The bravest thing you can do as a business owner is admit you do not have all the answers.
In this Mini Moment, Jen sits down with Sherri from Timely to talk about why asking for help might just be the most underrated business move you make this year.
Timely Answers is the new drop in session format that has been quietly booking out. A community of other business owners, and an open invitation to ask the questions you have been carrying around alone. Because the moment you hear someone else ask the thing you were too nervous to ask, everything shifts.
The conversation then opens out into something equally valuable. How small sensory shifts in your service, a hand massage, a foot rub, a scalp moment, the smell of your salon, can move you from another appointment to a memorable experience your client will talk about. And how the energy you bring to your business is the energy your clients walk out with.
What we cover
The new Timely Answers drop in sessions and how they work
Why community removes the loneliness of running a salon
The power of realising someone else is asking the same question
How to think outside the square with higher ticket offerings
Why regulated business owners create regulated clients
Bringing the passion back into your business
When you stop trying to do it all alone, everything gets lighter.
💛 A HUGE Thank You to Our Podcast Sponsors - Timely
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➡ Enjoy a 14 day free trial to see how Timely can transform your salon.
➡ New customers get 50% off their first 3 months.
If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.
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[00:00:11] Sherri: Hello. I am so happy to be back.
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chatting about how getting help can make such a difference
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the thing that I do want a lot of our timely community to know is like we want everyone to ask for help.
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[00:00:29] Sherri: And
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[00:00:30] Sherri: and
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[00:00:31] Sherri: we've created this new thing called timely answers.
And like you can book in on these drop-in sessions and they've actually been booking out. They've been so popular. And that was again, us going, we know that you wanna talk to someone. Also be part of a community. Jump on a Zoom. You've got a bunch of other business owners in there asking questions.
Probably gonna ask a question that you probably asked. Jump on there. They happen on Mondays and Wednesdays. And we have existing customers and then new customers, Mondays and Thursdays. And it's just, honestly, they've been popping off because you can
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[00:01:05] Sherri: and ask questions.
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Or maybe jumping in and not having the guts to ask the question yourself, but knowing that someone else is asked it anyway. So you're still gonna get the information you're seeking.
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[00:01:52] Jen: Yeah.
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[00:02:05] Jen: Yeah.
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[00:02:27] Jen: Oh, for sure.
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[00:02:36] Jen: Yeah, but also be seen. It's fine.
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[00:02:44] Jen: Yeah.
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[00:02:49] Jen: Yeah, exactly. No, I do. I do like that. It just, yeah, takes that little bit of that fear away for people to know that they can jump in autonomously. Just also anonymously, not autonomously, although you do need to be autonomous to do it. Just making sure that you're doing it anonymously out of your own. Like to protect yourself and not so that you can say horrible things to other people.
'cause I see that quite a lot as well.
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[00:03:19] Jen: it off anonymous if you wanna say that one,
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[00:03:24] Jen: but that's okay. We don't hang out with those people. Yeah, we don't. Yeah. No, I, I really love that community. All round and just, yeah. For those solos just to feel like there's someone else plugging it for them. You know, it used to be back in the day that you had someone else to help you that was like, oh, this is feeling like it needs a bit of a bit of a mask.
Or it's like, oh, it would probably be good for you to add on a trim here. Whereas, yeah, you've gotta have someone else in your corner to do that for you now.
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[00:04:02] Jen: Yeah.
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[00:04:15] Jen: Yeah.
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[00:04:20] Jen: Yes.
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how do you pivot your business?
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[00:04:36] Sherri: And I was like, oh my God. That is adding a massage or, you know, moving into some of these beautiful face massages
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[00:04:46] Sherri: what's the sensory experience that you're giving that's memorable? Like
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[00:04:51] Sherri: back to those things that. Are going to have a memorable experience and the same in the salon.
Like what does the salon smell like? Like they're memorable. And then how do we add more services in that could potentially be, you know, pan massages or like someone actually suggested on Monday, they were like, oh, every, I have a girl that comes in and does these like hand massages. And I was like, really? Like, that's cool. Like that's
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[00:05:22] Sherri: And they come in, she's like, yeah, my clients love it. She comes in, they're lying there, they're having their lash lift and they get a hand massage. And I was like, and then I thought, what about a foot massage or something like, you know, but that's like thinking outside,
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[00:05:37] Sherri: you know?
And your clients are coming in dysregulated and having a big day. So like, how can you make that feel less heavy for them
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[00:05:48] Sherri: How do we equip our clients to leave regulated and feel good?
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[00:05:58] Sherri: Yes, it does.
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[00:06:11] Sherri: 100%. 100%. And also just get that passion back into your business too. I think that that helps with that, uh, output.
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[00:06:20] Sherri: feeling good, feeling control, feeling like you are on a good thing and that you are, you know, that energy output of like feeling proud of where your business is at.
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[00:06:32] Sherri: makes a really big difference too.
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Okay guys, we're gonna cut this one now, and, thank you so much for listening to our mini moment. We will be back very soon.
