In this episode of More Than a Brand, Lindsay Tramel-Jones, CEO of Fierceified Creative and Consultant, explores the importance of aligning product offerings with customer needs. She discusses the pitfalls creative CEOs face when they launch products without customer input and emphasizes the need for strategic timing and capacity in launching new initiatives. Lindsay shares insights on predicting customer journeys and ensuring each touchpoint in the business ecosystem delivers a seamless experience. This episode is a must-listen for scaling founders who want to transform from being the bottleneck to the architect of exceptional customer experiences.

00:00 Introduction to More Than a Brand Podcast

00:48 Challenges Faced by Creative CEOs

01:56 The Importance of Customer Feedback

03:28 Timing and Capacity in Business Decisions

05:04 Predicting Customer Journeys

07:01 Final Thoughts and Advice

09:14 Conclusion and Social Media Links

Learn more: https://fierceified.agency/

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