Panicking about tariffs on Chinese imports? Think twice before abandoning your suppliers. In this eye-opening conversation with sourcing expert Omer Sasson, Matt Edmundson cuts through the noise surrounding the recent tariff announcements that have sent many eCommerce businesses into crisis mode. Drawing on a decade of experience across Asian markets, Omer reveals why hasty decisions often cause more damage than the tariffs themselves, which countries truly offer viable alternatives, and when China still makes financial sense—even with added costs. You'll discover practical strategies for building a tariff-resistant business, why product uniqueness trumps cheap sourcing, and how to avoid the costly mistakes other brands made during similar disruptions. Whether you're doing £20k or £2M in revenue, this no-nonsense guide offers the clarity you need to navigate these challenging waters.
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Episode with Norm Farrar:
Omer Sasson:
Matt Edmundson:
eCommerce Podcast:
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Well, hello, I'm Matt Edmundson and you are listening to
Speaker:the E commerce podcast. You know what? Since 2002, really long
Speaker:time, I've been building, selling and yes, occasionally failing
Speaker:at online business. I love creating unique equity partnerships
Speaker:with e commerce brands and helping them grow from where they
Speaker:are to where they want to be. That's what I do now on a day to
Speaker:day basis. So I want to learn about e commerce as much as you and
Speaker:to do that every week I get to chat with great guests just like
Speaker:Omer. I'm a to have you on the show, man. Tell us a little bit about
Speaker:yourself, where you're from, what you do and all that good stuff.
Speaker:Thank you for having me. My name is Omer, originally from Israel,
Speaker:and for the past decade I'm in Asia. I cannot believe I'm saying
Speaker:a decade. I sound so old.
Speaker:You sound old. I've been doing e Commerce since 2002. That makes
Speaker:me feel really old.
Speaker:Yeah, it's older, I have to say.
Speaker:Brilliant. So yeah, for the past decade you've been living in
Speaker:Asia.
Speaker:So it started by traveling and long story short, I help brands to
Speaker:source profitable products from Asia, China, Vietnam, India,
Speaker:Japan and many other countries. We help in all the process
Speaker:of supplier finding, sourcing, quality control. Yeah.
Speaker:Wow, that sounds like fun. I mean, how, if I can ask, how old
Speaker:were you when you started traveling to Asia? Did you sort of
Speaker:have the travel bug, sort of fresh out of uni and then you just
Speaker:kind of got caught in it?
Speaker:So I've never been in university beside learning Chinese
Speaker:in the university in China, but I was, I think I was 23 years
Speaker:old, I'm not sure. And I've been backpacking in Asia and actually
Speaker:when I came back to Israel to prepare for university, I decided
Speaker:I want to go to China to learn Chinese. And after a year in China,
Speaker:before I, before I was supposed to come back to Israel to
Speaker:university, I've. I've been thinking, wait, if I'm already in
Speaker:China and I know to speak Chinese, do I really need to go back
Speaker:to university? Or maybe I can just start, you know, grinding and.
Speaker:Yeah.
Speaker:Wow, fantastic. I don't come across many people who deliberately
Speaker:and intentionally learn to speak Chinese. That's quite a unique
Speaker:form of grit. I have a very good friend of mine, she's like my
Speaker:adopted sister. She's lovely, she's British, but she's also Chinese
Speaker:and she tries to teach me Chinese and I fail miserably. So
Speaker:the fact that you have done that, I think is remarkable. Good
Speaker:on you for doing that.
Speaker:Yeah, well, the reason I studied Chinese, so I was thinking,
Speaker:should I go to learn Chinese or Japanese? And Japan sounds very
Speaker:expensive. So eventually I decided to go with China. Yeah. And
Speaker:by the way, I was one of the worst student in the class back then.
Speaker:Right.
Speaker:But I think I'm the only one in from my class back then that's
Speaker:still actually doing business in China. I guess it's all about
Speaker:practicing.
Speaker:Yeah, I guess it is. I guess it is, because I. And this is where
Speaker:I think, you know, when it comes to sourcing products from China
Speaker:Freecom businesses, I know a few people that seem to have cracked
Speaker:it in whatever business they're in. But I know that it still
Speaker:scares a whole bunch of people because it's not just the language,
Speaker:it's the culture barrier that exist between obviously the west
Speaker:and the east, between Asia and between, you know, the sort of America's,
Speaker:Britain's, Australia's type. I mean, Australia and New Zealand are
Speaker:a little bit unique, aren't they? Because I suppose they're quite
Speaker:close to Asia. So I think they've understood the culture of
Speaker:dealing with Asia a lot more. What are some of the things that
Speaker:you find are quite consistently bad from Western companies
Speaker:when it comes to understanding Asian culture and get in our heads
Speaker:around a few key principles before we start trying to source
Speaker:products from there.
