jem:yeah.
Jem:No, not
Justin:Okay.
Justin:Do you have a plan for where you're going with square stock on the pencil sharpener?
Justin:Can you talk
Jem:specifically.
Jem:It's actually, it's actually for a custom, a customer
Justin:Ah,
Jem:It's one of those ones where.
Jem:It's a customer who I'm doing a bit of R and D work for product development and
Justin:looked really nice.
Jem:yeah, it's, it was one of those ones where, as we were talking it
Jem:through together he came with one design and then we jumped on a zoom call.
Jem:We started at working on that actually.
Jem:And then we jumped on a zoom call and like half an hour later,
Jem:we'd completely redesigned it.
Jem:I was just screen sharing fusion.
Jem:We kind of mapped it out.
Jem:So one of those ones where I was like, I don't actually know how we're
Jem:gonna do this, but we'll work it out.
Jem:That's part of the fun.
Jem:And so yeah, got that color adapter printed and it worked beautifully
Jem:like first time worked really well.
Jem:So I don't know.
Jem:I'm sure we'll find uses for square stock in the pencil sharper.
Jem:I know Johnny's pretty keen.
Jem:Cuz he makes beautiful real furniture on the weekend when
Jem:he is doing his own thing and.
Justin:So that was the table
Justin:recently.
Justin:And that's
Jem:sort of modest tenon stuff.
Jem:So I think he's keen to explore using the pencil sharper as a 10 inning machine,
Justin:Mm-hmm
Jem:which would be sweet.
Jem:And Josh has brought his printer to work.
Jem:So we have a printer in the office at the moment.
Jem:So yeah, that's, that's pretty exciting.
Jem:We've been starting to fiddle and print little bits and bobs.
Jem:It's just been the last couple of days.
Justin:Yep.
Justin:I I'm curious to see how you get on with it.
Justin:Cuz I was hesitant.
Justin:I bought it basically cause it was a super, the ity ones, like 250 bucks and
Justin:it was like, I think this is probably something we should get into and it had
Justin:come up a couple times of like, you know, even the most simple ideas of like we
Justin:could fixture or something if we could hold it like this or and Saunders has
Justin:been talking about it forever, right?
Justin:Like you should get this, you'll find a use.
Justin:And I was just hesitant cause they us so many problems and it turned out
Justin:to have a lot of problems, but it was like, it started to change my brain
Justin:of like, I started to design things.
Justin:Maybe I said this before, that just aren't possible.
Justin:In other ways, like they're, you know, internal voids and like just, you know,
Justin:the way that it can build from one side to the other and be functional parts that
Justin:actually, you know, you use in production, it's it, it's kind of changed my brain
Justin:designing things, which is interesting.
Jem:Yeah, I'm looking forward to that.
Jem:Yeah.
Jem:Every day.
Jem:Now this week I've been, oh yeah.
Jem:Hey Josh, can you just whip up one of these please?
Justin:Mm-hmm mm-hmm
Jem:Little, little things, little problems that have been, you
Jem:know, floating around for years, some of them, and it's just like,
Jem:ah, yeah, we can solve that.
Jem:Nice.
Justin:yeah, for sure.
Justin:A lot of that.
Justin:Yeah.
Jem:Mm.
Jem:So I think there's a printer in our future
Justin:Yeah,
Justin:but
Jem:it's on.
Jem:Yeah.
Jem:And it prompted, it prompted me to upgrade our security system
Jem:actually, cuz the first night it was in here just ran a print overnight.
Jem:I was like, yeah, it'll be fine.
Jem:Like you do this at home.
Jem:Right.
Jem:Safe to run it overnight.
Jem:He's like, yeah, it's fine.
Jem:It's like, cool.
Jem:Okay.
Jem:And then like I was on the couch getting ready to go to bed.
Jem:I was like, ah, I hope everything's okay.
Jem:So I tried to log into our like janky five year old security camera
Jem:system on my phone take photo.
Jem:And three minutes later it's like photo failed, jumped online and
Jem:bought three new, little security
Justin:yeah.
Justin:Yeah.
Jem:And they're so much better than they used to be.
Jem:Oh my gosh.
Jem:Just logging into it last night and getting this beautiful high res view
Jem:of the office and can't see the printer in the frame, but I'll be able to
Jem:see the flames coming up from behind the whiteboard when it does catch
Justin:there you go.
Justin:Yeah.
Justin:And then get on your bike and hit a Walle and get there sometime.
Justin:Yeah, I we did not run anything overnight for a long time, cause
Justin:I was concerned about the same.
Justin:I just upgraded the little camera.
Justin:I've been using seven 20 P webcams inside the, with the Okta print,
Justin:which I, if you don't have some way to control it at all, like's so nice
Justin:to be able to control it through Okta print in a little raspberry pie.
Justin:And then you can also do this little, I think I'm doing a time lapse actually.
Justin:Ooh,
Jem:TA
Justin:that's a little bit better.
