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Digital Customer Service; More Than Chatbots – with Jeff Epstein
Episode 354th May 2021 • Digital: Disrupted • Rocket Software
00:00:00 00:51:59

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In this episode, Paul and Jeff discuss how the customer service experience has changed with the rise of eCommerce and the state of customer relationship and contact management. Jeff Epstein is the VP of Marketing and Strategy for Comm100, a global leader in omnichannel customer experience solutions. Follow him on Twitter here and connect with him on LinkedIn here.