Speaker:So I guess the worst thing that Western people do is thinking
Speaker:like Western, you know, so they approach to a Chinese person
Speaker:or Japanese or whatever. And, and they think that whatever they
Speaker:will say, the Chinese person will understand it as they would
Speaker:understand it not not only in like the language, I mean, the meaning,
Speaker:the subtext. And so this is, I guess the biggest mistake. And, and
Speaker:because I don't think I can teach someone in one hour or even
Speaker:one year how to think like a Chinese or Japanese or whatever.
Speaker:Probably the biggest tip I can give is assume they don't understand
Speaker:you and you don't understand them. And if this will be your assumption,
Speaker:you will probably avoid most of the misunderstanding.
Speaker:Okay, yeah, it sounds remarkably straightforward, Omer,
Speaker:but I get why you would say that, because I think certainly in
Speaker:Britain, you know, if we, a general response is if you don't
Speaker:understand, we'll say the same thing slower and louder because surely
Speaker:then you'll understand. If I say the same thing slower and louder,
Speaker:you will understand, which is obviously not the true. And I think
Speaker:there's, there's a lot to be said for this cross cultural understanding,
Speaker:which I think you, you miss a lot of the subtleties of how is,
Speaker:how is it at the moment in terms of trading with Asia? I'm kind
Speaker:of curious about this because at the time of recording we've had,
Speaker:you know, the announcement from the Trump administration about
Speaker:tariffs and we can, you know, political politics aside, I, you
Speaker:know, there's obviously some issue with international trading
Speaker:in the States. What's the sort of thinking there, you know, in Asia
Speaker:with the, with the tariffs And I guess more importantly, if I can
Speaker:ask you, what are the opportunities there for us as e commerce
Speaker:entrepreneurs to be thinking about?
Speaker:Right. So like you said, politics aside, it's going to affect
Speaker:a lot of businesses and you say Asia but like to be honest, it's
Speaker:mostly going to impact people that source from China. Not in Asia,
Speaker:not from Asia in general. And I've been lucky because during COVID
Speaker:few years back when China, you know, like in one day everything
Speaker:got locked, locked down like the factories and everything. And
Speaker:back then I, I remember I got a little bit scared because my old
Speaker:business was based on China. And back then I decided I'm going
Speaker:to start learning how to do sourcing from outside of China. Though
Speaker:it's little bit complex because before this I was living
Speaker:in China for a few years. I was speaking Chinese and new countries
Speaker:is totally new things. But back then I decided I'm going to
Speaker:do this. And now when this whole tariff thing came up for me,
Speaker:it's actually a big opportunity because I'm, for the
Speaker:past few years I'm traveling around Japan, Vietnam and other countries
Speaker:and I know how to source from all of these kind of countries. So
Speaker:for me it's a big opportunity because all of the customers that
Speaker:source from China and suddenly got scared and they're looking for
Speaker:suppliers outside. I can provide it. So for me it's a good
Speaker:opportunity and I guess that anyone that, that is ready to explore
Speaker:new country might find some good opportunities in there. But
Speaker:it's also important not to, you know how to say it, not to do
Speaker:your next step out of panic because during COVID many, many companies
Speaker:try to find quickly suppliers outside of China. And then when Vietnam
Speaker:got locked down China, the Chinese factories were opening. So
Speaker:we also need to remember that in many cases China are still going
Speaker:to be the best option. Okay. So like don't force yourself to find
Speaker:suppliers outside of China, but you do need to explore maybe
Speaker:the product I'm making in China, I can make it outside of China
Speaker:better or cheaper or more unique. And if so, you definitely
Speaker:have to go and look for this opportunity because you can Save
Speaker:money and you can be the competition. It's really interesting
Speaker:just to understand like if now menu making the same product in China
Speaker:and selling it in the USA and I was quick enough to find a supplier
Speaker:in India that can make the same product in a, in a cheaper price
Speaker:and we both sent to the USA and I don't have the tariff, I'm
Speaker:going to earn and make more money than you on the same product.