Justin:Camera wise.
Justin:I couldn't tell last week as I was working from home, how many times
Justin:that this was actually like junk and I would end up printing the rest of it.
Justin:Cause I couldn't tell what was going on.
Justin:So I was like, all right.
Justin:Time to get a new, new freaking camera.
Jem:Awesome.
Justin:yeah.
Jem:Yeah.
Jem:That Okta Okta print looks really good.
Justin:Yeah.
Justin:It's super nice.
Justin:Otherwise it's sneaker net, right.
Justin:And it's just got tired of that real quick.
Justin:And now I can start a print for my phone.
Justin:I mean, that, that's the other thing, I guess I'd recommend if you haven't
Justin:thought about it, if you don't have like, get a little internet of
Justin:things, switch for the printer itself.
Justin:So you see a fire you
Justin:know, like
Justin:a
Jem:sort of switch.
Justin:yeah.
Justin:Like you can yell
Jem:turn it off.
Jem:Switch.
Justin:Yep.
Justin:Yep.
Jem:Ooh.
Justin:That's my solution for if things are going horribly, is I just.
Justin:Kill switch.
Justin:Basically they like 20 bucks here.
Justin:And I don't know.
Justin:Do you, you have like the Alexa or like those kind of things, right?
Jem:Oh,
Jem:no, we don't have home assistance in Australia.
Justin:none at all.
Jem:none at all.
Justin:I don't understand your accent.
Justin:It's like last week, the transcription on, on a script basically didn't work on
Justin:half of my words and apparently my sick sickness diction was terrible, I guess.
Jem:Sounded fine.
Jem:You seemed quite perky.
Justin:Yeah,
Jem:Yeah.
Jem:I think the script was having a hard week.
Jem:Last week.
Jem:I had it munch up a bunch of transcriptions of videos I made and
Jem:just do some really weird things.
Jem:So.
Jem:Yeah.
Jem:Hmm,
Justin:Yeah.
Justin:Like I like that right after you're like, oh, you figured out a faster way
Justin:to edit and then it just butchered.
Justin:The last
Justin:podcast.
Justin:So I don't know about that anymore.
Jem:an internet of things that sounds handy now.
Justin:Mm.
Justin:Oh, well, yeah, you don't, I should know this by not, do you have one 10 or
Justin:are they just like made for 2 22 0 8?
Jem:Ah, our voltage now we're two 40.
Justin:Yeah.
Jem:It'll kill you.
Justin:I'll kill
Justin:ya.
Jem:like that.
Jem:I've
Justin:guys's going yeah.
Justin:Well if you can find a raspberry pie, get that thing.
Justin:Ontop print.
Justin:It's like a game changer.
Jem:always been really intimidated by raspberry pies.
Jem:Mm,
Justin:I was too, is there's.
Justin:I have a couple guides.
Justin:I can probably send you how to set it up.
Justin:It was, it probably took me half an hour all together.
Justin:Like I, it was harder to find the raspberry pie cuz of scarcity
Justin:of those things right now.
Justin:I had to order one from the UK and then those went outta stock
Jem:I've done a little bit with Arduinos, but not thought I
Jem:asked aspir, I built myself a 3d printer 2017 using an do we know
Justin:too.
Jem:it was driven directly from rhino in real time.
Justin:Oh my friend Nick used to do this
Jem:That was fun.
Jem:I could not do it now.
Jem:I don't like, there was just another time in my life and my
Jem:brain was different or something.
Jem:It was, it was pre, pre-children
Justin:No, I know what you mean.
Justin:I,
Jem:I honestly
Justin:to lose that grasshopper skill.
Justin:And like my friend, he just had this fascination with making kind of art
Justin:with a, it was like a three armed, like actuated printing robot, but he would
Justin:do like expanding foam prints with it.
Justin:So it would just like, he'd control it.
Justin:Live through grass hopper too, which is just wild.
Justin:I, I don't know if that was any photos of it still, but he's always
Justin:making these crazy concoctions out of expanded foam and they're very cool.
Jem:That's awesome.
Jem:I'd love to see that I was kind of do doing something similar.
Jem:I had a three access Delta bot with like a cable cable robot that
Jem:I could string up into trees and then do large scale long exposure.
Jem:Light
Justin:That's what
Jem:Yeah.
Jem:Good times.
Jem:Good times.
Justin:All right.
Justin:I should probably go.
Jem:Yeah.
Jem:Yeah, me too.
Justin:I can't wait to see your new website and products
Justin:by next week for sure.
Jem:this goes live, there'll be things online.
Justin:Baby pants too.
Jem:Fantastic.
Jem:I look forward
Justin:It's the week of launch
Jem:to it.
Jem:Let's do it.
Jem:nice.
Jem:What, what are we gonna do after things have launched?
Jem:We'll have
Jem:nothing to talk.
Justin:we're done.
Jem:done,
Jem:see ya.
Justin:it's so much more energy than last.
Jem:Where's my banana phone