Artwork for podcast TubbTalk - The Podcast for IT Consultants
[78] Outsourcing your MSPs NOC, SOC and Helpdesk
Episode 782nd August 2020 • TubbTalk - The Podcast for IT Consultants • Richard Tubb
00:00:00 00:48:39

Share Episode

Shownotes

In this episode, Richard talks to Bradley Munday and Jason Kemsley, Managing Director and Technical Director for Uptime Solutions, a NOC, SOC and helpdesk provider based in the UK and New Zealand. 

They talk about how Uptime Solutions moved from being an MSP and into focusing on their three core offerings, who their typical clients are and how the company works. 

They also discuss objection handling, Uptime’s commitment to security and how their services can be customisable. They look at how their white-label services compare to a full-time technician, and their pod system for helpdesk support.

Richard, Brad and Jason mentioned the following during their conversation: 

You can find out more about Uptime on one of their websites: https://www.uptimesolutions.tech/ or www.uptimesolutions.co.uk, or email: partners@uptimesolutions.tech or partners@uptimesolutions.co.uk.