Speaker:Yeah, absolutely. I mean, it's interesting you say that because
Speaker:years ago, I'm going back 2000, 2006, we had a business that
Speaker:sold from a place called Jersey. Now, Jersey to the Brits
Speaker:is a small island off the north coast of France. Okay. It's
Speaker:kind of, it's independently British is the best way. Now, how
Speaker:to describe Jersey? So Jersey wasn't necessarily subject to the
Speaker:tax rules that the UK was. And at the time, it's different now,
Speaker:but at the time there was a VATS advantage. So VAT is sales tax.
Speaker:So when you shipped products from Jersey with a value, I think
Speaker:it was less than £20 from memory. If you shipped goods less
Speaker:than £20 from Jersey to the UK, you didn't have to charge the
Speaker:customer VAT. Okay. Now, bearing in mind our sales tax is
Speaker:20%. So still more than the tariffs. Well, maybe about the same
Speaker:as the tariffs Trump will put on Chinese products. But we had this
Speaker:tax that we didn't have to pay shipping from Jersey that somebody
Speaker:from the UK did have, if that makes sense. So we could be 20% cheaper
Speaker:than our competitors and still make the same profit. And so for,
Speaker:I think it was probably for about three or four years, maybe
Speaker:not that long. Maybe, maybe about three or four years, we took
Speaker:a, we were able to take advantage of this tax differential
Speaker:and it helped us become much more profitable than our competitors
Speaker:because we either sold at the same price, made more profit, or
Speaker:we sold at a cheaper price, still probably made more profit,
Speaker:but was still cheaper than our competitors. I mean, ethics aside
Speaker:about, you know, is that a good thing or a bad thing? It's just
Speaker:a thing in the free market economy. And I kind of feel now with
Speaker:the tariff situation that Trump is introducing, there is what
Speaker:I would call a Jersey moment, whereby if, like you say, if you
Speaker:can source products, the same product, the same quality, etcetera,
Speaker:but somehow ship that in effect tariff free, you can take
Speaker:advantage of that. And we created a business of rapid growth
Speaker:during those years that I don't think we would have been able
Speaker:to do had we have not had that advantage.
Speaker:Right. So it's definitely an opportunity. But like I said before
Speaker:and they want to say again, I don't tell people don't buy from
Speaker:China now because of the tariff. There are many products.
Speaker:I think most of the products China probably is still going to
Speaker:be the most attractive in term of variety and pricing and how quickly
Speaker:they can make the product. So just to understand, right now I'm
Speaker:making products in Japan. I'm in Japan at the moment. The lead
Speaker:time to make product is six months. In China, it would be probably
Speaker:45 days. So it's not like go away from China. No, it's nothing
Speaker:like this. And I think if, if you still need to look at the numbers.
Speaker:Okay. And again, in many cases you will find out China is more attractive
Speaker:even with the tariff. Even if the, if Trump will increase the tariff
Speaker:again, China will still be attractive. But I do think it's a
Speaker:good opportunity for brands to explore countries beside China. Again,
Speaker:not just because of the tariffs. The tariff should be the
Speaker:opportunity. There are different qualities, more unique
Speaker:products, maybe customization you can do. So I do think everyone
Speaker:should explore it, assuming you see yourself in the game for
Speaker:long term, you know, just for a few months. Because it's a process
Speaker:that take time.
Speaker:Yeah, that's true. That's. It's very sage advice, isn't it?
Speaker:Because, and I love what you said here about learning from COVID
Speaker:You know, everybody panicked during COVID and you know, so they
Speaker:went to Vietnam. Vietnam then shut down. And I can see a similar
Speaker:sort of thing going on here whereby everyone leaves China to
Speaker:go to Vietnam and then Trump interposes par tariffs on from Vietnam.
Speaker:You know, he'll just sort of goes from one place. You just don't
Speaker:know what's going to happen, do you? And so I like that. I mean,
Speaker:we, the fact that we have that whole thing in quite recent living
Speaker:memory with COVID means that we should definitely, you know, remember
Speaker:that and learn from that. Which, which, which makes a lot of
Speaker:sense. Makes a lot of sense. Omerr. Before we carry on, let me
Speaker:just take a brief second, everybody listening to the show to
Speaker:talk to you about something that is happening in both Australia
Speaker:and New Zealand right now. We have, we have something called Cohort.
Speaker:You may have heard me talk about this on the show before. Cohort
Speaker:used to be a paid membership program. It's now, we don't charge
Speaker:for it. It's just a, it's not even a membership. It's just like
Speaker:a community, a group. And we are launching Cohort in Australia.
