Summary

In this episode, Shaun discusses the critical importance of team development in the hospitality industry.

He emphasises that effective training and staff retention are interconnected, and highlights the need for integrated learning systems to facilitate ongoing employee development.

Shaun also encourages operators to view training as a revenue protection strategy rather than an expense, and shares practical tools and questions to foster a culture of continuous improvement within teams.

Takeaways

• Most operators only start training when issues arise.
• Staff retention and development are the same thing.
• Fast food brands excel at training due to necessity.
• Independent venues can adopt successful training practices.
• Every role should have a clear onboarding path.
• Training can be small, trackable milestones.
• Integrated learning systems are the future of training.
• Tech should enhance training, not replace it.
• Training is a revenue protection strategy.
• Focus on building capability among your team.

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Links to brands we talked about in this show:

Employment Hero: Link

Restoke: Link

Operandio: Link

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