What do you do when someone is always defensive around you? Is it better to encourage an open conversation to get everything out on the table? Or might there be a different approach?

This clip offers 2 opposite approaches to this common problem. Sometimes the best way to get from A to B is not a direct line, but a more roundabout approach. Especially if, by definition, the other person is already low on inner resources...

Try it and see if it works for you.

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