Speaker:So if you're in the Australia, New Zealand part of the world and
Speaker:would like to come and meet fellow e commerce entrepreneurs.
Speaker:We just connect once a month online via Zoom and just chat. How
Speaker:is it going? How's E commerce, what we all learned and share some
Speaker:insights and stories. We would love to welcome you to that. Just
Speaker:reach out to me@ecommercepodcast.net or just reach
Speaker:out to me on LinkedIn. Go find me on LinkedIn @edmondson and I will
Speaker:share with you the details. We would love to see you in that. So
Speaker:yeah, do come and join us in that. Do you get to Australia much
Speaker:Omerr? New Zealand or is it just you stay Japan, China, that
Speaker:sort of belt.
Speaker:So yeah, I've been in the past because I have some customers in
Speaker:there. Actually I'm going to the UK once in a while. I have customers
Speaker:in there also but for the past I think it's almost 15 months, 16
Speaker:months, I'm not sure. I've been only in Asia, like I didn't
Speaker:have time to go anywhere else.
Speaker:Oh wow. Wow. Beautiful, beautiful people, beautiful food
Speaker:in a beautiful part of the world.
Speaker:Beautiful food, yeah, good food. This is the important part.
Speaker:This is why I do this business, you know. Well, one long
Speaker:time ago I had a friend that told me the reason you do business
Speaker:in China is to finance your trips to Japan. And it's true. So
Speaker:now, now I, I've been upgraded and now I also do business in Japan.
Speaker:So I can food in Japan.
Speaker:Fantastic. On that topic, you know, of the multiple different countries
Speaker:in Asia and Japan is still on my bucket list. I'm not going to
Speaker:lie. I've not managed to make it yet. But I, I've been to Malaysia,
Speaker:I've been to Singapore, I've done a whole bunch of them. I've
Speaker:not actually made it as far as Japan, but I will be there at some
Speaker:point. The default thinking is still, I think for a lot of e commerce
Speaker:entrepreneurs I need a product, I need it cheaper. So therefore
Speaker:I need to source it from China. And like you said, most of
Speaker:the time that makes a lot of sense. What are some of the countries
Speaker:that people aren't thinking about that maybe we should, you know,
Speaker:should we be thinking about say Thailand or Vietnam? If it's
Speaker:clothing, should. Where are some of the other sort of the good
Speaker:places to go to in Asia that we're perhaps not thinking about?
Speaker:So I'll give a quick brief for some of the main countries. Okay,
Speaker:so I will start with Japan and Japan is not going to be cheap at
Speaker:any Rate. But in Japan, you might be able to make unique products
Speaker:that no other country can make. And to me, with my experience,
Speaker:I think that making a unique and good product can be sometimes
Speaker:much more valuable than making cheaper product. So this is for Japan.
Speaker:Korea is a cosmetics empire. So if you want to make a good cosmetic
Speaker:brand, it's the right place. Yeah. Vietnam textile, plastic, some
Speaker:metals and wood and bamboo. But Vietnam is a place for mass production.
Speaker:So many products in China you need MOQ of 1,000 pieces minimum.
Speaker:Other quantity in Vietnam, you're gonna need 5,000 pieces.
Speaker:Okay.
Speaker:Thailand, I have to say, and I've been in many factories in Thailand,
Speaker:they can do some textile and stuff. But I still couldn't find
Speaker:any, like, actual advantage in making products in Thailand because
Speaker:every time when I compared it in China, China was better.
Speaker:Right.
Speaker:And India, it's definitely something people should look at a
Speaker:wood product, electronics and other products. But again, each country
Speaker:like this come with a whole lot of business culture and things
Speaker:that are different from China. So just for example, production time
Speaker:in India, it's kind of like they are giving you the time and
Speaker:you hope it's going to be anywhere around this time. This is
Speaker:just for example. So each country have some advantages and
Speaker:opportunities and unique products. But I know I'm repeating
Speaker:because I think it's the most important part. Eventually people
Speaker:need to look for the best supplier that can provide the best
Speaker:product in the best price. I don't think you should be looking
Speaker:into a country, you should be looking into a supplier. And if you
Speaker:find a supplier in China or Vietnam or India, go for it.
