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Day End Processes with Bill Nalu and Joe Hanson [CC 093]
Episode 9328th June 2021 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:25:22

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Joe Hanson, Gordies Garage, Roseville, MI. Listen to Joe's previous episodes HERE.

Bill Nalu, Interstate Auto Care, Madision Heights, MI. Listen to Bill's previous episodes HERE.


Key talking points:

  • Done the same way daily. Predictable
  • One person in charge of the process
  • Joe:Planning, production recap of the day
  • Feedback
  • Parts review for next day
  • Make the morning a quick start. Get mentally prepared for the next day.
  • What is coming in. Set the expectation (stage) for the next day’s production
  • Cash in - Cash outUse bank bag and drop off
  • Manage parts returns. Don’t let it get out of hand.
  • Bill:Set the stage or table for the next day
  • Your survival is dependent on great organized processes
  • Bill offers flexible hours to his team
  • Verify if the vehicle left out has its windows up and is lockedKey’s are locked up
  • Check all building doors. Be sure they are locked
  • Be sure after-hours customer pick-up’s keys are in the lockbox
  • A walk through the shop:Acetylene tanks are closed
  • Doors are closed
  • Hoist locked down
  • All electronic tools locked in a special cabinet
  • All other tools and equipment out of sight from prying eyes
  • Verify the bank deposit against the shop management system
  • Check HVAC system or thermostats 
  • Lock up cash drawer cash
  • Thanks to Bill Nalu and Joe Hanson for their contribution to the aftermarket
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