When you’re a customer service manager (CSR), you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more — but not everyone makes it easy. With the help of an AI-driven order automation solution that captures, routes and archives orders as they arrive, CSRs can be freed up from error-prone data entry and time-intensive order retrieval tasks to do more of what they’re good at: serving your customers.

In episode of this livestream series, Esker Customer Advocate Becky Mender and Jeremy Dechaurs will explore how through order management automation, you can empower CSRs to:

1. Quickly retrieve any and all orders (even before processing)

2. Instantly view order images and run customizable reports on orders

3. Communicate with customers via an online chat tool for a more personalized experience