Speaker:Yeah, yeah. No, again, sage advice. It's. It makes a lot of sense,
Speaker:doesn't it? But. And I can see why businesses like yours, I might
Speaker:do well, because I would look at that and I would go, I have no
Speaker:idea. I have no idea about the culture. I have no idea about the
Speaker:language. I don't know if I'm going to get ripped off. Like, am
Speaker:I just pouring money into a black hole? Will the quality of the
Speaker:product be good? I suppose one thing that I would, a big question
Speaker:I would have in my head about dealing with China and we do deal
Speaker:with Asia. I have to be honest with you. One of the big questions
Speaker:always in the back of my head is to do rightly or wrongly is the
Speaker:connection with child slave labor. Like, is there openness? Is
Speaker:there transparent? How do I know what's going on in that factory?
Speaker:How do I know they're not going to take my idea and copy it?
Speaker:So there's a lot of, there's a lot of hurdles I have to overcome
Speaker:before I think about getting manufacturing in China. Am I weird
Speaker:or is that true for a lot of people? Are they sort of similar
Speaker:barriers?
Speaker:I think everybody think about these things now. I guess for child
Speaker:abuse and slavery and stuff, it's very easy to check this stuff.
Speaker:Like you can do factory audit and very quickly you can know who
Speaker:is working in the factory, how many hours. And so there is a very
Speaker:quick and easy solution for this, for copying your ideas. I have
Speaker:to tell you that I think I stopped thinking about this long
Speaker:ago because I do sourcing. But many times I also develop the products
Speaker:and then suggest to my customers, which are companies and
Speaker:brands. And I have to tell you that this is something I learned
Speaker:actually from some big companies in the uk, very big ones,
Speaker:I cannot say their name, but they don't spend a moment about thinking
Speaker:if the Chinese supplier will copy them. They just keep innovating
Speaker:and thinking about the next product. And yes, sometimes the Chinese
Speaker:copy them. Yeah, it's happened. But you know, also your
Speaker:competitor can copy you. Right. So I don't think it's the
Speaker:right thing to spend time on will he copy me? And if it's really
Speaker:important for you, do the patent or trademark or whatever.
Speaker:But I believe that it's much better to, if you have an idea, find
Speaker:the best supplier, push the product to the market as fast as
Speaker:possible and hope that you will do good enough job, that even
Speaker:if somebody will copy you, everyone will feel he is the copy
Speaker:and you are the original.
Speaker:Yeah, well, again, wise advice. I think that's true for I
Speaker:think whether you order from China or whether you don't. Right.
Speaker:Your competitors in fact are going to be copying you and you've
Speaker:always got to think, push and innovate and so on and so forth.
Speaker:It makes a lot of sense to do that. And if you're not doing that,
Speaker:I think you've got some fundamental problems. Anyway, what
Speaker:products do you see working well at the moment? What products
Speaker:are coming out of Asia that actually starting to sell well online?
Speaker:Because I know fidget spinners don't have the kudos that they, they
Speaker:once had, for example. But what are some of the things that
Speaker:are working.
Speaker:Well? To me, I feel that because there are much more competition
Speaker:now compared to before. Like every year you have more and more
Speaker:E commerce sellers. Right. It doesn't matter on Amazon, Shopify,
Speaker:whatever platform it is, I feel you have to be. It's not about
Speaker:like what specific Products, you just have to be much more unique
Speaker:these days to succeed. Like unless you have a lot of money, you
Speaker:know, and you can really spend a lot on ads and then you don't have
Speaker:to be unique because you have eyeballs on your product, but you
Speaker:have, but if not, you need much better quality products or much
Speaker:cheaper or much cheaper price on the product. And both things are
Speaker:hard to get. Like if you, if every, if everybody got this, a certain
Speaker:price and you want to be able to sell it in much cheaper price
Speaker:and still to make money, it's going to be really hard to find the
Speaker:right supplier. And if you want to be able to make much more
Speaker:unique or special quality compared to other, it's also going
Speaker:to be very hard. So I feel the time you need to spend today on finding
Speaker:the right supplier and making the product in the right way, because
Speaker:it's not only finding the supplier. Like you can find many
Speaker:good supplier and they're going to make shitty quality. You
Speaker:need to know how to do the quality control and stuff. I think
Speaker:this is the way, I know it's not exactly what you asked, but this
Speaker:is the way to be different and succeed. Because I don't think I
Speaker:can point on a specific product and tell you, oh, now there
Speaker:is this kind of textile or this kind of watch that. Because
Speaker:every product that come out now with tick tock and everything,
Speaker:after three months you're gonna see it everywhere.
Speaker:Yep. Yeah, yeah. I love, I love this comment about, you know,
Speaker:make it unique. That really resonates in the sense that I, for
Speaker:a while, I don't see as much now, but for a while you came across
Speaker:people who would try and sell the same product everybody else was
Speaker:trying to sell out of China. Usually you go to some site like
Speaker:Temu or Aliexpress or something like that and you would
Speaker:buy a product, pick any random product, I don't know the plastic
Speaker:widgets, and you would go, well, they cost 10 cents to make
Speaker:and I can sell them for three bucks. Well, why would I not try
Speaker:and sell those? But there was nothing unique about the, either
Speaker:the product or the way that they were trying to sell it. And
Speaker:everything was bland. It was like they just gone and got the same
Speaker:template from Shopify and copied it like 10,000 other people
Speaker:did and just use the same text that 10,000 other people did. And
Speaker:there was nothing about them, there was nothing about their brand,
Speaker:their voice, you know, their uniqueness, like that type of thing.
Speaker:And it's interesting you say that because I think and it's not
Speaker:just with products from, from Asia. I think it's just with e commerce
Speaker:sites, full stop. There has to be something really unique about
Speaker:that that differentiates you from Amazon, that differentiates
Speaker:you from all the other commodities out there in, in the
Speaker:world. And that enables you to really stand out in the consumer's
Speaker:mind. And so it's interesting that you've, you've noticed that
Speaker:as well, you know, with products coming over from China.
Speaker:So it's not a definitive. Well, the fidget spinner has now
Speaker:been replaced by the spinning fidget. I don't know. But it's, it's
Speaker:more a case of actually whatever you do do something unique
Speaker:and I, I really like that. How can you make and I'm assuming on,
Speaker:on that then Omer that actually the factories in China,
Speaker:in Vietnam or wherever, they are quite keen to work with you to
Speaker:help you put your unique flavor and taste on it.
Speaker:So it depends because the Chinese, the Chinese, they just want
Speaker:to sell, they just want the cash and many times they will just
Speaker:put you oh, these products sell very good buy this. They just
Speaker:want the cash. Many times they don't think long term. This is specifically
Speaker:for the Chinese. So I think it's actually, I really think you
Speaker:need to understand it's your responsibility as a buyer to try
Speaker:to come up with the unique thing. Don't ask the supplier how
Speaker:can I make this more unique? And there are many people who ask
Speaker:this. I will even say more. If you go to one of the trade shows
Speaker:in China for example, and you will go to, you will ask the Chinese
Speaker:supplier, why should I buy from you? Most of them will give
Speaker:you the same answer because of our quality and price. Now most of
Speaker:them going to say the same thing. So you just understand all
Speaker:the pricing are the same, all the quality are the same. There is
Speaker:nothing unique about this. Like for me, for the brands I'm working
Speaker:with, our way to make it unique is really to take a product
Speaker:and existing product and develop a much better, better product.
Speaker:And when this is what you do and it takes a lot of time, it takes
Speaker:a lot of time. It takes time to find the right supplier. You need
Speaker:to make sample and again and again. But when you do it, you are
Speaker:really unique. And by the way, you don't need to be worried about
Speaker:somebody copy you because when you actually develop a product it's
Speaker:really hard to copy you. And even if somebody succeed to copy
Speaker:you, it's gonna take him about six months or one year just to get
Speaker:to the same quality or the same design. So for me, I think trying
Speaker:to invest more in product development is the right way to be
Speaker:unique these days. Of course there are more ways. Sometimes you
Speaker:can be unique just by giving a great customer service. But I think
Speaker:I assume that most of the listener here are not huge companies,
Speaker:huge corporation that have the money to invest in great customer
Speaker:service or a lot of paid ads and stuff. So sometime if you're
Speaker:going to take the extra two or three months to develop the product,
Speaker:little bit more to make it to be more unique, once you launch it,
Speaker:you're going to have much more heaven time. I think there is a phrase
Speaker:like this in Amazon that they promote you. So it's the same like
Speaker:you're going to develop a product and you're going to have
Speaker:longer time that nobody can compete with you and you're probably
Speaker:going to be able to sell your price in your product in higher price
Speaker:because it's the only product in the market. Is it have this specific
Speaker:design or feature or whatever?
Speaker:Yeah, no, I love it. Love that. I love that phrase, heaven
Speaker:time. I think that's a great phrase. So it's your responsibility
Speaker:then as the founder, the owner of the business to make sure that
Speaker:the product development is done right and done well. A quick
Speaker:shout out to the episode I did with Norm Farrar. He talks about
Speaker:how he does this for his process, how he improves a product,
Speaker:actually he takes a standard product and how he makes it better.
Speaker:If you want to go check that out, just go onto the website ecommercepodcast.net
Speaker:search for the episode with Norm, who is a great guy. And you'll
Speaker:enjoy that episode. I have no doubt whatsoever. I'm curious, right?
Speaker:There's people going to be listening to the show that is getting
Speaker:started in E. Com. There are people like me that have been around
Speaker:a little while. You know, you've got a wide range of listeners.
Speaker:One of the questions I can hear, you know, the people asking,
Speaker:I try and think about the questions that maybe listeners would
Speaker:ask if they were sat here. What are the advantages maybe of
Speaker:giving you a call and using you to help me with this problem
Speaker:versus trying to do it myself versus the costs. I mean, everyone's
Speaker:always, you know, concerned about money and costs and things
Speaker:like that. So there's going to be a. What we like to call in economic
Speaker:terms, a cost benefit analysis is the official term. I think so
Speaker:I'm curious, how would you answer that question?
Speaker:Right. So I would say that my average customer makes at least 1
Speaker:million annually and at least this is really the minimum. And I
Speaker:say this because maybe in some cases it's not the best decision
Speaker:to work with somebody like this. Like if you're a beginner and
Speaker:you know you have a very small budget, do it yourself. I try to
Speaker:post some content on YouTube and Instagram and LinkedIn. You can
Speaker:watch, you can learn. Do it yourself. I think you should work
Speaker:with company like me and with a person like me when, number one,
Speaker:you have time constraint, like you're a big company and time is
Speaker:more important than money and I can save you a lot of time. Or
Speaker:when you're trying to make something unique that you probably
Speaker:don't have the skill to make by yourself, I think you should work
Speaker:with me if you need the results. And it's not just about
Speaker:the budget. I do think, and I really say this, that if you're in
Speaker:the phase where, in the phase in your business, that budget is
Speaker:the most important thing. There are many things you can do
Speaker:by yourself. You don't have to pay for everything. Right. Most of
Speaker:the business owners in the, in the beginning, they probably going
Speaker:to do the marketing by themselves. It's all good. Later
Speaker:when they will grow, they will probably pay to a company to do it.
Speaker:So I think it's kind of the same here.
Speaker:Yeah, yeah, very, very, very sensible, sensible approach. So really
Speaker:the cutoff then is about a million turnover. So if you're doing
Speaker:a million a year as a bare minimum, then you can think like
Speaker:you say, if time is important to you, then, you know, give Omerr
Speaker:a ring. I think it's a big. You say you've put out content to
Speaker:help someone who's just starting out to do it themselves
Speaker:on your YouTube channel and so on and so forth. We will of course
Speaker:have the links to that, hopefully. Omerr in the show notes,
Speaker:if we've done our job correctly and you can obviously go
Speaker:and watch those to your heart's content, which, which would
Speaker:be great. So let me sort of bring this, bring this background
Speaker:a little bit. We're talking to you. We've got a unique product.
Speaker:We're sourcing it from somewhere in Asia to sell in our
Speaker:country, obviously keeping an eye on things like tariffs and so
Speaker:on stuff. I mean, to be fair, you know, the tariffs effect that
Speaker:the U.S. they don't. We. It doesn't really affect me in the uk,
Speaker:you know, we, we have our trade agreements with China. I don't
Speaker:see Keir Starman changing those at any point in the near future.
Speaker:So it's. I think I, I appreciate that. It's more a US issue.
Speaker:Where do you think it's all going Omerr, over the next five years,
Speaker:what's your sort of prediction for the west dealing with the east
Speaker:in terms of supply of these types of products? Are we still going
Speaker:to be doing it because it's cheaper or better or higher quality?
Speaker:Do you, do you see the roadmap of development in Asia and think
Speaker:actually it's still a pretty safe bet? I'm kind of curious where
Speaker:you see it all going.
Speaker:Well, I need to be honest because I'm not. I am like keeping
Speaker:an eye on the future but I try not to make assumptions that based
Speaker:on nothing basically because so I do try to look at processes
Speaker:that already happening and I can only assume probably going to
Speaker:keep happen. So for example, the distance between the end user
Speaker:to the factory going to get shorter and this is a process that
Speaker:already happening. Like in the past six years ago, a customer in
Speaker:the USA end user in the USA would be buying from the shop, that
Speaker:would be buy from the distributor, that will be buying
Speaker:from the importer, buy from a trading company in China that would
Speaker:buy from a factory and this distance already got shortened shorter.
Speaker:Okay. So I guess this process is going to keep going and I see
Speaker:more and more factories starting to sell to the end user,
Speaker:which is a bad news for probably most of the businesses because
Speaker:if you are an Amazon seller or an E Commerce seller and right now
Speaker:you buy from a factory and you sell to the end user and the factory
Speaker:going to start sell directly to the end user, you might have a
Speaker:problem. So this is something that's already happening and I can
Speaker:only assume it's going to keep happening. And so I think this is
Speaker:one thing people really should focus on and just I'm getting back
Speaker:to what I said before. Make a unique product, develop a product.
Speaker:Because if you are, if you make your own product, it doesn't
Speaker:matter if a factory going to sell directly to the end user, it's
Speaker:your product. But if you just buy and sell, you know, like regular
Speaker:stock, the normal items that everybody can buy, you're going to
Speaker:have a problem. I think.
Speaker:Yeah, that's fascinating and I get it and I why would factories
Speaker:not sell direct to consumer? Right. We see it all the time over
Speaker:here in this country, so why would they not? I think there's still
Speaker:going to be an opportunity for people like me to bridge the culture
Speaker:gap, if you see what I mean in the sense that going back to what
Speaker:we said at the start of the show, I think a few Companies like
Speaker:banggood and TEMU have managed to make it so that I actually feel
Speaker:kind of confident buying a product off their website. But I
Speaker:think there's always going to be that uncertainty where if I could
Speaker:get the same product from a local website, would I be more likely
Speaker:to buy. It's an interesting question, isn't it, about sort of
Speaker:world economics and where it's all going. But I'm intrigued by that.
Speaker:I'm a listen. This is the part of the show, good sir, where I ask
Speaker:you for a question for me. So this is where I've been doing this
Speaker:for a little while. If you're new to the show, welcome, by the
Speaker:way, it's great to have you. But for a while I've been saying
Speaker:to my guests, can you please give me a question which I will then
Speaker:go and answer on LinkedIn? I will put the answer to this question
Speaker:on LinkedIn. But Omer, what's your question for me?
Speaker:So you've been probably dealing with suppliers in Asia and
Speaker:China specifically for a while, because you do it for many
Speaker:years. Tell me, what was your biggest disaster, if there was any.
Speaker:Working with a Chinese supplier.
Speaker:Biggest disaster working with a Chinese supplier. Very good, very
Speaker:good. Well, I will answer that question on LinkedIn and if I remember,
Speaker:I'll also tell you my biggest disaster working with an American
Speaker:supplier. That was much more. That was much bigger, actually, which
Speaker:is ironic. But yeah, I will. I will be posting the answer to that
Speaker:question on LinkedIn, if you don't follow me already. Come follow
Speaker:me. LinkedIn Madmanson. But I'm a listen. Really appreciate you
Speaker:man. Appreciate you coming on and sharing the insights and thoughts
Speaker:that you have and your expertise about the whole thing.
Speaker:If people do want to reach out to you, if they've got maybe more
Speaker:questions, looking for a little bit more advice. Maybe I've
Speaker:not asked the question that they wanted answering, but they're
Speaker:burning to ask it anyway. Or maybe they want to work with you.
Speaker:What's the best way to reach out? What's the best way to connect?
Speaker:Can DM me on Instagram or LinkedIn and we can schedule a quick
Speaker:call.
Speaker:Fantastic. And of course, we will put those links to your Instagram
Speaker:and to your LinkedIn in the show notes, which you can get along
Speaker:for free. Get along for free, along with the transcripts, the show
Speaker:notes and all that sort of stuff for free on the website ecommercepodcast.net
Speaker:of course, you can just scroll down in your podcast player and the
Speaker:links will be in there. We'll put the links in the YouTube description
Speaker:if you're watching this on YouTube as well. But do reach out
Speaker:to Omerr. I'm sure sure he would love to hear from you. I'm
Speaker:a listen man, really, like I say, really appreciate it. It genuinely
Speaker:great. Loved every minute on it of it. Thank you for coming on
Speaker:and share. I've learned a lot actually. I've got some notes here.
Speaker:I've got some questions for our team as well, which is always
Speaker:good. But thanks for coming on man. Genuinely really appreciate
Speaker:it.
Speaker:Thank you for having me. Thank you for your time.